Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,929 Reviews)
Rating breakdown 2,929 reviews
5 Stars
1,986
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,143 out of
2,445)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Posted by: T444
from Georgia
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 4th day product just stopped working, I used my wife charger but that wasn’t it, I only switched from oral b because my wife wanted to try something different, so I did and what a waist of energy and money. But I upgraded back to oral b and I’m having fun with it.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, July 25, 2022
Hi,
Thank you for writing your feedback, it is very appreciated. We're sorry to hear that your toothbrush stopped working properly. For future reference, we recommend you perform a 24-hour charge, using a working outlet away from metal surfaces. This ensures that the toothbrush is fully charged. Hope this helps.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for writing your feedback, it is very appreciated. We're sorry to hear that your toothbrush stopped working properly. For future reference, we recommend you perform a 24-hour charge, using a working outlet away from metal surfaces. This ensures that the toothbrush is fully charged. Hope this helps.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: 00jess24
from Pennsylvania
Verified Purchase:Yes
[This review was collected as part of a promotion.] I liked using the toothbrush for the three weeks that it worked. Went to charge it and the green light came on but when I took it off the charger, it was dead. Doesn’t charge and doesn’t work.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 12, 2022
Hi,
Thanks for reaching out to us regarding your new Sonicare toothbrush. We are really sorry to hear that it does not appear to be working correctly and hope we can bring it back to life for you! Kindly make sure that the handle has been fully charged for 24 hours with no interruptions, and check that the charger is not placed on a metal surface, or close to other chargers as this can interfere with the charging process. Once fully charged for 24 hours, kindly try switching your Sonicare on again.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your new Sonicare toothbrush. We are really sorry to hear that it does not appear to be working correctly and hope we can bring it back to life for you! Kindly make sure that the handle has been fully charged for 24 hours with no interruptions, and check that the charger is not placed on a metal surface, or close to other chargers as this can interfere with the charging process. Once fully charged for 24 hours, kindly try switching your Sonicare on again.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Can’t use because no charging block included!
on March 13, 2023
Posted by: cindyleewood1
from Prairie Grove, Arkansas
Gender:Female
I have been wanting one of these for years and finally ordered it. Boy was I disappointed and irritated when I opened it. There is no charging block/plug in the box! I don’t know about anyone else but my bathroom doesn’t have a USB port anywhere in it so this is unacceptable! No product should be sold without everything required to use it! So tired of companies cheaping out with their products!
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, March 17, 2023
Hi Cindy,
Thank you for sharing your feedback with us. In response to your query, we are committed to sustainability and making our packaging from recycled and recyclable materials. We have removed the power adapter, which helps prevents the equivalent of over 19 million plastic bottles reaching landfills. We hope this clarifies your query.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Thank you for sharing your feedback with us. In response to your query, we are committed to sustainability and making our packaging from recycled and recyclable materials. We have removed the power adapter, which helps prevents the equivalent of over 19 million plastic bottles reaching landfills. We hope this clarifies your query.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: PureGold
from Ventura, CA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been using Sonicare electric toothbrushes since they first came out in the early 1990's. I've LOVED them, and used nothing else, for almost 30 years. But after recently buying two new models, and intensely disliking both, Sonicare is about to lose this customer to Oral B. My most recent purchase makes a high-pitched screeching sound most of the time (similar to tinnitus), which is utterly annoying. It's "smaller" than earlier models (not an attribute, in my opinion; I like a firm grasp on my toothbrush); and I'm not a fan of the new USB ports instead of a regular electrical plug. Bye, Sonicare.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 10, 2022
Hi,
Thanks for reaching out to us regarding your Sonicare 4100 Series toothbrushes! Wow, thanks for using our Sonicare toothbrushes for the last 30 years, we are happy to hear that they have played a big part in your oral hygiene routine since the early 90's. What a shame that the two recent models that you have used are not holding up, we hope we can help improve your current brushing experience. Firstly, fully charge your current Sonicare for 24 hours with no interruptions. Check that the charger is not placed on a metal surface or close to other chargers, as this can interfere with the charging process. One fully charged, replace the brush head with a new Philips brush head and try again. We hope this helps!
If the issue persists, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your Sonicare 4100 Series toothbrushes! Wow, thanks for using our Sonicare toothbrushes for the last 30 years, we are happy to hear that they have played a big part in your oral hygiene routine since the early 90's. What a shame that the two recent models that you have used are not holding up, we hope we can help improve your current brushing experience. Firstly, fully charge your current Sonicare for 24 hours with no interruptions. Check that the charger is not placed on a metal surface or close to other chargers, as this can interfere with the charging process. One fully charged, replace the brush head with a new Philips brush head and try again. We hope this helps!
If the issue persists, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Weak brush
on June 28, 2022
Posted by: Sad sonicare user
from Virginia
Gender:Female
[This review was collected as part of a promotion.] This toothbrush is too lightweight and has a very weak brush strength or vibration. I lost my Elite toothbrush that I’ve had for 20 years so purchased the 4100 to replace it. I actually hate my new toothbrush and regret not doing more research before buying it.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, July 1, 2022
Hi,
Thank you for writing your review, your opinion is highly valued. We're sorry to hear that you're not satisfied with the vibration of your toothbrush. This weak vibration may be caused by your Sonicare still having the Easy-Start feature activated. The EasyStart feature gently increases the power over the first 14 brushings to help you get used to the brushing with the Philips Sonicare. To deactivate this feature, follow the instructions on page 14 of the user manual: https://philips.to/3y713Ej. Furthermore, do know that your brush head is equipped with two intensities; Low and High. To change between intensities follow these instructions:
- Press the power button once to turn on the toothbrush.
- Press a second time within 2 seconds to change the intensity
Hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for writing your review, your opinion is highly valued. We're sorry to hear that you're not satisfied with the vibration of your toothbrush. This weak vibration may be caused by your Sonicare still having the Easy-Start feature activated. The EasyStart feature gently increases the power over the first 14 brushings to help you get used to the brushing with the Philips Sonicare. To deactivate this feature, follow the instructions on page 14 of the user manual: https://philips.to/3y713Ej. Furthermore, do know that your brush head is equipped with two intensities; Low and High. To change between intensities follow these instructions:
- Press the power button once to turn on the toothbrush.
- Press a second time within 2 seconds to change the intensity
Hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Great entry level model electric toothbrush
on September 7, 2021
Posted by: DCreview
from Los Angeles
Gender:Male
[This review was collected as part of a promotion.] This Sonicare 3100 is a great entry level toothbrush for those on a budget or wanting to just try out an electric toothbrush for the first time. This is a newer 3100 model that has 2 intensities and a Pressure sensor. It has an advertised 14 day battery life which is accurate but I'm unsure if this model uses a NiMH battery or a lithium ion battery. The charging stand works well and uses a USB connection for power, it does not include a USB power adapter.
It does a great job at cleaning my teeth and gives me a "straight from the dentist's office" sensation. I prefer the stronger intensity but I can see where some folks with more sensitive teeth and gums would prefer the lower setting. It does such a good job that I'm now curious about the higher-end Sonicare models that claim even better cleaning performance than the 3x this model states. Itching for an upgrade to a more powerful model now.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Good toothbrush but missing some aspects
on January 2, 2022
Posted by: Hgirl
from Miami,FL
Gender:Female
[This review was collected as part of a promotion.] Nice toothbrush. Has a smooth, elongated look and is worth the value. It is a bit annoying that the cord does not come with a connecter (aka not self sufficient) and the kit only comes with one brush insert. However it delivers a clean wash for sure!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Good toothbrush but poor quality
on September 7, 2024
Posted by: Jerry987
Gender:Female
The on/off button broke within a few months of owning the toothbrush. The rubber bit tore and came off. Tried to fix it with tape, which worked for awhile but wasn’t waterproof. Within a year it stopped working all together.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, September 7, 2024
Hi Jerry,
Thank you for writing your review and we are sorry to hear about your experience with the Philips Sonicare 4100 Series Toothbrush.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review and we are sorry to hear about your experience with the Philips Sonicare 4100 Series Toothbrush.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com