Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,953 Reviews)
Rating breakdown 2,953 reviews
5 Stars
2,001
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,149 out of
2,452)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Posted by: BCsmiles
Gender:Female
Verified Purchase:Yes
Love the simplicity of this model as it’s all you need for good brushing. With previous, more expensive model, I still only used the on/off. The slimmer handle also easier to hold. However does not come with a wall plug just the USB section which a little inconvenient.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Ace68
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My teeth are a lot cleaner and my gums are healthier. My dentist can see significant improvements in my oral health since switching to Sonic toothbrush. It is the best electric brush I have ever had. I know I am brushing the right amount of time because of the two minute timer. It vibrates when I apply too much pressure when brushing and lets me know when it is time to change brush heads.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Mold
on January 5, 2024
Posted by: Concernedcustomer
Gender:Female
I had no issues with this toothbrush for several months, I replace the head every 2-3 months. It got white crusty buildup from drips underneath the head attachment which didn't bother me, it's easy enough to wipe clean as needed. But the last time I went to replace the head there was black mold. I went to scrub it with bleach but come to find out the center part is squishy and porous so there's no saving it. Bummer since electric toothbrushes aren't cheap but more concerned about my health being at risk for possibly the last couple months...
Written by a customer while visiting philips.com
Customer Rating
4
Solid Electric Toothbrush
on December 30, 2021
Posted by: cleanteethmcgee
Gender:Male
[This review was collected as part of a promotion.] This toothbrush does a great job cleaning teeth. It’s light, sleek, and easy to use. The bristles are on the softer side and small. I like that this has a long battery life, a 2 minute shutoff, and a pressure sensor that let’s you know if you’re brushing too hard. An added bonus is that it has 2 intensity settings one of which is a lower setting for sensitive gums/teeth. My only quibble with this toothbrush is that while it’s rechargeable, it doesn’t come with a power adapter. Overall, a solid electric toothbrush!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Toothbrush died completely after one month
on October 11, 2022
Posted by: Wilbur5k
Gender:Male
I have used sonicare toothbrushes for many, many years. This one however died after one month of daily use.
Response from philips.comBy Philips Consumer Care, October 13, 2022
Hi Wilbur,
Thank you for taking your time to leave this review. We are very sorry to hear that your Sonicare has stopped working, and would gladly see how we can help! We kindly ask you to reach out to us via one of our social media channels. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking your time to leave this review. We are very sorry to hear that your Sonicare has stopped working, and would gladly see how we can help! We kindly ask you to reach out to us via one of our social media channels. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
No charger in box
on October 23, 2022
Posted by: Austinn
Unless you have a USB charger in your bathroom (I don't), it is a rather useless product. No 120V charger provided. Manual refers to support, but I don't find a charger there either. It is not that you can use any USB charger, it needs to be a specific voltage. My phone charger is higher. Where do I get that? Also, can't use the old 120V charger from my old brush. Stupid.
Response from philips.comBy Philips Consumer Care, October 24, 2022
Hello,
Thanks for reaching out to us here. Please note that your Sonicare can be charged with any safety approved adapter with input ratings of 100-240V. You can also charge your toothbrush in any USB port, such as the one of your laptop.
If you have more questions, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thanks for reaching out to us here. Please note that your Sonicare can be charged with any safety approved adapter with input ratings of 100-240V. You can also charge your toothbrush in any USB port, such as the one of your laptop.
If you have more questions, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: T444
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 4th day product just stopped working, I used my wife charger but that wasn’t it, I only switched from oral b because my wife wanted to try something different, so I did and what a waist of energy and money. But I upgraded back to oral b and I’m having fun with it.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, July 25, 2022
Hi,
Thank you for writing your feedback, it is very appreciated. We're sorry to hear that your toothbrush stopped working properly. For future reference, we recommend you perform a 24-hour charge, using a working outlet away from metal surfaces. This ensures that the toothbrush is fully charged. Hope this helps.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for writing your feedback, it is very appreciated. We're sorry to hear that your toothbrush stopped working properly. For future reference, we recommend you perform a 24-hour charge, using a working outlet away from metal surfaces. This ensures that the toothbrush is fully charged. Hope this helps.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: 00jess24
Verified Purchase:Yes
[This review was collected as part of a promotion.] I liked using the toothbrush for the three weeks that it worked. Went to charge it and the green light came on but when I took it off the charger, it was dead. Doesn’t charge and doesn’t work.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 12, 2022
Hi,
Thanks for reaching out to us regarding your new Sonicare toothbrush. We are really sorry to hear that it does not appear to be working correctly and hope we can bring it back to life for you! Kindly make sure that the handle has been fully charged for 24 hours with no interruptions, and check that the charger is not placed on a metal surface, or close to other chargers as this can interfere with the charging process. Once fully charged for 24 hours, kindly try switching your Sonicare on again.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your new Sonicare toothbrush. We are really sorry to hear that it does not appear to be working correctly and hope we can bring it back to life for you! Kindly make sure that the handle has been fully charged for 24 hours with no interruptions, and check that the charger is not placed on a metal surface, or close to other chargers as this can interfere with the charging process. Once fully charged for 24 hours, kindly try switching your Sonicare on again.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com