Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,929 Reviews)
Rating breakdown 2,929 reviews
5 Stars
1,986
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,143 out of
2,445)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Posted by: BBro
from Virginia
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I LOVE my Sonicare 4100! It replaces a Sonicare toothbrush that was over 15 years old! My new Sonicare is quieter and lighter. I feel I does a better job of cleaning my teeth.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this toothbrush for my 7 year old granddaughter. When she first started using it, it tickled her upper lip and she would stop brushing. Once she got use to the feeling, she now ask to brush her teeth before getting ready for bed
Written by a customer while visiting philips.com
Posted by: The Phantom Freebie
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently purchased the Sonic electric toothbrush, and overall, it’s a decent electric toothbrush. It feels well made, has good cleaning power, quiet, and leaves my teeth feeling noticeably cleaner compared to a manual brush.
However, I was disappointed with the promotional offer included inside the packaging. There was a leaflet advertising a free replacement brush head if you register the product. That sounded like a nice added bonus and definitely influenced my impression of the purchase. Unfortunately, when I went online to register, I was told that the offer was no longer available.
It’s frustrating to see promotional material inside a brand-new product box, only to find out the offer has already expired. If the promotion has ended, the packaging should be updated accordingly. It feels misleading and left a sour note on what would otherwise have been a straightforward purchase.
In summary, the toothbrush itself performs well and does what it’s supposed to do, but the outdated promotional offer was disappointing. Because of that experience, I’m giving it 3 out of 5 stars.
Written by a customer while visiting philips.com
Posted by: a1consultant
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product performs as promised. It has plenty of power to adequately brush teeth and massage gums. In addition, the battery performs longer than predicted
Written by a customer while visiting philips.com
Customer Rating
1
Mold
on January 5, 2024
Posted by: Concernedcustomer
from New York
Gender:Female
I had no issues with this toothbrush for several months, I replace the head every 2-3 months. It got white crusty buildup from drips underneath the head attachment which didn't bother me, it's easy enough to wipe clean as needed. But the last time I went to replace the head there was black mold. I went to scrub it with bleach but come to find out the center part is squishy and porous so there's no saving it. Bummer since electric toothbrushes aren't cheap but more concerned about my health being at risk for possibly the last couple months...
Written by a customer while visiting philips.com
Customer Rating
4
Solid Electric Toothbrush
on December 30, 2021
Posted by: cleanteethmcgee
from Wisconsin
Gender:Male
[This review was collected as part of a promotion.] This toothbrush does a great job cleaning teeth. It’s light, sleek, and easy to use. The bristles are on the softer side and small. I like that this has a long battery life, a 2 minute shutoff, and a pressure sensor that let’s you know if you’re brushing too hard. An added bonus is that it has 2 intensity settings one of which is a lower setting for sensitive gums/teeth. My only quibble with this toothbrush is that while it’s rechargeable, it doesn’t come with a power adapter. Overall, a solid electric toothbrush!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Toothbrush died completely after one month
on October 11, 2022
Posted by: Wilbur5k
from Georgia
Gender:Male
I have used sonicare toothbrushes for many, many years. This one however died after one month of daily use.
Response from philips.comBy Philips Consumer Care, October 13, 2022
Hi Wilbur,
Thank you for taking your time to leave this review. We are very sorry to hear that your Sonicare has stopped working, and would gladly see how we can help! We kindly ask you to reach out to us via one of our social media channels. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking your time to leave this review. We are very sorry to hear that your Sonicare has stopped working, and would gladly see how we can help! We kindly ask you to reach out to us via one of our social media channels. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
No charger in box
on October 23, 2022
Posted by: Austinn
Unless you have a USB charger in your bathroom (I don't), it is a rather useless product. No 120V charger provided. Manual refers to support, but I don't find a charger there either. It is not that you can use any USB charger, it needs to be a specific voltage. My phone charger is higher. Where do I get that? Also, can't use the old 120V charger from my old brush. Stupid.
Response from philips.comBy Philips Consumer Care, October 24, 2022
Hello,
Thanks for reaching out to us here. Please note that your Sonicare can be charged with any safety approved adapter with input ratings of 100-240V. You can also charge your toothbrush in any USB port, such as the one of your laptop.
If you have more questions, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thanks for reaching out to us here. Please note that your Sonicare can be charged with any safety approved adapter with input ratings of 100-240V. You can also charge your toothbrush in any USB port, such as the one of your laptop.
If you have more questions, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com