[This review was collected as part of a promotion.] This is my 3rd unit in 20 years. Ii have good dentist visits since beginning my use of a sona care system.
[This review was collected as part of a promotion.] my first electric toothbrush and other than the tickling sensation i think it is terrific.
Written by a customer while visiting philips.com
Customer Rating
2
on February 8, 2026
Posted by: Ms. Connie
Gender:Female
I had a Philips Sonicare for many years and was very happy with it. I was disappointed when it quit working and I had to search for another electric toothbrush that was affordable and as easy to use as my previous one. Well, I purchased a 4100 series and found that is not the sturdy model I had previously. The adapter wasn't included, the store didn't have the appropriate one, so had to go looking for one. The light system is so tiny and hard to see that I have to turn out the lights to see if the green light is blinking or constant. The booklet is of little help and so is the website. Why did Philips change everything to be more difficult for the purchaser?
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, February 10, 2026
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
[This review was collected as part of a promotion.] This toothbrush just works great. It's thorough, yet gentle, very light to hold and reaches all the corners.
[This review was collected as part of a promotion.] My teeth always feel so much cleaner after I brush them compared with a traditional toothbrush! It took a little while to get used to not brushing too hard but I love it now. The price was very reasonable for the result. I love that it automatically shuts off after 2 minutes and the battery lasts 2 weeks!
[This review was collected as part of a promotion.] It is frustrating. I have to take it apart after each use to be sure there is no collected toothpaste, otherwise it just dosen't vibrate like it should. I have been using Sonic toothbrushes for years and this is the first time this has happened. I usually omly had to clean it once a month or when I changed brusheads.