Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,926 Reviews)
Rating breakdown 2,926 reviews
5 Stars
1,983
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,142 out of
2,444)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Posted by: Aries11
from Ohio
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Toothbrush shuts off while I’m brushing. It happens at least 3 times while brushing. Didn’t start doing that until a week after purchase
No, I would not recommend this to a friend.
Response from philips.comBy Simran Devkumar, Philips Consumer Care, August 8, 2024
Hi Aries,
Thank you for sharing your review with us. We are sorry to hear that your Philips 4100 Series Sonic Electric Toothbrush shuts off while brushing.
We'd like to inform you that all our Sonicare products come with a 2-year warranty. You can request a toothbrush exchange under warranty online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1
&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your review with us. We are sorry to hear that your Philips 4100 Series Sonic Electric Toothbrush shuts off while brushing.
We'd like to inform you that all our Sonicare products come with a 2-year warranty. You can request a toothbrush exchange under warranty online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1
&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Consistently going down in quality
on September 16, 2022
Posted by: JB121
from Ventura, CA
Gender:Female
In the last few years I had 3 of these brushes, each year the model gets “updated” , it gets smaller, slimmer, more difficult to hold, and the latest model is slim and very slippery, also now it comes with usb charger, and who has usb outlet in their bathroom.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 27, 2022
Hi,
Thanks for taking the time to leave your feedback. We're sorry to hear you're not pleased with the new design of our Sonicare toothbrush models.
As for the USB charger, Philips has made the decision to include the cable without the wall adapter, as we are currently trying to reduce the amount of plastic production in order to help our planet.
You can either use a wall adapter you already own, or plug the USB into your phone´s charger in order to use only one adapter and help us continue our goal.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Kind regards,
Thanks for taking the time to leave your feedback. We're sorry to hear you're not pleased with the new design of our Sonicare toothbrush models.
As for the USB charger, Philips has made the decision to include the cable without the wall adapter, as we are currently trying to reduce the amount of plastic production in order to help our planet.
You can either use a wall adapter you already own, or plug the USB into your phone´s charger in order to use only one adapter and help us continue our goal.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Kind regards,
Written by a customer while visiting philips.com
Posted by: SuperT26
from Chicago, IL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this one because my older one was losing its battery life. But, the new one lacks the power of the older version. It feels very lack luster by comparison. I also wish it came with a travel case. I also have to charge this one more, probably due to its compact size.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, October 18, 2022
Hi, Thanks for sharing your experience with us. We are sorry to hear the Sonicare is not performing with the same power as expected. We would like to try our best to improve and investigate this matter further for you. Would you mind reaching out to us via Social Media? We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can reach out to us via the contact page on our website here:
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA
Our colleagues will then try their best to help you further.
Hope to speak to you soon!
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA
Our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
This is supposed to get rid of 4X more powerful.
on September 28, 2023
Posted by: Consumer 21
from Alpharetta
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is not have as powerful as the 4 other ones I have. You have made it thinner and cheaper.
No, I would not recommend this to a friend.
Response from philips.comBy Farheen sayed, Philips Consumer Care, September 29, 2023
Hi there,
Thanks for sharing your feedback with us. We are sorry to hear that you are not pleased with the performance of your Philips Sonicare Toothbrush. Please note that some Toothbrushes have the EasyStart feature activated by default. This feature causes your Toothbrush to increase its vibration level slowly after each brushing session. The increase in vibration will occur over the first fourteen sessions. If you want your Toothbrush to vibrate normally, we recommend turning off the EasyStart feature.
Also note that the mode selected impacts the vibration level on your Toothbrush. Some brushing modes are less powerful, for example, TongueCare and Sensitive. We recommend increasing the vibration by changing the brushing mode. Turn off your Toothbrush and press the mode/intensity button to choose the preferred mode.
We hope this will improve your experience. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. We are sorry to hear that you are not pleased with the performance of your Philips Sonicare Toothbrush. Please note that some Toothbrushes have the EasyStart feature activated by default. This feature causes your Toothbrush to increase its vibration level slowly after each brushing session. The increase in vibration will occur over the first fourteen sessions. If you want your Toothbrush to vibrate normally, we recommend turning off the EasyStart feature.
Also note that the mode selected impacts the vibration level on your Toothbrush. Some brushing modes are less powerful, for example, TongueCare and Sensitive. We recommend increasing the vibration by changing the brushing mode. Turn off your Toothbrush and press the mode/intensity button to choose the preferred mode.
We hope this will improve your experience. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
on February 18, 2025
Posted by: toothless tiger
not as good as the old version - weaker and the 2 speeds is jut something that gets in the way. the USB charger is a cheap way to not have a plug-in charger - just a bad upgrade and less useful
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, February 21, 2025
Hey,
Thank you for sharing your feedback with us. We're sorry to hear that you find it weaker than the older version and the 2-speed feature inconvenient. We'd love to explore these topics further and see how we can improve our products with your experience in mind. Please reach out to us on Facebook, Instagram or X @Philips. Alternatively, you can contact us via the Philips Support page.
We look forward to assisting you.
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We're sorry to hear that you find it weaker than the older version and the 2-speed feature inconvenient. We'd love to explore these topics further and see how we can improve our products with your experience in mind. Please reach out to us on Facebook, Instagram or X @Philips. Alternatively, you can contact us via the Philips Support page.
We look forward to assisting you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Firefly1230
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not great, i have used better sonicare brushes in the past. Feels too flimsy, already started making a loud noise within few weeks of use. The head have developed a play, it took my old brush 2 years ti get that problem, this brush got in 2-3 weeks. Not happy
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, July 14, 2025
Hello!
Thank you for bringing this to our attention. We're sorry to hear that your experience with the 4100 Series HX3681/24 Sonic electric toothbrush hasn't met your expectations. At Philips, we are committed to ensuring our products offer the highest quality and performance. The durability and noise issues you've encountered are not typical, and we would like the opportunity to address them. Please reach out to us so we can resolve this for you. Your satisfaction is crucial to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Thank you for bringing this to our attention. We're sorry to hear that your experience with the 4100 Series HX3681/24 Sonic electric toothbrush hasn't met your expectations. At Philips, we are committed to ensuring our products offer the highest quality and performance. The durability and noise issues you've encountered are not typical, and we would like the opportunity to address them. Please reach out to us so we can resolve this for you. Your satisfaction is crucial to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Strength of the vibrations deplete — it’s a manual
on August 2, 2025
Posted by: Kay227
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m actually really sad to write this, but I haven’t even had the toothbrush for 6 months and the vibration setting is not as high as when i first purchased it. I feel like it barely cleans. My parents had the early version of this toothbrush for over 20 years before they had to buy a new one. i don’t know what happened but very disappointed.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, August 2, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Not happy
on October 22, 2025
Posted by: Dpe12
Battery died in 2 1/2 months. I tried all advised debugging methods. It’s not worthy of the Philips Sonicare reputation. I’ve had Sonicare toothbrushes since the late 90’s.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, October 23, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com