Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,928 Reviews)
Rating breakdown 2,928 reviews
5 Stars
1,985
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,142 out of
2,444)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Posted by: Scooter17
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very good for the price. I really like it and it keeps charged for a long time.
Written by a customer while visiting philips.com
Posted by: Yakerz
from Boston
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Brush brisles keep falling out/off...........................
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, April 29, 2025
Hi Yakerz,
Thank you for bringing this to our attention! If the bristles on your Sonicare 3100 toothbrush head are falling out, it could indicate that the brush head is worn out or maybe not attach correctly. Here are a few steps you can take to address the issue:
Check the connections - Make sure the brush head is properly attached to the handle. Sometimes, if it isn't securely fastened, it can cause extra strain, potentially loosening the bristles.
Inspect the Brush Head - Examine the brush head for any damage or signs of wear. If it's been in use for a while, it may simply be time to replace it. Most toothbrush heads should be replaced every three months or sooner if they show signs of damage.
Attach the brush head correctly - If your brush head falls off your toothbrush handle, ensure that the brush head is attached correctly.
1. Hold the brush head with the bristles pointing in the same direction as the buttons on your toothbrush.
2. Push the brush head firmly on the toothbrush until you feel a slight click.
Purchase a New Brush Head - If the current brush head is defective or worn out, consider purchasing a new Philips Sonicare-compatible replacement head. Ensure that the replacement heads are compatible with your Sonicare 3100 model.
If none of this work, Please consider reaching out to us for further help. We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page. We are glad to have you!
hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for bringing this to our attention! If the bristles on your Sonicare 3100 toothbrush head are falling out, it could indicate that the brush head is worn out or maybe not attach correctly. Here are a few steps you can take to address the issue:
Check the connections - Make sure the brush head is properly attached to the handle. Sometimes, if it isn't securely fastened, it can cause extra strain, potentially loosening the bristles.
Inspect the Brush Head - Examine the brush head for any damage or signs of wear. If it's been in use for a while, it may simply be time to replace it. Most toothbrush heads should be replaced every three months or sooner if they show signs of damage.
Attach the brush head correctly - If your brush head falls off your toothbrush handle, ensure that the brush head is attached correctly.
1. Hold the brush head with the bristles pointing in the same direction as the buttons on your toothbrush.
2. Push the brush head firmly on the toothbrush until you feel a slight click.
Purchase a New Brush Head - If the current brush head is defective or worn out, consider purchasing a new Philips Sonicare-compatible replacement head. Ensure that the replacement heads are compatible with your Sonicare 3100 model.
If none of this work, Please consider reaching out to us for further help. We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page. We are glad to have you!
hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Johnny J
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great toothbrush. This is a replacement for one Philips brush that I had for years. Works well and has great battery life.
Written by a customer while visiting philips.com
Posted by: Shebadiva
Verified Purchase:Yes
[This review was collected as part of a promotion.] I can't get my toothbrush to change to lower pressure. I tried using the on/off button but it didn't work.
Written by a customer while visiting philips.com
Posted by: YBaby
Verified Purchase:Yes
[This review was collected as part of a promotion.] Makes noise after a few weeks of uses and started shaking a lot.
Written by a customer while visiting philips.com
Posted by: teethy one
from NC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I usually buy a larger Phillips but this was on sale. It isn't as powerful as the others. Makes a straining sound when push tightly against my teeth. I'll buy another and use this for travel.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Annoying reminder buzz
on May 19, 2025
Posted by: Slate22
After just three months, the brush does an annoying buzz pattern twice at the end of every single brushing to tell you it's time to replace the brush head. Can't turn it off. Otherwise it's good, but I don't like being pressured into subscription models.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: StayGold
from Rio Vista, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The charging ceased functioning within one week. Are replacement chargers for purchase in stores?
Response from philips.comBy Maria Gabrielyan, Philips consumer care, May 25, 2025
Hello,
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We strive to keep our customers happy and use feedback like this to improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We strive to keep our customers happy and use feedback like this to improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com