Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,926 Reviews)
Rating breakdown 2,926 reviews
5 Stars
1,983
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,142 out of
2,444)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Customer Rating
4
Nice design, good battery power
on January 27, 2022
Posted by: Carlos
from Jersey City
Gender:Male
[This review was collected as part of a promotion.] The toothbrush has a nice sleek modern style and takes up a lot less room on my bathroom counter than previous electric toothbrushes have. It works very well and my teeth always feel very clean after I brush and it isn't harsh on the gums.
In theory, I like that it has two different modes, but I honestly didn’t notice much of a difference between them other than a louder sound. I wish it had a third mode.
One of the best things about this toothbrush is the great battery life, I haven't had to charge it nearly as often as I expected. I'm able to keep this on my bathroom countertop unplugged to save electricity.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Unfortunately great until a year later
on September 14, 2023
Posted by: KodsBea1
Gender:Male
Made the switch from a normal toothbrush and loved it. Really easy to use, feels squeaky clean after the full 2 minute timer. Unfortunately it’s now been a little over a year and it seems the inside mechanism is falling apart/leaking brown and black residue that stains my sink ceramic. It looks like rusty water or black oily sediment comes out of it when I turn it upside down or lay it sideways after brushing. I really wanted to like it and use it for a long time but it seems like my unit wasn’t really made too well. The problem started when I noticed a louder noise from the previously quiet motor; the metal tip started wiggling a little and you could feel the inside pieces wiggle with the tip, producing a ridiculously loud rattle during usage. Overall, I would be weary of spending on another sonicare considering it really only properly laster 14 months:(
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef Durvesh, Philips Consumer Care, September 16, 2023
Hi there,
Thank you for your feedback. We're sorry to hear about the issue that you are facing with your Philips Sonicare 4100 Series toothbrush.
In this case, we would request you to reach out to us via social media.
We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for your feedback. We're sorry to hear about the issue that you are facing with your Philips Sonicare 4100 Series toothbrush.
In this case, we would request you to reach out to us via social media.
We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Effy7
Verified Purchase:Yes
[This review was collected as part of a promotion.] The quality of the Sonicare brand isn’t anywhere near what it once was. I had purchased a new 4100, a lower end model to be sure, since the one I had bought around 2020 didn’t disappoint. The moment I charged it up and turned it on I knew that the device had been significantly downgraded. It was like brushing my teeth with a toy. I bumped it up to full power, but it was still limping along. Needless to say I returned it. My husband did some surgery on my original 4100 and replaced the battery (not for the faint of heart), but my teeth and I are much happier.
Response from philips.comBy Alexandros, Global 247, October 13, 2025
Hello there.
We’re sorry to hear about your experience with the Sonicare 4100, and thank you for sharing your feedback with us. It’s disappointing to hear that the newer model did not meet the expectations set by your previous purchase. We appreciate your insight, as it helps us understand how we can improve our products to better serve our customers. If you have any additional comments or need further assistance, please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Philips Consumer Care.
We’re sorry to hear about your experience with the Sonicare 4100, and thank you for sharing your feedback with us. It’s disappointing to hear that the newer model did not meet the expectations set by your previous purchase. We appreciate your insight, as it helps us understand how we can improve our products to better serve our customers. If you have any additional comments or need further assistance, please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Philips Consumer Care.
Written by a customer while visiting philips.com
Customer Rating
3
Lighter weight
on January 2, 2022
Posted by: Hillary 14
from Washington DC
Gender:Female
[This review was collected as part of a promotion.] This toothbrush was a newer model for my old one. It's definitely lighter and the USB vs the standard plug is different. But it's not as powerful. Feels lighter in the intensity. May be good for someone with sensitive teeth. It does have the 2 min countdown with the 30 second intervals for the quadrants of your mouth.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 3, 2022
Hi there,
We're sorry to hear that you didn't find your toothbrush powerful enough. We would like to assist you. Please reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
We're sorry to hear that you didn't find your toothbrush powerful enough. We would like to assist you. Please reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Not too happy with product
on May 5, 2022
Posted by: Crutig
from Texas
Gender:Female
[This review was collected as part of a promotion.] I wanted to return the toothbrush and get another style of Philips but I threw the box away. I don’t like the speed of the brush, it feels weak almost like it’s not cleaning my teeth
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 20, 2022
Hello. Thanks for taking the time to share your feedback here. We regret to hear your disappointment with the performance of your Philips toothbrush.
Before you move into an upgrade or other model, we recommend that you check if the EasyStart function of your device is enabled. If so, this might be the reason of its poor vibration.
Kindly disable this function and let us know if the issue persists.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Before you move into an upgrade or other model, we recommend that you check if the EasyStart function of your device is enabled. If so, this might be the reason of its poor vibration.
Kindly disable this function and let us know if the issue persists.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
The green features are just manufacture cheap outs
on January 26, 2023
Posted by: ladycliff78
from FL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not supplied with a normal plug end. Manufacturer will sell you one for extra cash. That's the green feature, less product for the consumer, more cash for them.
No, I would not recommend this to a friend.
Response from philips.comBy kiran shivshankar, Philips Consumer Care, January 27, 2023
Hi there,
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Not the 4100 you remember
on June 7, 2024
Posted by: Diver Down
from Florida
Gender:Male
If you've owned a 4100 from several years ago and are replacing it, please note that this is a completely different toothbrush. It's shorter in length, lighter in weight and has significantly less power. I find it somewhat misleading that it would be assigned the same model number as its predecessor.
Written by a customer while visiting philips.com
Customer Rating
1
Lasted a little over a year
on August 2, 2024
Posted by: Jan321
from california
This toothbrush started turning itself on after about 14 months of having it. It would start buzzing in the middle of the night and often there was no way to turn it off. I would have to hide it in a drawer and pray for its death...or the death of the battery. I can't believe I've been dealing with this for two months. It needs to go in the garbage. This product should definitely last longer. The rubber over the button is also coming off. It's just poorly made. I always wipe it down after use, etc.
No, I would not recommend this to a friend.
Response from philips.comBy Simran Devkumar, Philips Consumer Care, August 3, 2024
Hi there,
Thank you for sharing your review with us. We are sorry to hear about your experience with the Philips Sonicare 4100 Series Sonic Electric Toothbrush.
We would like to inform you that all our Sonicare products come with a 2-year warranty. You can request a toothbrush exchange under warranty online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1
&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your review with us. We are sorry to hear about your experience with the Philips Sonicare 4100 Series Sonic Electric Toothbrush.
We would like to inform you that all our Sonicare products come with a 2-year warranty. You can request a toothbrush exchange under warranty online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1
&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com