Hi there,

Thanks for sharing your feedback with us. We are sorry to hear that the cleaning power of your current Sonicare toothbrush is not meeting your expectations. To resolve this problem, we suggest attempting a few troubleshooting measures to see if they provide any assistance. If your toothbrush has a low battery, it may vibrate with less power. We recommend charging it overnight for a minimum of 24 hours using the original charger that was included with your toothbrush. Certain toothbrushes come with the EasyStart feature enabled by default, which gradually increases the vibration strength over the first fourteen sessions. If you prefer a regular vibration level, we suggest deactivating the EasyStart feature. The performance of your toothbrush can be affected by worn brush heads. We recommend replacing your brush head every three months. Different brushing modes have different vibration levels. If your toothbrush offers multiple modes, try selecting a mode with a higher vibration level. Turn off your toothbrush and press the mode/intensity button to choose your preferred mode. Some toothbrush models have intensity settings that can impact the vibration level. Please refer to your user manual to determine if your toothbrush has this feature. While brushing, adjust the intensity by pressing the mode/intensity button.

If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.

Hope to speak to you soon!

Kind regards,
Philips Consumer Care