Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,928 Reviews)
Rating breakdown 2,928 reviews
5 Stars
1,985
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,142 out of
2,444)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Posted by: celtics1
from kansas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] why no plug on the charger cord. my previous one did. also having trouble getting it to a more aggressive scrubbing mode. barely moves. not like my previous one. i disabled the easy start mode and everything. i get better results just brushing manually
No, I would not recommend this to a friend.
Response from philips.comBy Akshay Gupta, Philips Consumer Care, January 5, 2023
Hi, thank you for sharing your feedback with us. We are sorry to hear about your experience with Philips Sonicare Toothbrush. We would like to assist you further with your concern.
Kindly get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Kindly get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Zyksd
from Chicago area
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very disappointed with my purchase. Each time I use the toothbrush, I have to separate the brush head from the battery pack in order for it to work properly the next day. It requires daily cleaning. I would not buy another Phillips toothbrush again.
No, I would not recommend this to a friend.
Response from philips.comBy Farheen Sayed, Philips Consumer Care, March 3, 2023
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the Philips Sonicare Toothbrush. This is not the experience we want you to have with our product. Please note that cleaning your toothbrush and brush heads regularly improves their lifespan and performance. Clean your toothbrush after use by rinsing the brush head and bristles. Wipe the handle with a damp cloth.
For assistance regarding the toothbrush not working properly, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the Philips Sonicare Toothbrush. This is not the experience we want you to have with our product. Please note that cleaning your toothbrush and brush heads regularly improves their lifespan and performance. Clean your toothbrush after use by rinsing the brush head and bristles. Wipe the handle with a damp cloth.
For assistance regarding the toothbrush not working properly, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
This product is slow and has very little power.
on March 15, 2023
Posted by: Terry45
from IL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush had no power at all. Maybe it could work for a travel brush that you only use once in a while. Doesn't live up to Sonicare reputation.
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips consumer care, March 18, 2023
Hi there,
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience with the Philips Sonicare toothbrush. We recommend you turn off your toothbrush, remove the brush head, and grab the metal shaft. If it feels wobbly, please reach out to us through our social media channels so that we can assist you further. If the metal shaft feels solid, please check to see if the easy start function is on. If it's on, switch off the easy start function. Additionally, if you haven't charged your toothbrush in a week, we recommend charging it for 8 hours.
If the issue still persists, please contact us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care.
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience with the Philips Sonicare toothbrush. We recommend you turn off your toothbrush, remove the brush head, and grab the metal shaft. If it feels wobbly, please reach out to us through our social media channels so that we can assist you further. If the metal shaft feels solid, please check to see if the easy start function is on. If it's on, switch off the easy start function. Additionally, if you haven't charged your toothbrush in a week, we recommend charging it for 8 hours.
If the issue still persists, please contact us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: Mets69
from Las Vegas Nevada
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Since purchasing and using the Sonicare, my teeth and gums are resilient. For me, regular brushing with a toothbrush is a thing of the past.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: GeorgeNU
from Buffalo, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is a great toothbrush, light, comfortable to handle. Only issue is the “quadpacer” sound could be a little louder. I guess because of trying to make it a low noise toothbrush, tge “quadpacer” sound was also reduced and often can’t be heard.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Ryn123
from New Hampshire
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased two 4100’s. One is fine, the other flashes green when charging (3days) and never finishes. Called and it’s being replaced by a different model. Only the body without the additional parts - disappointed that I am not getting a complete new brush for all my troubles, it happened n the first month. I suspect it’s a refurbished body I am getting. Gees, wish that had made good on the warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Doesn’t hold charge
on July 19, 2023
Posted by: Barbet
from Houston
Gender:Female
[This review was collected as part of a promotion.] This product doesn’t hold a charge very long at all, my old one could go for over a month! Also the intensity is very low. Not impressed
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, July 19, 2023
Hi there,
This is not the experience we wish you to have. We advise you to try a few troubleshooting measures to see if they work. All Sonicare toothbrushes have unique chargers that cannot be used with other Sonicare models. We suggest using the toothbrush's original charger to charge it. A different outlet might work better for charging it. Check to see whether your charging cord or adapter is broken. Stop using your adapter or cord right away if you see any damage. If you use a stand, pad, or glass for charging, make sure your toothbrush is positioned in the middle of the charger. Make sure the charger isn't near any other chargers or on a metal surface as this could interfere with the charging process.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
This is not the experience we wish you to have. We advise you to try a few troubleshooting measures to see if they work. All Sonicare toothbrushes have unique chargers that cannot be used with other Sonicare models. We suggest using the toothbrush's original charger to charge it. A different outlet might work better for charging it. Check to see whether your charging cord or adapter is broken. Stop using your adapter or cord right away if you see any damage. If you use a stand, pad, or glass for charging, make sure your toothbrush is positioned in the middle of the charger. Make sure the charger isn't near any other chargers or on a metal surface as this could interfere with the charging process.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: CinnStax
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had my toothbrush for several months and even though I’ve swapped the head for it a few times it still turns off randomly in the middle of me brushing. Is there a reason for that? And I don’t mean the 2 minute timer that’s built into it either.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef Durvesh, Philips Consumer Care, August 5, 2023
Hi there,
Thank you for your feedback. We're sorry to hear that your Philips Sonicare 4100 Series toothbrush stops randomly.
If your toothbrush turns off by itself, the troubleshooting tips below may help you find a solution. The selected brushing mode defines the brushing time. Your toothbrush will turn off automatically when the recommended time is up. We recommend changing the brushing mode. Brushing mode times can range from 20 seconds to 3.5 minutes. The QuadPacer is an interval timer that has a short beep and pause to remind you to brush the four sections of your mouth evenly and thoroughly. This Philips Sonicare toothbrush comes with the QuadPacer feature activated. The SmarTimer indicates that your brushing cycle is complete by automatically turning off. Your toothbrush measures the pressure you apply while brushing. If you press too hard, it briefly stops, indicating that you are using too much pressure.
If these steps do not help or if you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for your feedback. We're sorry to hear that your Philips Sonicare 4100 Series toothbrush stops randomly.
If your toothbrush turns off by itself, the troubleshooting tips below may help you find a solution. The selected brushing mode defines the brushing time. Your toothbrush will turn off automatically when the recommended time is up. We recommend changing the brushing mode. Brushing mode times can range from 20 seconds to 3.5 minutes. The QuadPacer is an interval timer that has a short beep and pause to remind you to brush the four sections of your mouth evenly and thoroughly. This Philips Sonicare toothbrush comes with the QuadPacer feature activated. The SmarTimer indicates that your brushing cycle is complete by automatically turning off. Your toothbrush measures the pressure you apply while brushing. If you press too hard, it briefly stops, indicating that you are using too much pressure.
If these steps do not help or if you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com