Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,928 Reviews)
Rating breakdown 2,928 reviews
5 Stars
1,985
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,142 out of
2,444)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Posted by: Cougar2
from Vancouver
Gender:Female
Verified Purchase:Yes
Gentle pressure made my teeth tingle/tickle so much I gave up after only 4 uses.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 15, 2025
Hi Cougar2,
Thank you for taking the time to give us a feedback, we just want to let you know that we are more than happy to have you! We're sorry to hear that your having an issue using our tooth brush, this is not the kind of experience we want for our customers. You can also try this steps: If your Sonicare model has multiple modes, switch to a gentler or sensitive mode designed for people with sensitive teeth and gums,let the toothbrush do most of the work. Apply only light pressure and guide the brush over your teeth without pushing hard.
If this doesn't work or is there's anything else we can help you with please don't hesitate to reach out to us. We're available on Facebook (@Philips) and X (@PhilipsCare), Instagram. you can also reach out to us via the contact page:https://www.philips.ca/c-w/support-home/support-contact-page. we're glad to have you!
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for taking the time to give us a feedback, we just want to let you know that we are more than happy to have you! We're sorry to hear that your having an issue using our tooth brush, this is not the kind of experience we want for our customers. You can also try this steps: If your Sonicare model has multiple modes, switch to a gentler or sensitive mode designed for people with sensitive teeth and gums,let the toothbrush do most of the work. Apply only light pressure and guide the brush over your teeth without pushing hard.
If this doesn't work or is there's anything else we can help you with please don't hesitate to reach out to us. We're available on Facebook (@Philips) and X (@PhilipsCare), Instagram. you can also reach out to us via the contact page:https://www.philips.ca/c-w/support-home/support-contact-page. we're glad to have you!
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Yots
from Montana and Wisconsin
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was using a battery operated toothbrush, but wow, this one is so much better, will never go back to the other kind
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Sandy0704
from RI
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this replacement for my Sonicare which I owned for 10 years. I am basically using this new one as a "manual" toothbrush as it has no vibration. I am extremely disappointed. I have discarded the box as I trusted this new model would last as long as my last one. I am disabled and housebound and unable to return it. I've read all troubleshooting and many reviews and cannot solve problem.
No, I would not recommend this to a friend.
Response from philips.comBy Ourania Gianni, Philips Consumer Care, January 10, 2025
Hi,
Thank you for letting us know about your experience with our products, we are really sorry that our product did not meet with your needs.If you still have more questions, we would like to help consideraring your position so that we can resolve this issue.We kindly invite you to
please contact us via social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips), and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Thank you for letting us know about your experience with our products, we are really sorry that our product did not meet with your needs.If you still have more questions, we would like to help consideraring your position so that we can resolve this issue.We kindly invite you to
please contact us via social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips), and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Bailzrox101
from San Francisco
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My teeth have never been cleaner. I mean it. I'm not sure why I didn't invest in one of these sooner. I was afraid it would be too abrasive on my pearly whites, but to my surprise it cleans effectively yet with a gentle touch. I will be using this product for the rest of my life.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Would not purchase another sonic toothbrush.
on January 27, 2025
Posted by: Kolkat
Verified Purchase:Yes
[This review was collected as part of a promotion.] The sonic vibration doesn’t turn on when you press the on button. Sometimes it takes up to a minute. Sometimes it turns on and vibrates so hard it hurts my teeth. End up using the sonic toothbrush on the inside gums and then switch to my regular toothbrush.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 28, 2025
Hi,
Thank you for sharing your experience with your Philips Sonicare toothbrush. We’re sorry to hear about the issues you’ve encountered and understand the frustration this has caused.
This is not the experience we want our customers to have. Please stop using the toothbrush to prevent any further discomfort, and reach out to us directly so we can assist you with this issue. We want to ensure you receive a product that meets your expectations and functions correctly.
You can contact us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page). Mentioning these details will help us prioritize and address your concerns promptly.
Thank you for bringing this to our attention. We appreciate your understanding and look forward to resolving this matter for you.
Best regards,
Philips Consumer Care
Thank you for sharing your experience with your Philips Sonicare toothbrush. We’re sorry to hear about the issues you’ve encountered and understand the frustration this has caused.
This is not the experience we want our customers to have. Please stop using the toothbrush to prevent any further discomfort, and reach out to us directly so we can assist you with this issue. We want to ensure you receive a product that meets your expectations and functions correctly.
You can contact us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page). Mentioning these details will help us prioritize and address your concerns promptly.
Thank you for bringing this to our attention. We appreciate your understanding and look forward to resolving this matter for you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Hecubus
from Central Illinois, US
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second Sonicare toothbrush. I had a previous one I had gotten around 2012 or so that lasted around a decade before it finally refused to charge and stay turned on, leading me to get this one. It just doesn’t seem to have the oomph of the previous one and I don’t feel it cleans my teeth as well. This one, while a pretty color, just isn’t as good.
No, I would not recommend this to a friend.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, March 22, 2025
Hello,
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Tsibley898
from Kill Buck, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Toothbrush doesn't vibrate that well and I feel like I don't get a good cleaning
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 21, 2025
Hi Tsibley898,
Thank you for letting us know about your concern, and we're sorry for any inconvenience this has caused you. Here are a few steps that can help:
Charge the Toothbrush: Ensure the toothbrush is fully charged. Place it on its charging base and let it charge for at least 24 hours.
Check the Brush Head: Examine the brush head for wear and tear. If the bristles are frayed or worn out, replace it with a new one. We Philips recommends changing the brush head every 3 months.
Clean the Brush Handle and Head: Remove the brush head and thoroughly clean both the handle and the head. Build-up of toothpaste and debris can sometimes affect the performance.
Check if your warranty: Sonicare Toothbrush have a 2 year warranty. If your Toothbrush is still under warranty, please consider reaching out to us.
If this doesn't help, please consider reaching out to us. We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA. We're more than happy to assist you!
Hope to hear to you soon!
Kind regards,
Philips Consumer Care
Thank you for letting us know about your concern, and we're sorry for any inconvenience this has caused you. Here are a few steps that can help:
Charge the Toothbrush: Ensure the toothbrush is fully charged. Place it on its charging base and let it charge for at least 24 hours.
Check the Brush Head: Examine the brush head for wear and tear. If the bristles are frayed or worn out, replace it with a new one. We Philips recommends changing the brush head every 3 months.
Clean the Brush Handle and Head: Remove the brush head and thoroughly clean both the handle and the head. Build-up of toothpaste and debris can sometimes affect the performance.
Check if your warranty: Sonicare Toothbrush have a 2 year warranty. If your Toothbrush is still under warranty, please consider reaching out to us.
If this doesn't help, please consider reaching out to us. We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA. We're more than happy to assist you!
Hope to hear to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Me50
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was great for a week and quit working. Bought 4 and the other 3 are good.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, March 24, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with your Sonicare, and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please reach out to us via Social Media on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use Social Media, you can also get in touch via our contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with your Sonicare, and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please reach out to us via Social Media on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use Social Media, you can also get in touch via our contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com