Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,928 Reviews)
Rating breakdown 2,928 reviews
5 Stars
1,985
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,142 out of
2,444)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Posted by: Gold tooth
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] The body is too slim. Nice design but too small of a diameter. Can’t recharge the unit with an electrical outlet. This requires an additional piece. I prefer the older models. I have the water pick too. That body is too thick and that a comfortable way to hold. The opening on the side doesn’t allow to completely empty the container
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Summer2024
from Illinos
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My old Sonic cleaned better. I will give it a little more time but feel I probably will be purchasing a new toothbrush.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Chops12
from Chicago
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I finally bought an electric toothbrush years after my dentist said I should. It's easy to use, and really gets your teeth and mouth clean, well within the 2 minutes it runs automatically.
Written by a customer while visiting philips.com
Posted by: AyJay
from Baltimore
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] An electric toothbrush is so much better than standard, if used correctly. I have had other Sonic brushes in the past and they are a good product. The only concern I have is the on/off button is not too easy to distinguish. Other version had a deeper button that was easy to find. Otherwise, the current model is slim and nice.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Nimrodo
from Stockton, MO
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Cleans well, easy to use. Replacement heads expensive.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Terrible quality in all Philips sonicare brushes!
on July 25, 2024
Posted by: Ralphhimself
from Louisiana
Gender:Male
This is my third brush. They last right about a year and they break. And if it's over the 1 yr warranty you're screwed. Just cheap junk. They are great when they wor, till they don't. This 4100 turns in and vibrates but the brush no longer moves. Had it a year and two weeks! Built in obsolescence I suppose like everything else these days. I'll find another brand.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi, Philips Consumer Care, July 25, 2024
Hi there,
Thank you for writing your review. This is not the experience we wish you to have with your Philips Sonicare Toothbrush.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook
(@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us
via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review. This is not the experience we wish you to have with your Philips Sonicare Toothbrush.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook
(@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us
via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: SaySay
Verified Purchase:Yes
[This review was collected as part of a promotion.] Stopped working after a week...registered product to warranty it out and the site is not user friendly to find where to warranty it out. Also after registering product it tells me there is nothing registered when I logged in.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, August 3, 2024
Hi there,
Thank you for writing your review and we are sorry to hear that Philips Sonicare 3100 Series Toothbrush stopped working.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review and we are sorry to hear that Philips Sonicare 3100 Series Toothbrush stopped working.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Garciabuca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had Oral B for many years and thought a Phillips would be a step up but unfortunately it is a step down. Poor power and the black one stains easily in the bottom even with routine cleaning.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 14, 2025
Hello Garciabuca,
We are very sorry for your unfortunate experience with our products and thank you for letting us know. The satisfaction, quality and safety of our customers is our primary goal when developing new products, and you can be assured that Philips takes all matters reported to us regarding this case very seriously. If you need more information, you can contact us via social media, we are available on Facebook (@Philips) and Instagram (@Philips). Alternatively, you can contact our Philips Consumer Care team at https://www.usa.philips.com/c-w/support-home/support-contact-page.
Hope to talk to you soon!
Best regards,
Philips Consumer Care
We are very sorry for your unfortunate experience with our products and thank you for letting us know. The satisfaction, quality and safety of our customers is our primary goal when developing new products, and you can be assured that Philips takes all matters reported to us regarding this case very seriously. If you need more information, you can contact us via social media, we are available on Facebook (@Philips) and Instagram (@Philips). Alternatively, you can contact our Philips Consumer Care team at https://www.usa.philips.com/c-w/support-home/support-contact-page.
Hope to talk to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com