Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless String Trimmer and 270 CFM Leaf Blower Combo, 2.0Ah Battery, 30W USB-C Charger - Green
Average customer rating
4.5
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
109
4 Stars
16
3 Stars
6
2 Stars
6
1 Star
5
92%of customers recommend this product.
(
102 out of
111)
Customer Reviews for Greenworks - 24V 12" Brushless String Trimmer and 270 CFM Leaf Blower Combo, 2.0Ah Battery, 30W USB-C Charger - Green
Customer Rating
5
Works well
on October 12, 2024
Posted by: Chantiee
Gender:Female
[This review was collected as part of a promotion.] I bought this last week and it has already taken care of my sidewalk problem areas that I needed it for.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
great tools great price
on September 19, 2024
Posted by: MBis
from Gloversville NY
Gender:Male
[This review was collected as part of a promotion.] As with all the Greenworks products I’ve purchased these are great tools ! Wonderful quality and if you catch a sale - amazing value
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Hedger works great
on September 16, 2024
Posted by: Sparkey916
[This review was collected as part of a promotion.] I like the pole hedger. Even for lower work it is more comfortable than my old one. Cuts great has plenty of power and I ran out of energy before it did. I have not used the saw yet.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
DO NOT BUY
on September 15, 2024
Posted by: AWFUL
from Indiana
Gender:Male
I purchased this trimmer, but the auto feeding doesn’t work, so consequently, I have to continuously stop, take the head apart, and manually pull out the string to keep trimming. This is a waste of a tremendous amount of time and string. This is the absolute worst. Don’t buy it.
Response from greenworkstools.comBy Greenworks, September 16, 2024
Hello AWFUL,
Thank you for sharing your experience. The auto-feed feature works by releasing 1/4" of line each time the unit starts/stops. To see if this feature is working for you simply release the start trigger 10 and see if the line length changes. When you are using the trimmer, we do advise to release the start trigger periodically to advance additional line. This will be needed more frequently if you are using this around the fence or hard surfaces. Please ensure that the guard is always on the unit while in operation. This will prevent the line from extending too far out and breaking off at a large length, which will cause it to go back inside the spool housing and cause a jam. We have share a video below showing how to use the auto-feed, this is a different unit but the feature will be similar.
(https://youtu.be/NZA-4XLeMtQ).
We hope this information helped! Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Thank you for sharing your experience. The auto-feed feature works by releasing 1/4" of line each time the unit starts/stops. To see if this feature is working for you simply release the start trigger 10 and see if the line length changes. When you are using the trimmer, we do advise to release the start trigger periodically to advance additional line. This will be needed more frequently if you are using this around the fence or hard surfaces. Please ensure that the guard is always on the unit while in operation. This will prevent the line from extending too far out and breaking off at a large length, which will cause it to go back inside the spool housing and cause a jam. We have share a video below showing how to use the auto-feed, this is a different unit but the feature will be similar.
(https://youtu.be/NZA-4XLeMtQ).
We hope this information helped! Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awesome
on September 14, 2024
Posted by: Lovinlifemomma
from Houston
Gender:Female
[This review was collected as part of a promotion.] Great pressure washer - more powerful than our old one
Directions to put together are spotty at best though.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Langevin Piol
from Beach Park, IL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was happy with my purchased except the fact that I'm having to manually adjust the pool line. The Auto feed is not working @ all. But other than that, everything is ok.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Trimmer Does Not Work
on September 11, 2024
Posted by: Niecey
[This review was collected as part of a promotion.] Bought this for my husband back in July, He finally decided to use it today 9/24 and the trimmer keeps cutting off after he starts it.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 11, 2024
Hello Niecey.
Thank you for reaching out to us. We are sorry to hear of the troubles you are experiencing with the Greenworks 24V Trimmer.
Here are a few reasons you may be expecting this issue of the trimmer stopping when you cut.
1. The guard is not attached to the machine. Remove the battery pack and attach the guard to the machine.
2. Heavy cutting line is used. Use only with the nylon cutting line of 0.065" (1.65 mm) diameter.
3. The battery pack or machine is too hot. A. Cool the battery pack until its function returns to normal. B. Cool the machine for approximately 10 minutes.
4. The battery pack is disconnected from the tool. Install the battery pack again.
5. The battery pack is depleted. Charge the battery pack.
We have also linked our Operator Guide below for this unit, we hope with these tips video will assist in a more enjoyable user experience. Should they not yield results contact Greenworks by Live Chat on www.greenworkstools.com or by phone on 1-888-909-6757.
(https://youtu.be/d77QTvnBGZ4)
Thank you for reaching out to us. We are sorry to hear of the troubles you are experiencing with the Greenworks 24V Trimmer.
Here are a few reasons you may be expecting this issue of the trimmer stopping when you cut.
1. The guard is not attached to the machine. Remove the battery pack and attach the guard to the machine.
2. Heavy cutting line is used. Use only with the nylon cutting line of 0.065" (1.65 mm) diameter.
3. The battery pack or machine is too hot. A. Cool the battery pack until its function returns to normal. B. Cool the machine for approximately 10 minutes.
4. The battery pack is disconnected from the tool. Install the battery pack again.
5. The battery pack is depleted. Charge the battery pack.
We have also linked our Operator Guide below for this unit, we hope with these tips video will assist in a more enjoyable user experience. Should they not yield results contact Greenworks by Live Chat on www.greenworkstools.com or by phone on 1-888-909-6757.
(https://youtu.be/d77QTvnBGZ4)
Written by a customer while visiting greenworkstools.com
Customer Rating
5
I love these tools!
on August 22, 2024
Posted by: PattyC
from LA, CA
Gender:Male
[This review was collected as part of a promotion.] Greenworks tools are easy to use, light, and effective. It is a pleasure doing my yard work without the noise and smell of gas powered tools.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com