Customer reviews from lg.com
LG - Refurbished Excellent - 12,000 BTU Dual Inverter Smart Window Air Conditioner - White
Average customer rating
4.4
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
25
4 Stars
7
3 Stars
5
2 Stars
0
1 Star
2
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for LG - Refurbished Excellent - 12,000 BTU Dual Inverter Smart Window Air Conditioner - White
Posted by: Dumptruckerjay
from Portland, oregon
Verified Purchase:Yes
I bought this within the last month and got to say it definitely does its job and is very quiet while it does. Quietest ac I have ever owned
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Ok but design for install poor
on June 30, 2024
Posted by: tmoney141
from massachusetts
I bought this unit a week ago. It performs very well and cools the rooms very nice. My biggest complaint would be in the assembly of the unit. The two piece design is terrible, and installation was a nightmare compared to installing a traditional ac. This design didnt improve anything. It made it worse..
Pros: Performance
Quality
4
Features
4
Value
3
Response from lg.comBy LG, July 1, 2024
Hi, there. Thank you for taking the time to share your experience with the LG Air Conditioner (LW1222IVSM) model. We're glad to hear that it's performing well and keeping your rooms cool, however, we understand your concern about the challenges you faced during installation. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. Your feedback is valuable to us, and we'll certainly take it into consideration as we strive to improve our products and the overall customer experience.
If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
4
Badly designed Remote
on July 4, 2024
Posted by: GM 007
from Wi
[This review was collected as part of a promotion.] 1 yr ago, great cooling AC but!! the remote is most terrible!!! is tiny and is LCD display screen is extra tiny! at night is hard to see if not seeing at all (one has to turn the lights on) so if you're using this on your Theater room is a "No go" besides needs to be pointed directly at the unit....! so if you do not want to use the App Thinq then you are in trouble..........my old Friedrich remote was much better.
Pros: Quality
Quality
5
Features
2
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Surprised and delighted
on July 8, 2024
Posted by: JTNYC
I had the unit installed a couple weeks ago in New York City. It is the quietest air conditioner I've ever had and cools the room effectively. I bought a Friedrich at the same time and regret not having bought the same unit for the bedroom.
Pros: Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great AC
on July 10, 2024
Posted by: RG20
[This review was collected as part of a promotion.] This unit gets the job done. Really quiet, you don't have to turn up the tv when it's on. Energy saving mode and the fan on level 2 keeps our entire first floor cool, about 800 sq ft.
Written by a customer while visiting lg.com
Customer Rating
5
Amazing AC!
on August 29, 2024
Posted by: ZoeyNYC
from New York
[This review was collected as part of a promotion.] Super quiet and cools my living room, foyer and dining room. Considering relaxing two other units for this unit.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, March 26, 2026
Hi, Zoey. Thank you for sharing your experience with the LG Air Conditioner (LW1222IVSM) model. It’s impressive that this model is cooling your living room, foyer, and dining room so effectively. This unit is known for its quiet operation and energy‑efficient Dual Inverter technology, so it’s wonderful to hear it’s meeting your expectations so well—especially if you’re considering replacing two other units with it. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Horrible installation process
on July 29, 2025
Posted by: BDSteve
from Florida
Installation is ridiculous; making you disassemble the entire unit housing to install the side panels is absolutely the most horrible engineering decision for an end-user product.
Quality
1
Features
3
Value
1
Response from lg.comBy LG Digital Team, July 30, 2025
Hi Steve. Thank you for taking the time to share your installation experience. LG’s window A/C units are built with care to ensure a snug, energy-efficient setup. The detailed panel installation helps maintain airflow and stability. We’re always listening and evolving with our customers in mind. For more feedback or questions, private message us on social media @LGUSSupport . Thanks for making LG a part of your home! 🙂 ^David
Written by a customer while visiting lg.com