Customer reviews from lg.com
LG - Refurbished Excellent - 12,000 BTU Dual Inverter Smart Window Air Conditioner - White
Average customer rating
4.4
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
25
4 Stars
7
3 Stars
5
2 Stars
0
1 Star
2
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for LG - Refurbished Excellent - 12,000 BTU Dual Inverter Smart Window Air Conditioner - White
Customer Rating
5
Highly Recommend
on September 12, 2024
Posted by: SGSatisfied
from New York, NY
Love this AC unit, quiet and efficient. Love that I can management on/off from my phone.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, March 25, 2026
Hello. We appreciate you sharing this great feedback about your LG AC unit! It’s wonderful hearing how quiet and efficient it’s been, and the ability to manage everything right from your phone really adds a modern touch that makes daily use even better. Sounds like this LG unit is keeping things cool in all the right ways! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Posted by: Poor product no
from Hawaii
Verified Purchase:Yes
I bought two AC’s about 3-4 Months ago. One AC has been a problem. Code CH 05 shows and the AC only works intermittently. It has been a couple months that I have had to deal with this. A brand new AC that doesn’t work. Now I am waiting for the back up technician to receive a part and install it. If it still does not work properly LG should give me another AC with no charge!!
Quality
3
Features
4
Value
3
Response from lg.comBy Rita, Social/LG, May 31, 2023
Thank you for sharing details and understand your concern in regards to your LG 12,000 BTU DUAL Inverter Smart Wi-Fi Enabled Window Air Conditioner! Your attempt to receive immediate assistance is not what we want to hear. We like our customers to receive exceptional service to make life more convenient. Please reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport with your contact information and the serial and model numbers of your unit. We apologize for any inconvenience this has caused! ~Rita
Written by a customer while visiting lg.com
Customer Rating
1
Missing bracket causes a racket
on June 18, 2024
Posted by: KAS in Pa
[This review was collected as part of a promotion.] I would love to give this 5 stars however there is a bracket missing from the bottom of the case which holds the side curtains so I have not been able to use it yet. I tried to order it and they sent me a new case with out the brackets on the top and bottom. Waiting for the pice a second time has been almost a month
Response from lg.comBy LG, June 18, 2024
Hi, There! Thank you for your review of the LW1222IVSM air conditioner. We're thrilled that you're enthusiastic about giving it 5 stars. We apologize for any inconvenience caused by the missing bracket and the delay in receiving the replacement part. For assistance with this matter, please contact our Social Media @LGUSSupport team. They are dedicated to ensuring you receive the correct part promptly so you can fully enjoy your air conditioner. Thank you for your patience, and we look forward to resolving this for you swiftly. ^James.
Written by a customer while visiting lg.com
Customer Rating
3
The termostato no working
on July 5, 2022
Posted by: Ant3
from New York
The termostato no working not like I need turn off
Quality
3
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, July 21, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
5
12,000 BTU AC
on July 14, 2024
Posted by: LindaSM
from Revere MA
I bought this about 3 weeks ago before some +90 degree weather. Cools off my parlor, dining room, and kitchen very quickly and quietly. Hot weather continues here in the northeast.
Pros: Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Pretty good, with some caveats
on August 3, 2023
Posted by: Matt1000
from New York, NY
The LG is whisper quiet. In medium mode I thought the LG made a slight “whoppa whoppa” helicopter-y sound and a slight electronic whine. I didn’t like this, but I use the unit mostly on the low setting.
Also, as shown in the pic, the pan of the LG started rusting after only two weeks. Not sure if this is going to cause a problem.
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Sleek design, easy to work and the quietest unit i
on July 7, 2023
Posted by: Mick S
from Lake Hopatcong, Nj
I put the unit in two months ago and it works flawlessly.
Very happy with purchase.
Very happy with purchase.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Vtcajc
from Wantagh ny
Verified Purchase:Yes
I bought this unit to replace a 5 year old Friedrich CP series unit that had a fan failure that was too expensive to repair. This LG model is much better built (in my opinion ) and much quieter.
Quality
5
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, May 10, 2023
Hi! Thanks for your review for your 12,000 BTU Smart Window Air Conditioner and for highlighting how quietly it operates! Should you need support, we're available on social media. Feel free to contact us on Facebook or Twitter at the handle @LGUSSupport. ^Chris
Written by a customer while visiting lg.com