Customer reviews from lg.com
LG - OLED55C5PUA 55" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.8
(695 Reviews)
Rating breakdown 695 reviews
5 Stars
619
4 Stars
55
3 Stars
8
2 Stars
2
1 Star
11
Customer Reviews for LG - OLED55C5PUA 55" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
2
LG OLED65C5AUA
on May 10, 2026
Posted by: abc12344444444
Thumb wheel on the remote control failed two times in six months. Both replacement remote controls took 7-10 days, no remote no TV. I would not buy this LG OLED65C5AUA again.
Response from lg.comBy LG, May 11, 2026
Hi. Thank you for sharing your experience with your LG OLED65C5AUA TV. We understand how important it is for the remote to perform reliably, and we appreciate you pointing out the repeated thumb‑wheel issue. We want to make sure your LG OLED TV is working the way you expect, and your feedback about the replacement wait time is helpful for us to review. To allow us to properly investigate the details of your specific product model and to see how we can assist with your remote control issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on your LG TV Remote: https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT ^James
Written by a customer while visiting lg.com
Customer Rating
1
Audio is terriblr
on May 10, 2026
Posted by: 3PuttBob
from San Diego, CA
[This review was collected as part of a promotion.] Audio is not good! Optical Input Cable little door broke off and now the cable won’t stay locked in. Sound has breaks during music and videos. Very disappointed.
Response from lg.comBy LG, May 11, 2026
Hi. Thank you for sharing what’s happening with your LG TV. We understand how important consistent audio and a secure optical connection are, and we appreciate you pointing out the issue with the optical port door and the sound breaks you’re hearing during music and videos. We want to help you get the best performance from your unit. To allow us to properly investigate the details of your specific product model and to see how we can assist with your audio and optical input issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on optical audio troubleshooting: https://www.lg.com/us/support/help-library/lg-tv-audio-problems--1388777718317OLT ^James
Written by a customer while visiting lg.com
Customer Rating
5
Wonderful TV
on May 4, 2026
Posted by: HJS74
from Nt. Shasta CA
Televsion has great colors. Resolution is crisp. Easy on the eyes tocwatch.
Response from lg.comBy LG, May 5, 2026
Hello, Harvey! What an awesome 5‑star shoutout! We’re thrilled to hear how the LG television is delivering those vibrant colors and crisp resolution that make every viewing session feel easy on the eyes. It’s great knowing it’s bringing such a smooth and enjoyable experience to your space! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great Picture
on April 28, 2026
Posted by: MCFRED
from Seminole , Florida
[This review was collected as part of a promotion.] I really love my new LG OLED, Im 85 years old and not a High Tech Person. I think I need help with a few set up issues but don't know who to call. I have a total of 7 LG Products and am happy with all of them.
Response from lg.comBy LG, April 30, 2026
Hello! We’re lighting up hearing how much you’re enjoying your LG OLED. That’s a fantastic TV, and it’s wonderful knowing it’s bringing you a great viewing experience. Having seven LG products in your home is truly amazing — we appreciate your trust in us more than you know! If you ever need a hand with setup, we’ve got your back. Our team can walk you through anything you need at a pace that feels comfortable. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.
Written by a customer while visiting lg.com
Customer Rating
5
The actually
on April 27, 2026
Posted by: YonairiD
[This review was collected as part of a promotion.] I like this TV because the brand is so good ‘ and the picture is hd ‘ I will recommend to everyone this tv ‘ I like so much ‘ I look very beautiful and they like at cinema
Response from lg.comBy LG, April 30, 2026
Hi, Yonairi! We’re thrilled to hear how much you’re enjoying your LG TV. It’s wonderful knowing the HD picture, beautiful design, and cinema‑like experience are all hitting the mark for you. Your recommendation means a lot, and it’s great hearing the brand continues to impress you! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com Thanks for choosing LG! #LifesGood ^James.
Written by a customer while visiting lg.com
Customer Rating
4
Great TV, but remote lacks a mute button
on April 25, 2026
Posted by: dac67
I purchased this TV and the LG S90TR soundbar. This was a significant upgrade for me and playing the YouTube LG Demo videos look and sound as good as they do in the store. The only reason I didn't give it a 5 star rating is the magic remote does not have a mute button. To mute the sound, you have to hold the volume down for several steps and then it mutes. If you have the volume set where you want it, and want to mute without changing the volume to answer a phone call, you can't. This also makes it impossible to go from a high volume to a low volume quickly without unintentionally muting the TV several times while lowering the volume. This is a major annoyance to me. Future remotes need to have a mute button on the remote. This could be solved by allowing an existing button to be reassigned as a mute button with a firmware update. Otherwise this a great TV.
Response from lg.comBy LG, May 7, 2026
Hello! We appreciate you sharing this thoughtful review of your LG TV and LG S90TR soundbar. It’s great hearing how much you’re enjoying the upgrade and that the picture and sound quality truly deliver that store‑level experience at home. Your feedback about the magic remote and the ability to mute more quickly is truly helpful and will be shared with the team. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Love this TV!
on April 21, 2026
Posted by: Kimmy0426
from Parkland,FL
Excellent Display! The best TV by far we have ever owned. We love it!
Response from lg.comBy LG, April 30, 2026
Hello, Kimmy! We appreciate your fantastic review of your LG TV! It’s wonderful to hear that the display has exceeded your expectations and that it’s the best TV you’ve owned so far. Knowing you love it means a lot, and we’re thrilled it’s delivering the experience you hoped for! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Love our LG TV
on April 3, 2026
Posted by: LWechterPA
We purchased our 65" LG a few months ago and are blown away by the explosion of colors on every channel. Want to see something amazing go to YouTube and look at the OLEG channel to really appreciate your purchase. Highly recommend this TV. Would buy it again.
Response from lg.comBy LG, April 5, 2026
Hello! We’re excited to hear how much you’re enjoying your LG 65" TV. That explosion of color you’re seeing is exactly what LG OLED is designed to deliver, and checking out vibrant content like the OLEG channel on YouTube is a fantastic way to really appreciate what the display can do. It’s great knowing you’d happily buy it again—recommendations like yours mean a lot!
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood
^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood
^James
Written by a customer while visiting lg.com