Customer reviews from lg.com
LG - OLED55C5PUA 55" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.3
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
57
4 Stars
13
3 Stars
7
2 Stars
2
1 Star
7
Customer Reviews for LG - OLED55C5PUA 55" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
1
Paper weight
on October 18, 2026
Posted by: itsCereal
Broke 2 weeks after I got it. Requires 7 to 10 business days to fix plus appointment. Couple weeks later it gets fixed. A week later it breaks again, requiring another 7 to 10 business days to fix.
Idk? I’ve had the tv for about 3 months and only used it for a few weeks. I’m still waiting for second repair. Two screens went out back to back and now I’m on my third.
Response from lg.comBy LG, October 20, 2026
Hello. Thank you for sharing your experience regarding your LG OLED42C5PUA TV. We appreciate your patience throughout your service requests, and we want to help ensure your display operates at its absolute best. We are committed to supporting you with reliable warranty solutions and expediting your repair coordination. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Wont stay fixed
on October 8, 2026
Posted by: Eric_not_already_in_use
Purchased the tv (42 inch) around 8/01 and around 9/14 it breaks. They Need 7 to 10 business days for the part plus appointment. It finally gets fixed on 10/2.
It is now one week later on 10/8 and it breaks again and again needs 7 to 10 business days for part plus appointment which I’m guessing is going to take another half month total to fix.
Am I enjoying my tv? It’s been broken most of the time. Am I confident it’s going to be fixed? I’m on my third screen and I’ve only had it for a couple months. Would I recommend? Not really. This is my first LG. I never had issues with my cheap non LG tv, that thing lasted a decade.
Response from lg.comBy LG, October 14, 2026
Hi, Eric. Thank you for taking the time to share your review regarding your LG OLED42C5PUA TV. We acknowledge your feedback concerning the recent service history and downtime, placing strong emphasis on your experience to ensure your home entertainment system performs with the exceptional reliability you deserve. We are fully committed to earning back your confidence and providing a lasting solution for your display. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great Viewing
on October 4, 2026
Posted by: SCUBAPIC
from North Florida
Excellent clarity and color saturation. The picture really pops.
Response from lg.comBy LG, October 8, 2026
Hello! Thank you for showing some love to your LG OLED TV. We are beyond pumped to hear that the stunning clarity and vibrant colors are making your favorite visuals truly pop off the screen! For any future assistance, feel free to reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Not another cent from me LG
on September 30, 2026
Posted by: Happy c5 customer
Will never buy another LG product.
Let me count the ways ….
Known issues are never fixed.
1.) blank screens frequently requiring unplugging and counting to 60.
2.) Ethernet doesn’t work reliably .
Search either of these on google. . Common problem without actual answers in the updates.
3.) I know I didn’t contact support .. but seriously they’re known issues that they haven’t fixed yet. So what would support offer ? As well why should support need to be involved to turn on the device and begin using .
It seriously should be ZERO hassle outside of pressing the power button .
Let me count the ways ….
Known issues are never fixed.
1.) blank screens frequently requiring unplugging and counting to 60.
2.) Ethernet doesn’t work reliably .
Search either of these on google. . Common problem without actual answers in the updates.
3.) I know I didn’t contact support .. but seriously they’re known issues that they haven’t fixed yet. So what would support offer ? As well why should support need to be involved to turn on the device and begin using .
It seriously should be ZERO hassle outside of pressing the power button .
Response from lg.comBy LG, October 5, 2026
Hello. Thank you for taking the time to share your feedback regarding your LG OLED65C5PUA OLED TV. We hear your thoughts regarding the functionality of your TV, and we want to ensure you have a seamless viewing experience every time you power on your display. For display performance, you can review troubleshooting steps for screen restoration at https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-an-lg-tv-with-no-picture-and-no-sound--20154765216944?srsltid=AU7gw4XHFV05AVbqwl-q16ipUTwhcwMzztmrWKw-fDLhAgrdwW3KFJtf. To help stabilize network connectivity, try restarting your home router and checking for any available TV software updates, or visit our internet troubleshooting guide at https://www.lg.com/us/support/help-library/lg-tv-how-to-fix-internet-connection-issues--20155140875834?srsltid=AU7gw4VQ8NjTGCuZXbict2zV7lstKS0hMQ577BtZt4B0XVPAFBrDzBSS. We value your perspective on reaching out to customer care, and we remain dedicated to providing hassle-free support for your setup. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with you unit. ^James
Written by a customer while visiting lg.com
Customer Rating
2
Color issues
on September 29, 2026
Posted by: Bigpoppy513
from Cincinnati Ohio
Keep having issues with the color I am on my 3rd service call in less than a year and it is still not fixed
Response from lg.comBy LG, September 29, 2026
Hi. Thank you for taking the time to share your review regarding your LG OLED65C5PUA TV. We appreciate your feedback about the picture color issue you are experiencing and value the opportunity to help make things right. As a quick troubleshooting step, you can adjust the Color and Tint settings in the Picture menu or reset the picture settings to default, and you can find additional guidance at https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-abnormal-picture-color-screen-displayed-in-blue-or-red--20154860114156?srsltid=AU7gw4Up6Xa6k8o2zcdaIOXOaB7U1HsOwOaDpxMIourInB88sKQYRlR2 We recognize how important a seamless repair experience is, and we are fully dedicated to supporting you through every step of getting your TV properly restored to optimal performance. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
3
Forced Adds, Forced data collecting and more
on September 22, 2026
Posted by: RoboCock
from New York
The TV itself is great, however after owning this for almost 1 year these are the things that drive me nuts.
1) The Remote is very dumb poorly engineered or thought out. Everytime i click (Enter or OK) on something it moves the cursor moves all over the entire screen.
2) The most recent update today's date is 9/20/2026 now put adds up on the tv and disrupts watching tv. I cant opt out of the adds. These adds are forced by this company LG. This was my first LG & will definitely be my LG. Between all the adds on everything like youtube or FB etc, we now have browser adds. When I start up the tv, when i start up PS5, Cable box Computer (I use the tv for a computer monitor also) there are forced adds.
3) After the latest update, the HDMI ports stopped saving the ports. For example PS5 or computer etc. I have to designate the input every single time i wanna use it. It doesnt remember the ports anymore, have you ever had to edit the input? What a backwards pain in the rear. It must be a joke who ever designed this set up and controller.
These 3 things are serious for me, "adds" i cant stand, im sure like most people and the button on the center of the controller the "Enter or OK button" it completely out of control. Do people actually test these things before making them? And whats up with LG forcing us into tracking all the movement you do on the TV? Why should I be forced to agree to these terms or I cant use the TV that I purchased? Pervert weirdos
On the better side of things with the Television it has amazing color and the refresh rate is great for gaming and movies.
Response from lg.comBy LG, September 22, 2026
Hi. Thank you for taking the time to share your feedback regarding your LG OLED55C5PUA TV. We appreciate your review and value your thoughts on the home screen settings and remote pointer responsiveness. To make navigating with your remote easier, you can adjust or reduce the Magic Remote pointer speed directly within your TV accessibility settings, as shown at https://www.lg.com/us/support/help-library/lg-oled-tv-general-remote-control-troubleshooting-guide--20154713264827?srsltid=AfmBOopBz5G9oYLy-gwyHz8iazHi00PAhRYKJVntcwv71YJmOX5tQrz6. Additionally, you can manage screen promotional content by turning off Home Promotion and Live Plus features in your Home Settings menu, with further details at https://www.lg.com/us/support/help-library/lg-tv-advertising-messages-or-images-appear-when-im-watching-tv--20154629490906?srsltid=AU7gw4X0JYykL1i2djcslEjEX_SDvnvrWEwWAToyerLjOcvuUobKn8Zn. We want to ensure you have a comfortable viewing experience with your display, so please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
1
Stopped working, menu is cluttered mess
on August 30, 2026
Posted by: FrustratedPA23
After 6 weeks, the unit had massive dead lines. Only lasted 6 weeks. The menu is extremely cluttered and confusing. Switching inputs takes too many clicks and the bulk of the main menu is ads. Does not feel or work like a premium tv.
Response from lg.comBy LG, September 4, 2026
Hi. Thank you for taking the time to share your review regarding your LG OLED65C5PUA TV. We appreciate your feedback about the display quality and interface experience, and we are dedicated to helping you get the performance you expect from your television. As a brief troubleshooting step for display issues, try performing a power cycle by unplugging the power cord from the wall outlet for 60 seconds, holding the power button on the TV for 5 seconds while unplugged, and then plugging it back in. You can also reference helpful display guidelines at https://www.lg.com/us/support/help-library/how-to-fix-lines-or-dots-on-your-lg-tv-screen--20155377712544?srsltid=AfmBOooYHCIAB_cqORqRHS5VxStNIZsaBaXCSTaJW_4N3giJpGTkNEqN. We want to ensure your home entertainment experience is smooth and reliable moving forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
5
OLED65 EvO is Great Television
on August 26, 2026
Posted by: Blkbeard74
from Winston-Salem, BC
Brilliant colors in picture screen. Great contrasts with blacks being truly black. Pixel uniformity across the screen. Sound system does not need sound bar. Brightness makes picture pop. Extremely pleased with television. Easy setup to use.
Response from lg.comBy ^Rich, LG Digital Care Team, September 10, 2026
Hello there! Thanks for sharing your note. Always great hearing your OLED is giving you those brilliant colors, true blacks and crisp uniformity that make every scene pop right from the start. If you ever need anything later on, @LGUSSupport is always available.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com