Customer reviews from lg.com
LG - OLED55C5PUA 55" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.8
(695 Reviews)
Rating breakdown 695 reviews
5 Stars
619
4 Stars
55
3 Stars
8
2 Stars
2
1 Star
11
Customer Reviews for LG - OLED55C5PUA 55" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
5
Love it!
on June 17, 2026
Posted by: Michelle526
from Annapolis, MD
I absolutely love this TV. The picture is beautiful - the color is true, the brightness is perfect (even in my very bright room during the day), and you can see the picture from any angle. The sound is great as well. We will probably invest in a system at some point, but for now, the sound is perfect (and I like that I can adjust it for the application I am using, eg, when I want to listen to Spotify).
Response from lg.comBy LG, June 22, 2026
Hi, Michelle! We appreciate you sharing your rating and feedback for your LG TV. It is wonderful to know our crisp display is successfully conquering daytime lighting and that the adaptive audio features are hitting the high notes for your music sessions. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James
Written by a customer while visiting lg.com
Customer Rating
4
Be able to silence The TV on-off sound
on June 7, 2026
Posted by: Dale Till
[This review was collected as part of a promotion.] Overall, I’m quite happy with the product… However, I was somewhat disappointed when the TV arrived that it was geared on the side of streaming rather than for cable service. The instructions need to be improved for the conversion from streaming to cable. One of the things that impressed me was use my DVR with the new TV that has capability of playing back at more than two times normal speed. My old TV would display choppy video at that fast speed whereas the new TV (a faster processor?) was able to handle this two times playback much smoother and clearer which was a pleasant surprise that I didn’t know about this asset until I got the TV installed at home.
Response from lg.comBy ^Rich, LG Digital Care Team, June 11, 2026
Hi there Dale! Thanks for sharing your thoughts. Glad to hear the performance perks like smoother DVR playback were a pleasant surprise. We’ll make sure your notes about setup clarity and sound options get passed along to our product team. If you need anything else, @LGUSSupport is always here to help. #LifesGood ❤️
-Rich
-Rich
Written by a customer while visiting lg.com
Customer Rating
5
easy and beautiful picture
on June 1, 2026
Posted by: ChipperD
[This review was collected as part of a promotion.] easy setup. beautiful picture . We are really enjoying the TV so far
Response from lg.comBy ^Rich, LG Digital Care Team, June 3, 2026
Hi there, Chipper! Thanks for the awesome review. Glad to hear the setup was smooth and that the picture is hitting the mark. If you ever need a hand down the road, @LGUSSupport is always here to help.
#LifesGood ❤️
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
3
Buffering
on May 24, 2026
Posted by: Youtube tv
Very pleased with this tv overall, but very irritated by the excessive buffering after a few hours of streaming. I have to unplug the tv for 1-2 hours to let it reset.
Response from lg.comBy LG, May 26, 2026
Hello. We appreciate you sharing your experience with your LG OLED55C5PUA TV, and we want you to feel confident that we’re here to support you. It’s great to hear you’re enjoying the overall performance. Power‑cycling can help temporarily, but reviewing your network connection, checking for app updates, and ensuring the TV’s software is current can help keep streaming smooth for longer periods. Our guide walks through steps that can improve playback stability and reduce lag: https://www.lg.com/us/support/help-library/tv-video-lag--20150774974899
If you’d like us to take a closer look at your setup or explore next steps together, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
If you’d like us to take a closer look at your setup or explore next steps together, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great TV, look forward to using it for a long time
on May 24, 2026
Posted by: Eldon1971
from goodlettsville TN
Seems to be an overall great tv. I haven't had all that much time with it yet but I have identified two items. #1 The sound cuts out for certain commercials when connected to the Xfinity 4k box. The opinion seems to be a "handshake" issue between the devices. I saw the last update had something about the handshake in it so it could be fixed now. Will have to make sure the update is installed and test it out. Other Item is a nice to have item. The home screen with all the apps is in my opinion way to bright. Is there a way to dim it down? I only noticed it because it left a ghost image on the screen the last time I used it. I ran the mouse around the screen and it seemed to clear in its trail. Switched back to video and it seemed fine. Maybe it was just burned into my eyes since it was so bright? I have the sets brightness for normal viewing set to about 70-75 % so that's the level I am used to.
Response from lg.comBy LG, May 26, 2026
Hello, Eldon! We’re glad to hear your LG TV is already impressing you with its overall performance. Your notes about the sound cutting out with certain commercials and the brightness of the home screen are truly appreciated—insight like this helps highlight what you’re experiencing in real‑world use. It’s great that you’re planning to check for the latest update, and your observation about the home screen brightness is helpful feedback as well!
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
Bright and colorful screen
on May 18, 2026
Posted by: Rhine
[This review was collected as part of a promotion.] Excellent screen contast and color. The remote control is tricky to learn how to use. I suggest getting an expert (your grandson?) to show you how to use it. Written explanations did not work for me. I am greadually learning how. Also the smartphone controller is helpful but only after your grandson shows you how to use it as well. This is actually a computer with TV attached. But just about all TV's to day are like that. I did chose the LG because it has superior lifetime and will last longer. Cheaper TV's might look almost as good but evental failure modes might force you to buy another. The so-called help connection takes you to an outsice provider asking you for your credit card number. In the long run you are better off just buying the instalation service from the store if it includes setting up and teaching you how to use it.
Response from lg.comBy LG, May 19, 2026
Hello, Rhine! Really appreciate you sharing this! — sounds like your LG TV is delivering the kind of picture quality that keeps you hooked, even if the remote is putting you through a bit of “tech training.” We’ll make sure your note about the tricky controls and that unhelpful support link gets passed along to our product team. If you ever need anything down the road, you can always reach out to @LGUSSupport.^James
Written by a customer while visiting lg.com
Customer Rating
5
New LG 42 Inch C5
on May 15, 2026
Posted by: EBJC
[This review was collected as part of a promotion.] Extremely satisfied with the picture quality of the C5. The 4K upscaling of our Blu-Ray collection is exceptional. Size was a limitation and the newer 2026 model did not offer much of an upgrade over the 2025 model. An additional positive is I have been able to take advantage of the Auracast feature for consumers who are hard of hearing and have compatible hearing aids. I'm also excited about the future WebOS updates that come with this purchase. The only minor negative is there are no inputs for legacy AV components. Fortunately, my old VCR/DVD combo has an HDMI output. Very happy to add a second LG OLED TV to my home.
Response from lg.comBy ^Rich, LG Digital Care Team, May 15, 2026
Hello there! Thanks for the five stars. Sounds like your C5 is delivering the kind of picture quality that makes movie nights feel brand new. We’ll share your note about legacy inputs with our product team. If you ever need anything down the road, @LGUSSupport is always here to help.
#LifesGood ❤️
‑LG Digital Care Team ^Rich
#LifesGood ❤️
‑LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
3
on May 12, 2026
Posted by: Anonymous
from McHenry, il
We are unable to control the volume. It’s a lot louder on different channels and we have to turn it up to 90 to hear some channels. We would like some instructions o; how to work the tv
Response from lg.comBy LG, May 18, 2026
Hi, Charles. Thanks for letting us know what’s happening with your LG TV. We appreciate the details about the volume levels changing between channels and how high you need to raise it just to hear certain programs. We want to take a closer look at your specific LG model so we can determine the best way to assist and review the options available for your situation. To allow us to properly investigate the details of your specific product model and to see how we can assist with your sound‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-volume-fluctuations--20154720349404 ^James
Written by a customer while visiting lg.com