Customer reviews from lg.com
LG - OLED55C5PUA 55" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.3
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
57
4 Stars
13
3 Stars
7
2 Stars
2
1 Star
7
Customer Reviews for LG - OLED55C5PUA 55" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
4
Good but NOT great.
on August 17, 2026
Posted by: llahmot
I've been loving it but today I was watching a tv show that had a dark room and the blacks were pixilated into large squares of different brightnesses of black. NOT GOOD. I had a LOPT of trouble getting my system setup (C5, Yamaha v385 and Firestick) TV was causing a loop that everything was shut off, but then it would come right back on. Only solution was to plug firestick into TV instead of receiver. Of course no one wanted to admit fault, but even LG tech had so solution. Also, why can't there be ONE OPT OUT of anything not necessary to the operation of the TV??
Response from lg.comBy ^Rich, LG Digital Care Team, August 20, 2026
Hello there, llahmot! Thanks for the detailed review. Always great hearing your TV is delivering strong performance overall, and we appreciate you pointing out the parts that didn’t feel quite right. We’ll share your notes on dark scenes, setup behavior and opt‑out options with our product team. If you ever want help dialing things in, @LGUSSupport is here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5
Great picture quality
on August 2, 2026
Posted by: MRWW
from Charlottesville,Va
I'm very pleased with this OLED TV as the picture quality is awesome. The TV looks nice and sits nicely on a TV stand provided with this model. Everyone is enjoying the awesomeness of this TV.
Response from lg.comBy LG, August 5, 2026
Hello! It's wonderful to hear that your LG OLED65C5PUA is bringing so much excitement to your home with its breathtaking picture quality and stylish stand setup. We are delighted to know that everyone is enjoying the impressive viewing experience it delivers. If you ever need any assistance in the future, please feel free to reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful TV with great soundbar
on July 30, 2026
Posted by: Bocco
from Hillsboro, MO
This is by far the best TV we've ever owned. Beautiful vibrant colors. Paired it with LG S90TR soundbar and combined its nearly like being in a theatre. The TV controls are straight forward and intuitive.
Response from lg.comBy ^Rich, LG Digital Care Team, July 31, 2026
Hi there, Bocco! Thanks for the review. Love hearing your TV and soundbar are giving you that theater‑like experience at home. If you ever need help with anything down the road, @LGUSSupport is always here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
1
Bad experience
on July 24, 2026
Posted by: Defective on arrival
It was a terrible experience. The unit was defective.
I spent over an hour online with an LG Robo agent with a conclusion that the unit needed to be repaired and they would send a repair agent, but he never showed up and we had a terrible time returning the unit.
Needless to say I bought a new TV. It was not an LG.
I spent over an hour online with an LG Robo agent with a conclusion that the unit needed to be repaired and they would send a repair agent, but he never showed up and we had a terrible time returning the unit.
Needless to say I bought a new TV. It was not an LG.
Response from lg.comBy LG, July 28, 2026
Hello. We appreciate you sharing your review about your LG OLED55C5PUA TV. We recognize your experience with the functional condition of your unit and the service scheduling process, and we aim to deliver high-quality electronics alongside smooth customer support. We want to help ensure your home entertainment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Amazing tv
on July 23, 2026
Posted by: King Fran
Great tv highly recommend. My first LG oled tv and this tv made me an LG fan 4life.
Response from lg.comBy ^Rich, LG Digital Care Team, July 25, 2026
Hey there, King! Thanks for the awesome shoutout. Always great hearing your first OLED turned you into an LG fan for life. If you ever need help with anything, @LGUSSupport is here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5
Crisp picture
on July 11, 2026
Posted by: DBPKSK
from Rockton, IL
Television picture is very brilliant! It has made great advances over the last 2 years. Very vibrant, with fantastic contrast highly recommend. Can pause the screen without burn-in . Its a perfect uniform screen and shows no variations, blotches, or dark patches. Watching action shows or sports the responsiveness is incredible.
Response from lg.comBy LG, July 12, 2026
Hi, Kevin! It is incredible to hear how much the brilliant, vibrant picture and seamless action response are elevating your entertainment. We are thrilled that the advanced contrast and uniform screen are delivering perfection with every view. For any future assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Outstanding Picture Quality, No backlit remote
on July 10, 2026
Posted by: Anonymous
from Easton, PA
The LG OLED65C5PUA delivers an outstanding picture with deep blacks, vibrant colors, excellent contrast, and impressive brightness. The interface is responsive, and the overall viewing experience is excellent for movies, and television. My only disappointment—especially at this premium price point—is that LG still doesn’t include a backlit remote. A backlit remote would make nighttime viewing much more convenient and feels like a feature that should be standard on a flagship OLED. Aside from that, this is an excellent television that I would recommend.
Response from lg.comBy LG, July 14, 2026
Hi, Rob! We are absolutely thrilled to hear how much you are enjoying the breathtaking picture quality, vibrant contrast, and responsive performance on your stunning new LG OLED65C5PUA TV! It is wonderful knowing it has elevated your movie and television nights so beautifully. We hear you loud and clear regarding the desire for a backlit remote to make those cozy nighttime viewing sessions even better, and we will definitely share this valuable feedback with our product development team for future innovations. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Outstanding Feature-Rich Television!!
on July 8, 2026
Posted by: astar49
Crisp, clear, bright picture across entire screen. I enjoy the large selection of apps available. WebOS is feature-rich and easy to use. I’m still exploring all the available options. LG Gallery displays works of art that can be left on to look like a painting on the wall. Very impressive. The high definition 4K picture quality is amazing!
Response from lg.comBy ^Rich, LG Digital Care Team, July 11, 2026
Hello there, Astar! Thanks for sharing your thoughts. Great to hear your TV is delivering that bright, detailed picture and all the smart features you’re enjoying. If you ever need help in the future, @LGUSSupport is always here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com