Customer reviews from lg.com
LG - Refurbished Excellent - 8,000 BTU Dual Inverter Smart Window Air Conditioner - White
Average customer rating
4.5
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
33
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
3
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - Refurbished Excellent - 8,000 BTU Dual Inverter Smart Window Air Conditioner - White
Posted by: Ree B
Verified Purchase:Yes
I bought this window unit in mid-August in the middle off the hottest summer south Louisiana has ever experienced My 5 ton central unit (thermostat set on 78) was running almost non-stop trying to keep the house cool After this unit was installed in the den (400 sf), the central unit began cutting on and off, and cooling the house to the selected temperature setting. This change in its operation was reflected in a decreased electric bill within a month of installation off the window unit It is also super quiet. Does not interfere with the TV sound, and would be an ideal unit for a bedroom because of the quietness of the unit. The comfort factor cannot be measured in $$ savings, but it is totally worth the initial cost, IMO
Written by a customer while visiting lg.com
Posted by: Silk4me
from Forest Hills, NY
Verified Purchase:Yes
Purchased this unit after a lot of research. It runs much quieter than our last a/c. As it’s in our bedroom window, this is great!
Pros: ease of use, Features/Settings, Performance
Written by a customer while visiting lg.com
Customer Rating
4
What's the point of reviews ? LG removes the cons
on October 2, 2024
Posted by: Matt78st
from Portland, or
[This review was collected as part of a promotion.] Great air conditioner except for rattling sound after 2 months that I can't figure out,
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Very quiet love it
on June 27, 2025
Posted by: TCary
from Brooklyn NY
Very quiet, I liked it so much I could not wait to buy another for my living room. Also is very good on energy. The only complaint is that the dark control panel makes it hard to see the settings, so mainly I use the remote or the app.
Pros: Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG Digital Care Team, June 30, 2025
Thank you for sharing your experience, we’re delighted to read how much you’re enjoying the quiet, and energy efficiency operation. Let us know if you’ve ever got questions! ^Jose
Written by a customer while visiting lg.com
Posted by: LG8022ivsm
Verified Purchase:Yes
I bought this a month ago and regret the purchase. It is a very difficult and daunting prospect to install in a double hung vinyl window with vinyl siding on the exterior of house due to the unit's extensive depth and weight. Installation had to be aborted once it was determined it would damage the window frame, etc. Extremely disappointed and discouraged due to limitations of this product installation into vinyl windows without doing damage to infrastructure of home.
Value
1
Response from lg.comBy Kaiser Cortez, LG US Social Media, July 25, 2023
We apologize for the inconvenience you've faced with the installation of your purchase. We understand your frustration and disappointment with the difficulties encountered during the process.
To address this matter and find a suitable solution, please send us a private message via Facebook or Twitter with a handle @LGUSSupport, along with your contact details and the product information. Our team will investigate the issue and assist you promptly.
Your feedback is essential to us, and we want to make things right. We're committed to providing the support you need and ensuring your satisfaction.
Thank you for bringing this to our attention, and we'll do our best to address the installation challenges and improve your experience with our products. We appreciate your patience and hope to regain your trust in LG. —Kai
To address this matter and find a suitable solution, please send us a private message via Facebook or Twitter with a handle @LGUSSupport, along with your contact details and the product information. Our team will investigate the issue and assist you promptly.
Your feedback is essential to us, and we want to make things right. We're committed to providing the support you need and ensuring your satisfaction.
Thank you for bringing this to our attention, and we'll do our best to address the installation challenges and improve your experience with our products. We appreciate your patience and hope to regain your trust in LG. —Kai
Written by a customer while visiting lg.com
Customer Rating
1
Poor Quality Control
on August 2, 2024
Posted by: Az John
from AZ Territory
[This review was collected as part of a promotion.] The box did not include the screws or brackets needed to install the unit. A call to LG reported that those parts would be sent within 7-10 days which was not acceptable. We returned the unit and when the missing parts were received, we also took them back to the store to complete the package.
Response from lg.comBy LG, August 5, 2024
Hi, John. Thank you for reaching out to us and sharing your feedback on your LG Air Conditioner (LW8022IVSM) model. We understand your concern about receiving an incomplete package and the disappointment of returning the unit and parts. We are committed to ensuring that our products are delivered with all the necessary components to provide a seamless experience. To ensure this issue is addressed and improve our service, please get in touch with us on social media @LGUSSupport. We’ll review your case and work to prevent similar problems in the future and provide support if needed for any further concerns.
Thank you for bringing this to our attention, and we appreciate your patience and feedback. ^Juvy
Thank you for bringing this to our attention, and we appreciate your patience and feedback. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
3
The Clean Filter light won't turn off
on July 3, 2024
Posted by: DisplayName1
The "Clean Filter" light went on about three weeks after I started using my AC. I vaccumed the filter and put it back in, but the light won't go away, and there's no Reset button like my old AC had.
Response from lg.comBy LG, July 5, 2024
Hi, there. Thank you for taking the time to review the LG Air Conditioner (LW8022IVSM) model. We understand how disappointing it can be when a feature does not function as expected, especially when it comes to maintaining the cleanliness and efficiency of your air conditioner. In the meantime, to fix this, reset the filter light and clean the filter light. If you need further assistance, you can reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Posted by: Grammy and Grumpy
from Lake Havasu City, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] We got this at the beginning of this month. And thank goodness, temperatures to the 1 teens and this ac has kept the trailer at 80 degrees and less. Thank you LG for such a wonderful product!!!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com