Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
1
Dies in 4.5 hours not 20!
on February 28, 2022
Posted by: Speakerfanatic
from Usa
I bought it brand new a couple days ago and work in a warehouse so I blast it to the max. I work 10 hour shifts and ik i read blasting it full volume it'll die 50% faster so its supposed to last at least 10 hours. Well shortly after my lunch it died. Pathetic. Don't say it lasts 20 hours and it only lasted 4.5 hours. Pretty ticked off and returning it. Waste of money
By Customer Support, March 1, 2022
When the EVEREST ELITE 100 is fully charged, it can last up to 20 hours which varies by volume level and audio content. The extended playing of audio at a maximum volume level will drain the battery faster due to higher power consumption. If you have any other questions or concerns about our product, please submit a request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to assist you.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, March 1, 2022
When the JBL Charge 5 is fully charged, it can last up to 20 hours which varies by volume level and audio content. The extended playing of audio at a maximum volume level will drain the battery faster due to higher power consumption. If you have any other questions or concerns about our product, please submit a request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
Needs Major Function Improvement For Stereo Mode!!
on April 23, 2021
Posted by: Ryan B
from Burbank
I got two Charge 5's to work in stereo mode. However, they provide no way to set stereo mode from the units unless you use the JBL Portable app. Whats more, the units do not save this mode once you power them off like the app says. So you have to go into the app everytime you power them on to put them in stereo mode. Not to mention some phones will simply time out their connections because it takes so long to connect to the device to set them up. So stereo isn't possible if your phone cant handle it (tried on phones with android 8 to 11). I've had the Sony XB30s for 4 years, and they remember their stereo state once connected, unfortunately they have tons of connectivity reset issues and were terrible to work with. The only deal breaker for me on these units is lack of access to stereo mode. I am hoping a firmware update can resolve the issue of it remembering to stay in stereo mode once it powers off. Otherwise, they are great portible speakers and the addition of the tweeters give them extra clarity in the stereo field mode, in single speaker mode, I dont really find the tweeter frequencies as useful. The bass is more on the balanced side as opposed to just excessively boosting 100hz to give the illusion of more sub tone and sounding muddy.
3 Stars for the other qualities, but please, if you are going to state something works, it better work. Please fix the stereo memory issues!
3 Stars for the other qualities, but please, if you are going to state something works, it better work. Please fix the stereo memory issues!
I would recommend this to a friend!
Response from jbl.comBy Leon at Customer Service, Customer Support, April 27, 2021
We're sorry to hear about what happened. We appreciate it for taking the time in providing us with this review. We'll make sure to submit this to the right department. Please try these steps if this can help fix the problem:
Stereo mode:
1. Turn on both speakers.
2. Allow both speaker to connect to your device via Bluetooth.
3. Start streaming content to that speaker.
4. Go into JBL Portable app.
5. Allow the app to detect the single speaker playing content.
6. Once detected, press the Connect/Partyboost button on both speakers.
7. Allow the app to identify both speakers.
8. You should now see the option for both Partymode and Stereo Mode.
9. Before switching to Stereo Mode, play > 5 seconds of audio in Partymode.
10. Now turn on stereo mode within app.
If you need more assistance, please contact us, we're here to help: https://support.jbl.com/us/en/#call
Stereo mode:
1. Turn on both speakers.
2. Allow both speaker to connect to your device via Bluetooth.
3. Start streaming content to that speaker.
4. Go into JBL Portable app.
5. Allow the app to detect the single speaker playing content.
6. Once detected, press the Connect/Partyboost button on both speakers.
7. Allow the app to identify both speakers.
8. You should now see the option for both Partymode and Stereo Mode.
9. Before switching to Stereo Mode, play > 5 seconds of audio in Partymode.
10. Now turn on stereo mode within app.
If you need more assistance, please contact us, we're here to help: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
5
Definitely Hefty
on December 1, 2023
Posted by: Anonymous
from Dunedin, Fl
I bought this because my charge 4 on/off button stopped working. I loved my charge 4. This one is a bit bigger and a bit heavier, but nowhere near the heftiness of the pulse 5. The sound is pretty good, but doesn’t seem to have the deep base sound like the 4 did. As for as loudness I’m not sure as I haven’t had a purpose yet to test that feature out, but summer we shall see. And the party boost feature while nice, the connection isn’t a solid smooth one it seems to by spotty and the speakers were less than 5 feet away with no interference. And I’m not liking that I can’t connect to my older jbl speakers.
Written by a customer while visiting jbl.com
Customer Rating
5
Durable for Outdoor use
on April 20, 2021
Posted by: 68eight
from Los Angeles, CA, United States
[This review was collected as part of a promotion.] I needed a new speaker for work but needed something durable.I was hesitant to get this because looked too sexy to take to industrial environment.I took a chance and glad i did.Not only is this a beauty its a beast.The build quality is top notch the rubber sides and grill make me feel confident it will hold its own out here.Battery life is great i currently work 12 hours due to being short handed during pandemic and it has about 25% battery at end of shift while playing at about 75% volume.The type C charging port charges it up real quick about 1 hour or so.I haven't got it wet but i have got it dirty.Overall im happy and recommed if looking for something rugged yet pretty.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
I really do love this speaker!
on July 14, 2021
Posted by: smartestelf
from Fort Worth, TX
I bought this about 2 weeks ago, and so far it has been quite impressive.
It feels heavy duty, while still being small enough to shove into a bag.
The mesh casing gives it an excellent grip for your hands, while still looking sleek and cool.
The sound quality is unmatched, which holds true for most JBL products.
The ability to charge your other devices using this speaker is an AWESOME plus!
It feels heavy duty, while still being small enough to shove into a bag.
The mesh casing gives it an excellent grip for your hands, while still looking sleek and cool.
The sound quality is unmatched, which holds true for most JBL products.
The ability to charge your other devices using this speaker is an AWESOME plus!
The only issue I have had, that was honestly a little annoying, is that only two weeks into owning this product, the tiny strips of rubber on the bottom that stabilize the speaker have started to peel off. I wouldn't consider myself too rough with my things, however, I have carried it with me almost everywhere I go.
Still a great speaker overall, aside from that one minor annoyance.
Still a great speaker overall, aside from that one minor annoyance.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Beyond amazing sound quality
on May 3, 2021
Posted by: Kellyizthebest
from Columbus Ohio
[This review was collected as part of a promotion.] The jbl charge 5 is the best speaker I have ever heard! The sound is crystal clear, you can actually hear every instruments or small noice in the background. I have never heard sound more clear on any device. I was listening to sports radio on my phone and the interview was muffled and I didn’t know what they were saying, I turned on my speaker I could understand every word it is completely incredible!! The volume is amazing I can hear my speaker in the basement and throughout the house even with it on the 2nd floor. You don’t even have to turn the volume all the way up and it is the loudest speaker ever. The battery life is amazing I love that I can listen to the speaker for days and never have to charge it. My daughters favorite feature is that she can charge her phone through the speaker. It’s so convenient I am always having to bring a portable charger everywhere I go but with this speaker it is built in and the portable charger stays home it’s outstanding. This speaker is water proof and dust proof which is a feature I greatly appreciate. I am in love with this speaker and everyone who has seen and heard my jbl charge 5 is impressed. I can’t say enough about how amazing the sound is, I have never heard music the way it sounds through this speaker. It feels like the artist and all the instruments are in the same room, if you close your eyes you wouldn’t know it was a speaker and not live in front of you, my sports radio broadcasters feel like they are sitting right in front of me talking to me that is how crystal clear the sound is. I was especially surprised how well older songs with less quality sound, I have never heard oldies sound so good! I always love jbl products and expect good quality but they even blew me away with this speaker it is above and beyond!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Bluetooth Record Player
on December 12, 2021
Posted by: Book
from Knoxville TN
I bought this to pair to my bluetooth record player. It did not pair. I was on the phone with JBL and also chatted with them. They could not get it to pair also. I took it back and got a UE Megaboom 3 and it paired right up. I received an email from JBL the day after saying this product only pairs to phones and computers, so beware.
By Customer Support, December 14, 2021
Thank you for bringing this to our attention. We are sorry to hear that our JBL Charge 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
Simply awesome!
on April 22, 2021
Posted by: Mikey Mike
from Charleston, SC
[This review was collected as part of a promotion.] The Charge 5 is simply amazing! Great full sound that will fill a backyard or room easily. Water and dust proof for the beach, and it charges anything with a usb hookup. This is hands down better than the Flip, and not too big like the Extreme to pack into a small bag for the beach or pool. The highs are just a tad bright from a neutral sound, but with an added tweeter this was expected. This is basically a baby Extreme 3. I’m very pleased with JBL once again for bringing amazing portable sound to a package that can’t be beat.
I would recommend this to a friend!
Written by a customer while visiting jbl.com