Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
5
Just want I wanted!
on April 30, 2026
Posted by: Edoug
This customer did not provide a text review.
Written by a customer while visiting jbl.com
Customer Rating
1
Battery life sucks!!
on March 3, 2022
Posted by: J28lee
from Cambridge, ontario
I bought the Charge 5 few days ago, fully charge it and use at work... battery only last 5 hours at 60% volume. Not 20 hours as advertise.
By Customer Support, March 4, 2022
Thanks for reaching out. Here are some things to try that often fix these issues. Try a different USB cable. Try a different USB charger, rated at least 2 amps. Try disconnecting the cable from your product and re-inserting it. Sand or dirt can get into the product’s charging port. Check the port. Clean if needed with compressed air or a toothpick. Try performing a factory reset on the unit. If you need further assistance. please contact Customer Service at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
4
Its Perfect....For what it is
on April 27, 2021
Posted by: Studmuffin
from Wisconsin, United States
[This review was collected as part of a promotion.] This is my 3rd charge. I had the series 1 and 3. Series 1 unfortunately was lost to water damage. That hasn't been an issue since the element proofing. Series 3 to my ex-wife. I am a electronic music producer and DJ and somewhat of an audiophile. And as far as range goes: I've tested the Charge 5 with multiple genres of music from classical to wub. And it has the range to deliver a near full sound. Don't get me wrong it is loud. Ultimately though being the size it is, it is lacking a bit in the low range and mid-low areas. What are we reviewing here though? A portable speaker that charges devices and has a battery that doesn't quit. Overall, JBL does it again with this gorgeous looking little beast and the only reason I did not give the charge 5 a perfect 5 of 5 rating is because I ask the impossible. Keep up the great work JBL
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible battery
on October 21, 2022
Posted by: Calleen
I will not recommend the charge 5 to anybody. If you work in a factory and you have it loud to hear it it doesn't last but maybe an hr if your lucky. Will never buy the charge 5 again. I'm so mad. Waste of money. You always have to have it plugged in at work.
By Customer Support, October 21, 2022
We're here to help with your JBL Charge 5. The playtime of this speaker should last up to 20 hours. It's not usual for the battery life to be short, especially if you just recently bought it. We recommend using a different Type-C cable and power adapter rated at 5V at least 3A to charge the unit. If you need more help, please contact our Customer Support so we could check and assist you with your warranty.
Written by a customer while visiting jbl.com
Customer Rating
5
Powerful speaker
on May 4, 2022
Posted by: ej2cold123
from MSP
This speaker has a lot too offer if your browsing around and your looking for a high quality speaker with great sound, go with this one I highly recommend if you love music like me, I promise you will not be disappointed for what your getting. Features, sound quality, bass, battery life, etc, everything is awesome.
Written by a customer while visiting jbl.com
Customer Rating
5
Best bang for your buck speaker
on December 8, 2022
Posted by: Drtydan
Have had almost all jbl speakers, flips charges clips boomboxes, have tons of ue speakers too. My all time favorite speaker is the charge 5! Sounds amazing and gets really loud
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent sound quality, Battery lasts forever
on April 24, 2021
Posted by: Pedro14169Yes
from Houston, TX, United States
[This review was collected as part of a promotion.] I took it to the beach sound quality was booming. It was Amazing while it played music I charged my phone. Battery lasted forever AMAZING SPEAKER!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Posted by: Sgjbl
from Kentucky
Verified Purchase:Yes
I would give it five stars but JBL needs at least to put an equalizer on the app.
I would recommend this to a friend!
Written by a customer while visiting jbl.com