Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
5
Bluetooth speaker JBL charge five
on September 6, 2025
Posted by: Tomb718
The JBL charge five speaker sounds great since it was on sale. It was a good deal. I’m very happy with it.
I use it out in the yard and the sound is very good
I use it out in the yard and the sound is very good
Written by a customer while visiting jbl.com
Customer Rating
5
Incredible sound and long battery life!
on November 5, 2025
Posted by: Brentcorbett63
This is the fifth JBL speaker I have purchased. One at work, one at home, my Authentics 200 for parties and a couple gifts. The best speaker I have ever owned!
Written by a customer while visiting jbl.com
Customer Rating
1
Good speaker bad company
on March 2, 2023
Posted by: Nolie
This review is less about the speaker, which so far for has worked quite well and does have some improvements from the charge 3 which is the only other jbl speaker I’ve owned. This review is about jbl deciding to adopt an apple business model without providing a good as unique or irreplaceable as an iphone. I put up with apple continually nickel and diming us as the iphone has changed many aspects of my life. My jbl speaker has not. The notes you’re pulling out of apples playbook; e.g. not providing a charging block, having severely diminished battery life after several years and the most recent which erodes the one true unique edge you once had over other speakers, not providing backwards compatibility in your switch from connect+ to partyboost. Truly a horrendous business move in my humble opinion as many other speaker brands now provide the ability to connect multiple speakers to play simultaneously, however they allow the user to do so across all older models. Making your own technology obsolete and thus competing with yourselves might provide some economic gain in the short term, but it crumbles the brand value you once had built in the minds of many. It’s a truly horrid trend that companies have picked up on, trying to make products that work just well enough to be relevant for several years before needing to be replaced. I enjoyed my first jbl speaker for several years and will enjoy the one I just purchased for the next several. After that, I’ll switch to a company who’s vision I can at least pretend to align with.
Written by a customer while visiting jbl.com
Customer Rating
1
Battery life isnt what they say
on June 25, 2021
Posted by: Robrisk387
from New Bremen, Ohio
I just bought my JBL charge 5 yesterday to use at work. I fully charged at home. Brought to work today. Didnt even make it 6 hours. Box said its supposed to last around 20 hours but i only got 5 1/2. Brand new.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, June 26, 2021
Thank you for bringing this to our attention. We'd like to work with you directly to troubleshoot the issue/s you're experiencing with our JBL Chgarge 5. Please contact customer service at. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
3
Nice upgrade.
on July 5, 2021
Posted by: Johnjr79
from Canton ohio
I went down the review line and read this reviews and nobody seems to mention the sound muffle if you are holding the charge 5 on the exclamation j side. The tweeter is producing most of the sound. I reviewed the charge 4 and the only gripe I had with that was to move the driver to the center instead of one side for balanced sound that way if you grab it from any end you still hear sound instead of blockage. It's the same with the charge 5 you have to watch how you hold or grab it to not block sound. Sound quality is amazing just wish they could of move the smaller jbl logo to the upper right or left side and put the single driver dead in the center. Just my humble opinion. Still great product more power better sound nice exterior design.
I would recommend this to a friend!
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, July 6, 2021
Thank you for your feedback. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team.
Written by a customer while visiting jbl.com
Customer Rating
5
Absolutely Incredible for the Size
on April 22, 2021
Posted by: golfcat
from Missoula, MT
[This review was collected as part of a promotion.] I am typically not a speaker consumer, but after using the Charge 5, I am finding so many ways to use it.
For years I have enjoyed JBL products - primarily headphones and earbuds. However, this device, along with its amazing quality, price point, and set of features, will make me a fan and purchaser of their small(er) speaker line of products.
The dimensions (8.5" wide x 3.5" high) were such that I figured it would be a fun speaker to have on the golf course with buddies. The sound was so deep, rich and loud that it didn't take long for the buddies to ask what this was. We listened to a variety of our catalogs - below were the big takeaways:
-Notorious B.I.G. - While the bass was powerful, the treble of the lyrics was not lost
-John Denver - Instrumentals came in clear, loud and crisp. Even at this price, I would have expected some "tinny" sound, but the music sounded like it was live at a concert.
The dimensions (8.5" wide x 3.5" high) were such that I figured it would be a fun speaker to have on the golf course with buddies. The sound was so deep, rich and loud that it didn't take long for the buddies to ask what this was. We listened to a variety of our catalogs - below were the big takeaways:
-Notorious B.I.G. - While the bass was powerful, the treble of the lyrics was not lost
-John Denver - Instrumentals came in clear, loud and crisp. Even at this price, I would have expected some "tinny" sound, but the music sounded like it was live at a concert.
Another added plus was the USB-C plug. Faster charging, and as more and more devices (at least from a Pixel phone user), tend to support it, it never hurts to have compatibility between devices for charging.
As I said, I'm usually not a big fan of these devices as I like to have music restricted to just my ears, but this has so many applications: shower/bathroom, sound bar, backyard bar-b-que, garage, etc. I would highly recommend this speaker, especially given the price point and the amazing sound.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent Sound
on September 22, 2021
Posted by: BobF18
from Kerrville TX
Liked it so much I bought a second to use in the party/stereo mode in my 40 x 40 workshop. Great tonal quality with the addition of the tweeter for classic rock and sixties/seventies music. Would highly recommend the JBL Portable app for firmware updates and entering the party or stereo mode.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Maybe not so great
on May 20, 2021
Posted by: TC88
from Columbus Ga
Was looking for a portable speaker to use while at work. Currently not impressed with the battery life. They state it can last up to 20 hours, but while at work I can only get 4 maybe 5. And that's with putting the phone near the speaker so that it's not trying to bounce a signal halfway across the room and around 3 corners. I'm going to fully charge it this weekend and see what battery life I get while at home. I'm hoping it's just the work environment and not the actual speaker battery. It is fully charged when I take it to work.
I would recommend this to a friend!
Response from jbl.comBy Kevin, Customer Service, May 20, 2021
Thank you for your feedback. This may vary depending on music content and battery aging after numerous charging and discharging cycles. Please try the troubleshooting steps on our support page article about "Battery and Charging". Our products warrant a period of 1 year (5 years for any non-powered speakers). To learn more about the warranty, If you need more help, please reach out to us. https://bit.ly/3mqvyxZ
Written by a customer while visiting jbl.com