Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
5
Great
on January 19, 2024
Posted by: Pristine
I bought it almost a month and this product have such to the best, bass, the beat, and loud, this gonna bring u into the party with friend or just have fun for your self
Written by a customer while visiting jbl.com
Customer Rating
5
JBL quality
on May 21, 2024
Posted by: bobwatts
Bought this customized speaker (JBL Charge 5 ) with a special picture on it for my Wife's Mothers Day present. She was extremely happy with it, and very surprised.
Written by a customer while visiting jbl.com
Customer Rating
5
BEYOND IMPRESSED!!
on June 2, 2024
Posted by: AshleighKarra
from Moriah, NY
I recently was River Rafting down the Schroon River in the Adirondacks and with my clumsiness; I had knocked my JBL Flip 5 into the water 🫠 I looked up and down the river and after TWENTY to THIRTY minutes of being submerged, I found it… AND IT WORKED!!! Not only did I drop it that time, I also knocked it in another two times 🥴 IT STILL IS ROCKING 🎸💕 Sound was not affected at all!!! After spending nearly an hour submerged in water, Hands down would Highly Recommend this Speaker ☺️
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome personalized graphics
on November 7, 2024
Posted by: JBL lover 67
from Topeka,KS
I bought a personalized Charge 5 and am impressed with how it turned out. The graphics are sharp and clear, with no imperfections. It sounds just as good as my other Charge 5 speakers, of which I have three, for a surround sound. Together they sound like a concert, which is an awesome way to hear them. It connects easily to my IPhone and party mode with no issues. The battery lasts for 20 hours and charges in about 4 hours. I am impressed with it and use it about everyday listening to my music mixes. I am truly love the JBL quality and workmanship. I am glad to have purchased this speaker, and hope to get a lot of use out if it.
Written by a customer while visiting jbl.com
Customer Rating
2
Speaker great, custom image durability, horrible.
on April 18, 2025
Posted by: Dais
from Mancos, coloado
I got a charge 5 with a custom image on it. I always love JBL speakers and no, I would highly recommend the charge 5 in general, however the custom design is wearing away very quickly and I'm very disappointed. I've only had it for a week or so and already it looks pretty trashed. I would understand if this was a speaker that was meant to stay in the home, but as a speaker that is meant to be portable, it seems like a major design flaw to offer a customization isn't durable. If you're planning on just keeping your speaker on the shelf in your house, you're probably fine to get a custom image, otherwise I would skip it.
Response from jbl.comBy Customer Support, April 21, 2025
We appreciate your feedback and this is not what we want you to experience with our personalized unit. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Personalize it you won't be disappointed
on May 8, 2025
Posted by: Tumbleweed
I bought the charge 5 about a month ago and I love it! The sound is awesome and personalizing the product was great. The thing looks as good as it sounds!
Written by a customer while visiting jbl.com
Customer Rating
1
Battery doesn’t last
on June 5, 2025
Posted by: Gj16
from New Berlin Wi
The speaker doesn’t hold the charge. After 3 hours of playing it is completely dead. I’ve charged it all the way up with medium or lower sound level and same thing.
Response from jbl.comBy Customer Support, June 5, 2025
We're here to help with your JBL Charge 5. means that the battery is losing its capacity. Please try this experiment: Charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. Please reach out to our customer support so we can assist with your warranty.
Written by a customer while visiting jbl.com
Customer Rating
2
RECALLED
on June 18, 2025
Posted by: D712
from Maine
I loved it but it’s been recalled so I can no longer use it
Written by a customer while visiting jbl.com