Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
2
Disappointed
on January 21, 2023
Posted by: Brraaappy
I bought 2 of these for use as portable home speakers. I thought that they would be good to stream music from my computer (I have a huge amount of music downloaded on my computer and want to use it as my home system base) and phone and I was planning on buying more speakers to fill a few rooms with sound. The voice activated speakers are deal breakers for me so I was attracted to these as they have no mic. Well, when I first got them and downloaded the JBL portable app they worked fine. I was able to use partyboost with my phone in stereo although I had to re-activate stereo mode each time I powered them on. They worked in partyboost mode with my computers Bluetooth. I was happy enough even though I was disappointed that stereo was not available with my computer. Then I made the mistake of updating the software on both speakers. Now partyboost won't work with the Bluetooth on my computer, only one speaker at a time works. Unfortunately I didn't do the research before I bought them as I now see it says that multiple speakers won't work with a computer. (They did before the software update, why change that JBL!?) I don't know why JBL would limit their products like that as there are other Bluetooth speakers that work under that stereo configuration with a computer perfectly AND you don't have to download an app, run that app AND set it up for stereo EVERY time you turn it on with your phone. The app is not available for a computer. (Insert head exploding emoji here!) Let alone the fact that it won't work with more than one speaker on a Bluetooth computer. I tried resetting them to factory default but alas once I had updated the software the damage was done. They sound ok for a small portable speaker however their limited functionality for my purpose has me returning them. Back to the drawing board, looking for a different company to supply my multi room speakers. Highly disappointed.
By Customer Support, January 22, 2023
We appreciate your feedback on our JBL Charge 5. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound quality, app is outdated
on January 30, 2023
Posted by: Jamester
Could use more or the basic feature others offer and the app needs improvement its outdated and the eq is lame.....but the sound quality is off the hook
Written by a customer while visiting jbl.com
Customer Rating
5
Love features compared to the charge 4
on May 12, 2023
Posted by: Gabby1005
You can definitely hear the volume is way more powerful in the charge 5 compared to the 4. I was due for an upgrade and so happy I came to this website without hesitation!! Love love my new speaker and the color. Super durable and perfect for truck rides !!
Written by a customer while visiting jbl.com
Customer Rating
5
Sounds awesome
on June 25, 2023
Posted by: Jgk69chevy
from Lititz, PA
Both this as a gift for my Dad. It sounds and works great. My Dad really likes it and he uses it whenever he throws a party.
Written by a customer while visiting jbl.com
Customer Rating
5
Portable enough for outside
on July 1, 2023
Posted by: Wycv
I love it. I have used it once and love the portability of this product. The sound is good as well.
Written by a customer while visiting jbl.com
Customer Rating
1
Junk
on August 6, 2023
Posted by: innocentoldguy
I have had two Charge 5 speakers during the past two months and both have popped and cracked to the point of being worthless. Worst speakers I have ever purchased.
By Customer Support, August 7, 2023
Thanks for your feedback on our JBL Charge 5. We're here to help; please try connecting the speakers to a different device (phone, tablet, or music player) to see if it fixes the problem. Also, you can try resetting the speaker by pressing the Volume+ and Play/Pause Long presses for 2 seconds while the speaker is ON. Then perform the pairing method to pair the speaker to the device. If you need more help, please reach out to our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Second Charge5 purchased. Outstanding!!
on August 15, 2023
Posted by: Great sound quality
I bought this for my daughter. After I had purchased 1 myself. Her old speaker needed replacment. She loves her charge5 and I love mine. Great sound and battery life.
Written by a customer while visiting jbl.com
Customer Rating
3
Poor battery
on January 11, 2024
Posted by: CO22
I bought a Charge 4 approximately five years ago and then upgraded to a charge 5 within the past year or so. Both still work and I switch between them when the other is charging so both have been getting about half the use they would normally get. Recently I used both for an outdoor party and the charge 4 lasted six hours and the charge 5 lasted only three. Both were on full volume the entire time playing similar music. So the battery on the Charge 5 lasted only half as long as the charge 4 which is about four years older. The sound is excellent and easily filled a large outdoor space but the battery just wasn’t up to par.
Response from jbl.comBy Customer Support, Customer Support, January 11, 2024
We appreciate you taking the time to provide us with your feedback. Please know that the battery may be losing its capacity. Volume and usage can affect the battery's life. In addition, please know that it wears out over time. Even if listening at maximum volume to heavy bass music, the battery should last longer than 60% of the published playtime. Please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST) for further assistance.
Written by a customer while visiting jbl.com