Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
5
Great for custom logos!
on November 18, 2025
Posted by: Allyoto
from Miwaukee
Got this custom with our logo for a raffle prize. Looks great, exactly as expected.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Look! Fantastic sound!
on November 30, 2025
Posted by: Radgengrath
from Meridian,MS
Got this product a month ago and I have been in love. Excellent sound and my artwork was rendered beautifully on the device.
Written by a customer while visiting jbl.com
Customer Rating
5
Love the color!
on December 4, 2025
Posted by: TBROWE
from De
Bought one in grey for my husband in the past. Bought this one for my adult son. Love the sound and durability of the speaker.
Written by a customer while visiting jbl.com
Customer Rating
5
Nice upgrade. Thumbs up 👍
on December 4, 2025
Posted by: Robtom
from Lakewood, CO
Very nice upgrade from the charge 4. Same size as charge 4 and has a better sound spectrum. I also like that it can be used as charger for phone via USB. Very satisfied with my new JBL charge 5.
Written by a customer while visiting jbl.com
Customer Rating
1
Speaker App has Serious issues
on December 17, 2025
Posted by: MrGig
from New York City
JBL apps don’t work on the most recent Apple devices. Forget about Stereo pairing with two Charge 5 speakers. People have been complaining about this App for years but obviously JBL is not listening. Don’t believe me, just read the reviews on your iPhone App. Purchase at your own peril!
Response from jbl.comBy Customer Support, December 20, 2025
Thanks for sharing your feedback on our JBL Portable. We value your input, and we'll make sure to forward your feedback to the appropriate team. We'd like to work with you directly and to hear more about the issues you're experiencing with our JBL Portable App. Please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome buy!
on December 17, 2025
Posted by: Tiff O
from Chicago
I love this item. For a little speaker, it’s very loud and clear.
Written by a customer while visiting jbl.com
Customer Rating
5
on December 31, 2025
Posted by: El Jovi
from Fl
Exelent sound.. very qualified. The better style..
Written by a customer while visiting jbl.com
Customer Rating
4
JBL Charge 5
on January 1, 2026
Posted by: MaryBeth
I was disappointed that didn't have an Aux port. Other than that it puts out a bigger sound than the flip 4 or flip 6.
Written by a customer while visiting jbl.com