Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
2
Broken Bluetooth
on September 19, 2025
Posted by: Moon0108
Love the sound quality and look but the Bluetooth kept cutting out - I tried troubleshooting from both phone and speaker & it continued, so it’s unusable for me and I am sending it back
Response from jbl.comBy Customer Support, September 19, 2025
Thank you for sharing your feedback. We understand that the product didn't meet your expectations. We've checked our system and can confirm that a return request has been initiated for you. You'll receive further updates regarding the return process via email.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Charge 5
on September 21, 2025
Posted by: azsky
"Easy to pair, great sound, what more do you need"?
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound - - beautiful, customized colors!
on September 25, 2025
Posted by: Pilar3
from Oregon
Sounds terrific - - long battery life and the process of customizing the colors and patterns was so fun. The final product looked exactly like my design. Way to go, JBL!
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome small speaker
on September 29, 2025
Posted by: Russ E
For such a small speaker, it has great volume and clarity. I am using it in an aircraft hangar, and it fills the entire space and more. Linking my phone via Bluetooth for Pandora works great. Very happy with it.
Written by a customer while visiting jbl.com
Customer Rating
4
JBL charge 5
on October 3, 2025
Posted by: Nickname9191
Good sound great battery life … for a small speaker it does good
Written by a customer while visiting jbl.com
Customer Rating
1
Loud. But has to stay plugged up
on October 10, 2025
Posted by: Trill3r
I brought it a few weeks ago. I understand it's refurbished, but without the charger plugged in, it only lasts about 45 mins before dying.
Response from jbl.comBy Customer Support, October 10, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Charge 5. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible!
on October 27, 2025
Posted by: Maleeko
It’s statically and not fully functional. Whoever fixed/refurbished it did a horrible job.
Written by a customer while visiting jbl.com
Customer Rating
5
Nice Sound
on November 4, 2025
Posted by: AJ237
I really like the sound of this speaker and its mobility.
Written by a customer while visiting jbl.com