Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
3
on June 24, 2025
Posted by: Mrsalts
When I link the new charge 5's one will cut out for a few seconds. Also when you separate them about 20 feet the connection goes in and out.
Response from jbl.comBy Customer Support, June 24, 2025
Thank you for your feedback on our JBL Charge 5. Please try these steps to isolate the issue. First, move the audio source closer to the speakers and move the speakers closer to each other. Walls, obstacles, and other wireless devices can interrupt the Bluetooth and PartyBoost connection. It is possible that there is something interferring with the signal, causing the dropouts. Please make sure that the host speaker is only connected to one audio source and away from other wireless sources to avoid interference. Restart both your speakers and the audio source. Then, pair it again with your speaker. If you're streaming music from the internet, it is possible that there is an issue with the internet connection and not your speaker. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
on June 26, 2025
Posted by: Jupahj
It's great, and the sound is amazing. It's a great speaker
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent
on June 28, 2025
Posted by: JBLC
from Miami
I love JBL. I was already a fan of Ellis, but now I love it even more. Very practical and the sound quality is perfect.
Written by a customer while visiting jbl.com
Customer Rating
5
Best speaker
on June 29, 2025
Posted by: Chris12334
perfect! it is cool and looks exactly like i thought and works like a charm
Written by a customer while visiting jbl.com
Customer Rating
5
QBIQ
on June 30, 2025
Posted by: QBIQ
Awesome... Above and Beyond what was expected!! Thank you!!
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect for its price!
on July 3, 2025
Posted by: BenSpen9610
from Ohio
I love this speaker! It is waterproof and floats in the water and the sound quality is amazing and the price is perfect for a product that provides so much. It is so versatile and is a high quality product that I highly recommend.
Written by a customer while visiting jbl.com
Customer Rating
5
Easy and Free to Personalize!
on July 6, 2025
Posted by: BlissfullyIgnorant
from Colorado
It was super easy (and free!) to personalize a speaker. I’m surprising my daughter with it for her birthday. She knows she’s getting a JBL but has no idea how cool it’s going to be! Shipping was fast too.
Written by a customer while visiting jbl.com
Customer Rating
3
Does Not sync well
on July 6, 2025
Posted by: Hp87
from FL
Disappointed in sync ability with existing speaker
Response from jbl.comBy Customer Support, July 8, 2025
Thank you for your feedback regarding our JBL Charge 5. When using the PartyBoost feature, we recommend playing music for at least 20 seconds before connecting your JBL Charge 5 to another Partyboost speaker. To pair the speakers, press the PartyBoost button on the first speaker, then turn on the second speaker and press the PartyBoost button on it as well. Please note that it may take a few seconds before the music will play from both speakers. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com