Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
5
Great sound and tone
on September 27, 2024
Posted by: JohnnytheFlyer
from Littlerock California
I’ve had my personalized JBL Charge 5 for about a year and I Love it
Written by a customer while visiting jbl.com
Customer Rating
5
Powerful speaker with deep soft bass
on October 26, 2024
Posted by: lkmm
Great product. Great battery life. Over all great sound quality and the app that adds 3 band EQ, That’s great too. Party boost is another great feature. Compared to other brand speakers at this price this one is the champ (especially the depth of bass).
Written by a customer while visiting jbl.com
Customer Rating
2
Inadequate
on November 18, 2024
Posted by: Anonymous
Bought this to use as a car stereo in my otherwise music-free fleet vehicle at work, as well as for camping.
I will say that the sound quality is good. Distortion free, full range from the high notes to the bass. And it can take a beating, as advertised. Didn't get a chance to put the water resistance to the test, but it stood up to a range of high and low temperatures, and heavy winds carrying dust, and even falling off the dashboard a couple times without faltering.
However, that's where the legitimacy of its claims end. Even at full volume, I couldn't hear the music if I walked more than 80' from the truck (engine off, no competing noise). Similarly, camping in the middle of nowhere I had it sitting on the hood of my rig and it wasn't loud enough to make out from the perimeters of camp.
And the battery life is abysmal. Far from the advertised "up to 20 hrs." I was lucky if I made it through an 8 hour workday before it quit on me. Never tried to charge my phone from it, because it couldn't even hold a charge itself. I should have listened to my coworkers, who said JBL's quality has gone downhill in recent years. Instead I went with the "known" name. Learned my lesson. Will not buy from JBL again.
Response from jbl.comBy Customer Support, November 19, 2024
We appreciate your feedback. Our JBL Charge 5 battery life may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, there could be a problem with the battery of the unit. Also, without walls for sound waves to bounce off, your speakers will lose sound frequencies in an open space. Because you aren't enclosed in a room, audio may sound quiet, washed out, and you may miss some audio details.
Written by a customer while visiting jbl.com
Customer Rating
2
Battery life is the worst
on November 28, 2024
Posted by: Cammy7214
from Sundre, Alberta
I bought this about 2-3 months ago. I use it daily. The sound is great. However the battery life is worse than my charge 4 by a long shot. I’m lucky to get 5-7 hours of ply time from it. Very disappointing.
Response from jbl.comBy Customer Support, November 29, 2024
Our JBL Charge 5 has up to 20 hours of battery life. This may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, there could be a problem with the battery of the unit. Please contact our Customer Support, so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
look at the picture
on January 13, 2025
Posted by: blue guy
it’s really good and plays a lot of institutionalized by suicidal tendencies i feel like the speaker has its own personality
Written by a customer while visiting jbl.com
Customer Rating
3
Sounds good when it’s on!
on March 2, 2025
Posted by: Consumer Gay
Bought 2 of these for Christmas, one for me and my dad.
I actually took time to research this size speaker and this jbl sounded great for the price comparison to others and the name says it all “ Charge”!! 5! They market this product proclaiming that it will last 20 hours at 50% volume and you can connect your phone as well to have it charged if need be. Hence the name… (Charge 5).
Well………. sorry folks! At 100% this speaker lasts 2-3 hours tops , I lowered the volume a bit to about 80% and same thing, it didn’t matter 100% or 80%.
Not sure when your suppose to connect your phone to charge bit I’d make sure the speaker was plugged in. So what’s the point when you obviously plug your phone into the socket right next to the JBL 20hr speaker /charger.
Does it sound good? Yes!
Does it hold the charge they proclaim? No!
Is it a great compact speaker with great looks? Yes!
Should you just keep it plugged into AC when using it? YES
But that’s not the point of a portable speaker right?
I gave a 3 because of al the pro’s I mentioned and it sounds great. Does it hold a cbarge for 4-5 hours or 20 hrs. ? No!
Response from jbl.comBy Customer Support, March 6, 2025
Thanks for your feedback. It is possible that the battery of your JBL Charge 5 is losing its capacity. However, it is also possible that the battery is working correctly but depletes more quickly when the volume is very loud and/or the bass has been boosted. Try to charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to-playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Love it
on April 10, 2025
Posted by: JBL 5ERGIO
from Arizona
I got this for a trip to Cancun And it was an amazing choice
Written by a customer while visiting jbl.com
Customer Rating
1
Not good
on April 11, 2025
Posted by: Chino6
from New Jersey
It cuts the music off even when I am next to the speaker
Response from jbl.comBy Customer Support, April 12, 2025
Thanks for your feedback. We're here to help with your JBL Charge 5. Sometimes a Bluetooth connection can become corrupt. Please try to forget/unpair your speaker from your source device and do a manual pairing by pressing the Bluetooth button on your JBL Charge 5. On your source device's Bluetooth settings, tap on "JBL Charge 5" to connect. If this doesn’t solve the issue, we need to determine if the problem is in the device or the speaker. Try to connect the speaker to a different device (phone/tablet/music player, etc.) to see if it fixes the problem. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com