Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
2
Poor Battery Run Time
on August 24, 2024
Posted by: JChaz
I bought the Charge 5 two months ago. Good sound when it works.
I do not understand JBL’s claim on 20-hour battery life! They must have forgot the decimal point. More like 2.0 to 3.0 hour battery life. Not happy. I like to party much longer with music.
I do not understand JBL’s claim on 20-hour battery life! They must have forgot the decimal point. More like 2.0 to 3.0 hour battery life. Not happy. I like to party much longer with music.
Response from jbl.comBy Customer Support, August 25, 2024
Thanks for your feedback. Please know that the published up-to-date playtime is the maximum battery life you will get when listening at background levels. As you turn up the volume, the playtime will be reduced, much like a phone battery when you brighten the screen. The same goes for source material. Music with more bass will also reduce playtime. If you need further assistance with your JBL Charge 5, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Garbage product all around
on September 3, 2024
Posted by: Does this matter
Purchased thus last year. Pile of crap will disconnect from my device because it loses charge. My Android, not charging, lasts longer than this. Even when it's charging. Here I thought JBL was great. Well, they used to be years ago. Their earbuds I already smashed a few months ago, because they were/are garbage, and don't fit well.
Response from jbl.comBy Customer Support, September 4, 2024
We appreciate your feedback. Our JBL Charge 5 has up to 20 hours of battery life. This may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours, even at low to mid-volume levels, there could be a problem with the battery of the unit. Please contact our Customer Support, so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
Great speaker
on September 13, 2024
Posted by: Rhonda65
I love this! Nice & loud. The bass is amazing. Not too big, not too small. Just right to take to the beach or out somewhere. I love that I was able to personalize it with my own pic.
Written by a customer while visiting jbl.com
Customer Rating
5
GREAT QUALITY AND SERVICE
on September 13, 2024
Posted by: Anonymous
EXCELLENT QUALITY
GREAT CUSTOM OPTIONS
THE SOUND QUALITY IS AMAZING
GREAT CUSTOM OPTIONS
THE SOUND QUALITY IS AMAZING
Written by a customer while visiting jbl.com
Customer Rating
5
Charge 5 custom
on September 13, 2024
Posted by: Geords03
Amazing service. Printing on the speaker is outstanding.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sounding speaker.
on September 14, 2024
Posted by: JBL lover 57
My speaker is a custom design and it looks awesome. The design is awesome and looks just like the design I made for it. It isn't too hard to do a design as the web page guides you through the process. The sound is sharp and crisp with booming bass. It works like my other speakers, with no drops in sound quality during playback. This speaker is great for everyday listening or for throwing a party, as it connects to other speakers with party boost for a truly amazing stereo sound. The only con I have found is the status light when the battery is about to die isn't too bright as it is a red colored light to alert you to charge it up. The charging light is blue and can be seen while it's charging. Other than that it is an awesome speaker.
Written by a customer while visiting jbl.com
Customer Rating
5
Nice compact speaker
on September 23, 2024
Posted by: Always working
I purchased this speaker because it's easy to carry and sounds really good and also the battery life is great
Written by a customer while visiting jbl.com
Customer Rating
1
JBL Flip 5 Not compatible to Macbook
on September 27, 2024
Posted by: paprikahead
JBL Flip 5 bluetooth pairs to my Macbook Air running Sequoia but there is no sound.
Response from jbl.comBy Customer Support, September 27, 2024
We're here to help with your JBL Flip 5. Please check if the feedback tone is audible when turning the speaker on and off. If the feedback tone is not audible, proceed to performing a factory reset by pressing and holding the volume up (+) and play buttons simultaneously for 3 seconds until the unit turns off. If the feedback tone is audible, please try connecting to a different source to see if it fixes the problem. Sometimes a Bluetooth connection can become corrupt. Please try to forget/unpair the speaker on your device and do a manual pairing by pressing the Bluetooth button on your JBL Flip 5. On your source device, tap on "JBL Flip 5" to connect. If the issue is still not resolved, the last thing to try is a reset. If the issue persists, please contact our customer support.
Written by a customer while visiting jbl.com