Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
2
Great sound
on January 2, 2024
Posted by: Nena R
It took me 4 or 5 tries to set the name on a personalized speaker for my son. Something must have been wrong with their website because this has never happened before. Needless to say, the name was not centered at all and it took a very long time to receive my order. The quality of the speaker is great though.
Response from jbl.comBy Customer Support, January 2, 2024
Thank you for providing your feedback. We're here to help with the design issue in your personalized JBL Charge 5. Please reach out to our customer support team so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
10 out of 10, Must Buy Again
on January 2, 2024
Posted by: itscarrrmen
from Joplin, MO
Ever since JBL promoted personalized speakers, I was stoked! Waited until I could afford it myself for Christmas and am pleased with the quality of both image and speaker. I'm in love! Might even get a second to take advantage of the Party Mode setting. 10/10 for me
Written by a customer while visiting jbl.com
Customer Rating
5
Turned out perfect
on January 2, 2024
Posted by: sierrac
Customized a speaker for my boyfriend for christmas and it turned out better than I could’ve expected. I had no issues, and he loves it.
Written by a customer while visiting jbl.com
Customer Rating
2
Personalized Printed Wrong
on January 3, 2024
Posted by: Maritzaav
I made sure the personalized picture was centered and that it covered the whole speaker. Unfortunately it was not printed correctly. It didn’t cover the whole speaker and a face is covered by the button.
Response from jbl.comBy Customer Support, Customer Support, January 4, 2024
We appreciate you taking the time to provide us with your feedback. We would like to work with you directly to address your issue, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
4
Why is the USB-C Port not protected?
on January 4, 2024
Posted by: NewSpeakerLessProtection
I have a JBL 4 that i love. My son uses it all the time so we upgraded him to the JBL Charge5 so i would have access to mine again. Product is great as expected, except: Why is the USB-C charging port not protected from the elements? It is not behind a sealed "door". All plugs on my 4 are hidden from the elements. Very surprised there is not a cover protecting the charging port from dirt, debris or water.
Written by a customer while visiting jbl.com
Customer Rating
5
Gorgeous
on January 5, 2024
Posted by: Deenice
This was the perfect surprise for my daughter on Christmas Day!! It’s absolutely beautiful
Written by a customer while visiting jbl.com
Customer Rating
5
BICHOTA SEASON!
on January 5, 2024
Posted by: Laura LD
from Buffalo,NY
I love this speaker & also the design!!! So happy I was able to get my hands on this limited item before it sold out! Very Happy Customer here!
Written by a customer while visiting jbl.com
Customer Rating
5
Fantastic Speaker for the Traveler
on January 7, 2024
Posted by: BazingaBoy
from Virginia
I got this as a Christmas gift and it has been INCREDIBLE. I use it primarily to play movies and it is fantastic. The sound quality is incredible and the range of frequencies it plays well is honestly surprising. Do not be fooled by its size, even though it is lightweight, and able to be packed in a backpack, it is loud and incredible useful for a wide variety of situations. From bass in songs, to whispers in movies, you can hear everything. I would highly recommend this to anyone who needs a portable speaker.
Written by a customer while visiting jbl.com