Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
5
The sound signature is great!
on May 6, 2021
Posted by: Jakeright
from California
The Charge 5 has Nice deep bass and crystal clear high end! Not to mention the battery life! It takes me 3 1/5 days to drain the battery on this thing! I am impressed!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible Charge and Connect to interact for party
on September 8, 2025
Posted by: Terrible waste of money
I’m pretty upset that it doesn’t connect with the new JBL connect 6 that I literally bought a few days after I bought the Charge 5.
Response from jbl.comBy Customer Support, September 26, 2025
We appreciate your feedback. Our JBL Charge 6 can only connect with JBL portable speakers that have the Auracast feature. You may get an Xtreme 3, Flip 5, or Flip 6 to connect with your Charge 6.
Written by a customer while visiting jbl.com
Customer Rating
3
Ok
on July 10, 2021
Posted by: Truthspeaker777
from South Carolina
I was looking for a great Bluetooth speaker. I read reviews and thought this would be a good buy but was wrong. I could have spent half or less than have the money I spent on this and got the same quality. It is decent and I didn't have anything before so I decided to keep it not worth the hassle to send back
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, July 12, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Charge 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Posted by: 002736
from Kansas City MO
Verified Purchase:Yes
A few days after purchase the speakers sound quality became poor and it started making random static noises for 10-15 seconds. I charged the speaker and it still continues.
Response from jbl.comBy JBL, Customer Support, June 29, 2021
Thanks for your feedback. You could try to pair and connect it with a different phone/source device to see if it will still have the static noises. Also, please make sure that there are no wireless devices like routers nearby as they create interferences.
Written by a customer while visiting jbl.com
Customer Rating
1
No Cuarger
on May 7, 2021
Posted by: Mmmmmk
from Naples Fl
Never came with a wall charger. I have now way to charge my JBL speaker. This would be nice to have.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 9, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Charge 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
Jbl charge 5
on June 6, 2021
Posted by: Jonlynn
from Stanley nc
This is the worst speaker jbl has made i buy all jbl speaker but this one is crap wouldn't recommend it to anyone it doesnt play clear it skips and its a waste of money
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, June 7, 2021
We're sorry to hear about what happened. Please check our guide regarding Bluetooth troubleshooting if this can help fix the problem. You may also reset the speaker:
Volume+ & Play/Pause Long press for 2 seconds while the speaker is on.
Please note: If the Charge 5 was once connected to any devices, please remove it from your BT devices. Because it has been restored to its factory settings, as it will automatically enter into pairing mode the first time you power it on.
If you need more help, please contact us so we can assist you: https://support.jbl.com/us/en/#call
Volume+ & Play/Pause Long press for 2 seconds while the speaker is on.
Please note: If the Charge 5 was once connected to any devices, please remove it from your BT devices. Because it has been restored to its factory settings, as it will automatically enter into pairing mode the first time you power it on.
If you need more help, please contact us so we can assist you: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
1
Totally embarrassed
on June 3, 2021
Posted by: CliffBuckmaster
from Maryville
Blew the woofer after songs at a cookout . Looked like a total fool
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, June 4, 2021
We'll be needing more information from you so we can check your options. Please contact customer service at. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
4
on May 1, 2021
Posted by: RudeDawg
from Los Angeles
I bought this speaker 2 weeks ago and the sound is great the vocals are amazing the voice sounds so crystal clear and its extremely loud. Only things i dislike is bass sounds great when speaker playing medium to low in volume because when volume all the way up not so much bass at all and im a huge bass head. Last thing i dislike is i bought navy blue speaker but its more turquoise than anything that i feel its more of a girly color than a color a man would own
I would recommend this to a friend!
Written by a customer while visiting jbl.com