Customer reviews from jbl.com
JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Average customer rating
4.2
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
334
4 Stars
39
3 Stars
27
2 Stars
33
1 Star
41
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for JBL - Refurbished Excellent - CHARGE5 Portable Waterproof Speaker with Powerbank - Black
Customer Rating
5
Personalized JBL Charge 5
on August 7, 2023
Posted by: ECH23
from Los Angeles
I purchased 3 personalized JBL Charge 5’s, for my college aged kids and everywhere they take them they receive compliments on the customized print that included their names. Couldn’t be happier!!! Oh and the sound is great too!!!
Written by a customer while visiting jbl.com
Customer Rating
5
Best Purchase Ever!
on May 2, 2021
Posted by: theballer24
from Atlanta, GA
I have never written a review for anything before, but I’ve always said I would for this speaker so I’m finally getting around to it. I bought the JBL Charge 3 a long time ago when it first came out. I didn’t know what to expect, but I have been absolutely blown away. I love this speaker and I bring it to nearly everything I do. It’s been at the pool, on the beach, on a kayak, and so much more. The sound is incredible, and it blows my mind how long the battery lasts. My friends and family have gotten on board and gotten themselves one too. If this Charge 5 is anything like my Charge 3, I will no doubt be getting one if my 3 ever goes out on me.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
New look
on October 6, 2021
Posted by: GeezyDL
from Ny
JBL just focused on the looks of the new charge 5 but when it comes to battery charge the charge5 doesn’t beat the charge4 at all full charge only lasts 3 hours. Will be returning for s full refund and staying with my charge4. ( it doe’s sound a bit louder but still wouldn’t upgrade not worth it. To expensive! it don’t connect with other jbl speakers with the app witch really sucked.
By Customer Support, October 7, 2021
Hi there, thank you for bringing this to our attention. You may want to follow the troubleshooting steps outlined in our 'Battery and Charging Issues' guide using the first link. However, if you wish to return the product for a refund you may use the second link. https://bit.ly/2T1BMuX | https://bit.ly/3r2dJI8
Written by a customer while visiting jbl.com
Customer Rating
2
Charger
on March 20, 2022
Posted by: Val808
from Hawaii
Why doesn’t my charge 5 come with a wall plug, how am I suppose to charge it
By Customer Support, March 30, 2022
As part of our efforts to reach our environmental goals, our Charge 5 does not include a power adapter in the box. Furthermore, we reallocated the cost savings in that decision to focus on improving Bluetooth software and sound quality on our units. On the other hand, we decided to remove the adapter since we focused on improving Bluetooth software and sound quality on our units instead. We want to provide you with the best audio quality without compromising the price of our products. We hope we're able to answer your question. Thanks.
Written by a customer while visiting jbl.com
Customer Rating
1
Stereo to Mono
on July 23, 2021
Posted by: Not happy with your decis
Why would you go from A stereo speaker to a mono one as well as take out the soeakerphone feature? I have purchased jbl bluetooth speakers in the past and wanted to upgrade. I changed my mind and go a speaker that is stereo. Should not have to resort to buying two speakers to reproduce what one did not to mention the extra expense. Backward technology.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, July 24, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Charge 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
3
Great speaker, BUT ONE PROBLEM
on August 12, 2021
Posted by: Ang7
from Missouri
Music quality is great on this speaker, better than my Charge 3, and 100x better than the Extreme 2. BUT, I cannot get phone call ring sounds, text message notification sounds, or other notification sounds to come thru the speaker. Therefore, when connected to the speaker and listening to music, I have no idea if my phone rings or if I get a text message or other notification. I have tried with an iPad Pro, an iPhone 8 and with an iPhone 11, all having the newest iOS software. And I have updated the Charge 5 too, BUT, I have no problem with this on my Charge 3, as all phone call ring sounds, text sounds and other notification sounds, from all 3 Apple devices, come thru just fine on the Charge 3.
I would recommend this to a friend!
Response from jbl.comBy Kevin, Customer Service, August 12, 2021
We appreciate the review you've provided us. Our JBL Charge 5 doesn't have a built-in mic, it can't be used as a speakerphone or support voice commands. Unlike the JBL Charge 4 and Charge 3 which has a built-in microphone that can be used as a speakerphone. If you've had this product for not more than 30 days, you can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
2
Connect Issues
on April 30, 2021
Posted by: SHEA SHEA
from Chapin SC
Hopefully the new JBL Charge 5 will connect when linking 2 or more speakers if you have the latest Samsung Mobile Phones. Distortion occurs when linking my two JBL Charge 4 speakers with my Samsung S21 Mobile Phone. It works just fine with an I Phone. There also was not a problem with my older Samsung S7 Mobile Phone.
Response from jbl.comBy Jem at Customer Support, Customer Support, May 1, 2021
We appreciate the feedback you've provided to us. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
Easy to use a bery good sounding
on April 26, 2021
Posted by: sliberty
from East Brunswick, NJ, United States
[This review was collected as part of a promotion.] This little log is cool. It pairs effortlessly with my iPhone, iPd and Mac. Very full sounding and clear, and it gets LOUD when you crank it up. Would have gotten 5 stars except:
1. Since it is being called a portable speaker, it should have included a case
2. Its a little heavy for a portable
3. Mono - why are all of these bluetooth speakers mono?
1. Since it is being called a portable speaker, it should have included a case
2. Its a little heavy for a portable
3. Mono - why are all of these bluetooth speakers mono?
I would recommend this to a friend!
Written by a customer while visiting jbl.com