Customer reviews from frigidaire.com
Frigidaire - Professional PRDF1922AF 19 Cu. Ft. Stainless Single-Door Freezer - Stainless Steel
Average customer rating
4.6
(1,045 Reviews)
Rating breakdown 1,045 reviews
5 Stars
806
4 Stars
133
3 Stars
35
2 Stars
25
1 Star
46
Customer Reviews for Frigidaire - Professional PRDF1922AF 19 Cu. Ft. Stainless Single-Door Freezer - Stainless Steel
Customer Rating
1
FROST FROST FROST - DO NOT BUY
on August 29, 2023
Posted by: Jayaredoubleyou
[This review was collected as part of a promotion.] This is my SECOND freezer and they have not resolved the inside frost buildup YET
Response from frigidaire.comBy John, Online Outreach Specialist, September 1, 2023
Good day, our valued customer. We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, please connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. We look forward to hearing from you! Best regards, John.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice Maker and Interior Frost Issues
on November 2, 2023
Posted by: AdriannaH
[This review was collected as part of a promotion.] I read other reviews concerning the ice maker and interior frost build up issues and ours has these same issues. We have done much of the same troubleshooting as far as resetting the ice maker and cleaning out the "snow" that builds up in the interior, but can't seem to stop them from occurring. We change the filters as recommended by manufacturer and use Frigidaire brand replacement filters, so unsure what is causing the frost build up. The ice maker randomly shuts off and stops making ice for no apparent reason. We have reset it, looked to see if it might be frosted over, but can't figure it out. Then when about to submit a claim for repair, it starts working again, so probably a matter of time before it dies. We have had the freezer about 15 months, so outside of the manufacturer warranty and would require out of pocket for repair. :(
Response from frigidaire.comBy Christian, Online Outreach Specialist, November 6, 2023
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your disappointment. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice maker issues within the first few weeks
on November 20, 2023
Posted by: lra2023
[This review was collected as part of a promotion.] I loved the look of the freezer/fridge combo and loved the pricepoint as well. We finally had ours installed in September 2023 and by October 2023, the freezer has ice buildup behind and under the lower drawers (left side). The repairman said the water should go from a hose into a funnel to fill the icecube trays, but the icemaker shelf shifts too much and the water is missing the funnel and building up. The repairman ordered us a new icemaker since it's under warranty, but I suspect we'll continue to have issues with unit like so many others. If the new icemaker fits tighter and stops the leak, I'll be happy to update my review.
Response from frigidaire.comBy Owen, Online Outreach Specialist, November 21, 2023
Hello Ira2023,
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
What a beauty !
on February 15, 2021
Posted by: Gina09
Super happy with our fridge freezer combo. This always gets compliments in our kitchen ! Very happy with function and design and would think Frigidaire would advertise these more ! New construction home models have these in Michigan and that's how we found out about these beauties. Must buy the trim kit ! Georgous !!!!!! Great job Frigidaire !
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great space and modern freezer
on March 13, 2021
Posted by: Apattie
[This review was collected as part of a promotion.] This is a nice sleek design with the ice maker being located nicely in the lower half of the freezer making it easily accessible. The shelves are very convenient for everything from pizza to ice cream. Door shelves can be rearranged as well. Very nice and well designed freezer for anyone.
(click to see the video)
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the new Fridgidaire all freezer! The ice maker and interior are perfect! Everything is well lit and organized for freezing perfection!
on May 21, 2021
Posted by: Chris Focus on Home
[This review was collected as part of a promotion.] I waited throughout a long hot summer in Arizona for our new all refrigerator and all freezer. It was worth the wait. The units are so efficient and sleek. I’m a kitchen Designer and have recommended these to
many customers as an alternative to counter depth built ins. These units are great for families big and small to perfectly store foods! Every home chef should have them!
many customers as an alternative to counter depth built ins. These units are great for families big and small to perfectly store foods! Every home chef should have them!
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , May 26, 2021
Hello, Chris Focus on Home! Welcome to the Frigidaire Family! Wow! We are happy to hear that this model was well worth the wait for you. We hope that you continue to enjoy the style and features of your brand new freezer! Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on May 21, 2021
Posted by: glkring
[This review was collected as part of a promotion.] We chose this for our new build. I love it! My only recommendation is that it needs a filter for the ice maker. The fridge side comes with one, but the freezer does not. Our water isn’t the best tasting and as the ice melts it taints the entire beverage.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , May 26, 2021
Hello, Glkring! Thank you for your feedback! We are happy to hear that you chose this model for your new build. We are here should you have any additional concerns or comments. Connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great ice maker
on June 1, 2021
Posted by: Gdh 1
[This review was collected as part of a promotion.] Bought in July 2020 and finally received May 2021.
So far so good. Freezer working great. Refrigerator worked 5 days, then deemed unrepairable. Waiting on replacement now.
So far so good. Freezer working great. Refrigerator worked 5 days, then deemed unrepairable. Waiting on replacement now.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , June 3, 2021
Hello, Gdh 1! Thank for sharing your experience with us! We are so happy to hear that your freezer is working great for you! We are glad to hear that you are being assisted with your refrigerator concerns. We are here should you need further assistance, connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com