Customer reviews from frigidaire.com
Frigidaire - Professional PRDF1922AF 19 Cu. Ft. Stainless Single-Door Freezer - Stainless Steel
Average customer rating
4.6
(1,045 Reviews)
Rating breakdown 1,045 reviews
5 Stars
806
4 Stars
133
3 Stars
35
2 Stars
25
1 Star
46
Customer Reviews for Frigidaire - Professional PRDF1922AF 19 Cu. Ft. Stainless Single-Door Freezer - Stainless Steel
Customer Rating
4
Great - but mysterious issue
on January 10, 2021
Posted by: Tim333
[This review was collected as part of a promotion.] We had it professionally installed (along with the fridge) and we LOVE the look and LOVE the features. However, there is one mysterious issue I cannot get to the bottom of - the freezer "frosts" up (ices up) all over the inside at least twice per day so when you open it up it's entirely covered in "snow" (well, frost). Then, mysteriously, when you close the freezer door and come back several hours later it's all cleared up. BUT IT KEEPS COMING BACK AGAIN . Arrrgghhh.
I've turned the ice maker off (the freezer is not connected to the water line so at first, as the ice maker was turned on be default I assumed it was sucking humid outside in air). But, that didn't work. I've also checked the rubber door seal but I don't see anything obviously wrong with it.
Does anyone know what the issue may be? Is it designed to do this (our old freezer didn't)?
Anyway - overall we are very happy. I just need to figure out this issue.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , January 29, 2021
Hey, Tim333. We’re glad to hear you are loving your new single-door freezer! The products look great in your home – thanks for sharing your pictures! We’ll be happy to work with you regarding the frosting issues described and find a solution that addresses those concerns. You can always connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432. We look forward to engaging with you further. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Possible design flaw, freezer non repairable water leak
on August 7, 2024
Posted by: Bassbuddy
Unrepairable Infernal water leak at almost 2 years old.
Glade we purchased an extended warranty.
Must be a design flaw with this model as there are many reports of this issue occurring around 2 years. Only reporting this to let other know of this issue we also are have with this freezer FPFU19F8WF
Glade we purchased an extended warranty.
Must be a design flaw with this model as there are many reports of this issue occurring around 2 years. Only reporting this to let other know of this issue we also are have with this freezer FPFU19F8WF
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 8, 2024
We would like to sincerely apologize that this has been your experience with your freezer. This certainly isn’t how we would want for things to go for you. We want to make sure you have nothing but a positive experience with us going forward so if there is anything we can do to turn your experience around, please let us know! You can connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice Maker Broken, Leaking water onto Floorboards.
on December 20, 2023
Posted by: Tina Leimbach
My warranty ended several weeks ago. My ice maker broke a few days ago and worse there seems to be water leaking onto my floorboards. I found another 1 star review with the same issue at 14 months of use.
Response from frigidaire.comBy Sam, Online Outreach Specialist, December 21, 2023
Hello! We are sorry your experience didn’t match your expectations with your refrigerator. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
I do not recommend you buy this freezer the icemaker line freezes up and Frigidaire has no solution to fix it the waterlines in the wall of the freezer and it cannot be repaired. Do not purchase this freezer.
on November 13, 2024
Posted by: Mem2328
Defective ice maker
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 14, 2024
Hello there. We're sorry to hear that you're having issues with your refrigerator. We understand that this is really important to your household. We have checked that we do not have any records of your unit, and we want to have this corrected and provide the best resolution we can offer. Please connect with us via live chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator
on July 31, 2022
Posted by: Roadwarrior9000
[This review was collected as part of a promotion.] We replaced our 20yr old appliances with this side by side full size refrigerator and freezer and added a trim kit to make it look like subzero. It not only looks awesome but works awesome as well. Great features and so much room. Love it The exact same freezer is the same. Best decision we made was going with these Frigidaire
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice maker
on November 30, 2023
Posted by: Reeves190
[This review was collected as part of a promotion.] Ice maker problems. We purchased this freezer 14 months ago. The ice maker started having problems about 10 months after purchase. I thought it was just a glitch so I turned it off and back on. Yesterday I found a significant amount of water seeping from underneath the cabinets. Hopefully there is not major water damage to the hardwood floors and cabinets.
Response from frigidaire.comBy Sam, Online Outreach Specialist, December 4, 2023
We apologize that this has been your experience with your refrigerator for such a short time. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knocking Noise
on March 25, 2024
Posted by: Frustrated FreezerOwner
After owning freezer for 8 months it started making a knocking sound daily. Service has replaced three parts but it continues to make noise. Talking to help line in India is very frustrating!!
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 26, 2024
We would like to sincerely apologize that this has been your experience with your refrigerator, Andrew. Please know that this is never how we wanted your experience to be. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Based on our records, it appears that you've been in contact with our customer care team towards the resolution. If there is any additional assistance you may require, please do not hesitate to reconnect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
1
Want to return if I can
on May 3, 2024
Posted by: Sjk286
[This review was collected as part of a promotion.] Brand new, leaking from day one. Damaging new floor.
Unable to use it until it's fixed bu tno fixed yet.
Purchased month april 3 . Not able to use it because it's not fixed yet.
Unable to use it until it's fixed bu tno fixed yet.
Purchased month april 3 . Not able to use it because it's not fixed yet.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 6, 2024
Oh no, this is not the kind of experience we want you to have. We hope that you were assisted accordingly and that a resolution was provided in a timely manner. We do apologize for the trouble and inconvenience it has caused you. We're hoping we can make things better and that you'll give us another chance to earn your trust. We welcome criticism and are always willing to lend a hand in resolving any issue. If you need any assistance, feel free to connect with us via Live Chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com