Customer reviews from frigidaire.com
Frigidaire - Professional PRDF1922AF 19 Cu. Ft. Stainless Single-Door Freezer - Stainless Steel
Average customer rating
4.6
(1,045 Reviews)
Rating breakdown 1,045 reviews
5 Stars
806
4 Stars
133
3 Stars
35
2 Stars
25
1 Star
46
Customer Reviews for Frigidaire - Professional PRDF1922AF 19 Cu. Ft. Stainless Single-Door Freezer - Stainless Steel
Customer Rating
5
A SubZero Freezer Substitute for a fraction of the price
on January 28, 2023
Posted by: YuyiFinch
[This review was collected as part of a promotion.] I had a Sub Zero Freezer and Fridge for over 25 years, and they were amazing. I wanted to replace them for new ones, but the price was incredibly high and there was a wait time as well. After much research, I found a pair of Frigidaire High End Couple (Fridge and Freezer), and so far, they are as good as the SubZeros, but they cost me a fraction of the price.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice Maker Blues and Leaky Filter
on March 1, 2023
Posted by: Carriesdream10y
After about a year of ownership, ice maker started acting up a few months ago and now it finally stopped making ice. Replaced water filter, reset ice maker and made sure the lights to ice maker were on as you can turn the ice maker off and on.
Pretty bummed we are at this point. We had to wait almost a year to get this unit in due to COVID and heard that appliances made right after or during COVID shutdowns were experiencing issues. These units have been a dream of mine for almost 10years. So again, I’m bummed this is all happening so soon. Now after changing this last water filter, there is now a leak coming from there. At this point I am super disappointed.
We like the Frigidaire units and have had good luck with them in the past, but can't say much for this freezer' s ice maker and now the fridge’s water filter. Would love advice for fixes.
Pretty bummed we are at this point. We had to wait almost a year to get this unit in due to COVID and heard that appliances made right after or during COVID shutdowns were experiencing issues. These units have been a dream of mine for almost 10years. So again, I’m bummed this is all happening so soon. Now after changing this last water filter, there is now a leak coming from there. At this point I am super disappointed.
We like the Frigidaire units and have had good luck with them in the past, but can't say much for this freezer' s ice maker and now the fridge’s water filter. Would love advice for fixes.
Response from frigidaire.comBy Angel, Online Outreach Specialist, March 6, 2023
Hello, Carriesdream10y.
We're sorry to hear that your refrigerator's water leak is being caused by problems with your water filter. We would adore the chance to see how we can contribute to the resolution of this issue. We recommend for you to remove the water filter from the housing and check the water filter for cracks and leaking. If filter is leaking or cracked kindly replace water filter. If issue persists, please feel free to contact us at 1-800-374-4432, Monday-Friday 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Angel
We're sorry to hear that your refrigerator's water leak is being caused by problems with your water filter. We would adore the chance to see how we can contribute to the resolution of this issue. We recommend for you to remove the water filter from the housing and check the water filter for cracks and leaking. If filter is leaking or cracked kindly replace water filter. If issue persists, please feel free to contact us at 1-800-374-4432, Monday-Friday 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
1
Fails often
on March 30, 2023
Posted by: UFTal1
[This review was collected as part of a promotion.] Could a product outreach specialist please contact me at the information on my account ASAP? 7 repairs between both appliances in under 10 years is nothing short of disastrous, and indicates a design flaw. When you know the repairman by name, and he even apologies for how bad these appliances are, you know something is definitely wrong.
Response from frigidaire.comBy Angel, Online Outreach Specialist, April 3, 2023
Hi, Valued Consumer!
We are sorry to hear that you have experienced any issues with your freezer and thank you for bringing it to our attention. Please know that it's important for us to hear if our products are meeting our consumers' expectations. We would like to ensure that you are properly assisted, and your freezer is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you!
Best Regards,
Angel
We are sorry to hear that you have experienced any issues with your freezer and thank you for bringing it to our attention. Please know that it's important for us to hear if our products are meeting our consumers' expectations. We would like to ensure that you are properly assisted, and your freezer is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you!
Best Regards,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
3
on April 28, 2023
Posted by: EllieH
[This review was collected as part of a promotion.] This is the second freezer we’ve had. The first one the ice maker just randomly stopped making ice. No one would work on the freezer and they just gave us a replacement. Now this replacement has water leaking from the ice maker causing the water to freeze under, in and behind the ice bins. Other than that, the freezer is very spacious.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, May 1, 2023
Hello! We are sorry to learn of your early encounter with this unit. We're happy that you like the freezer. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Loving our new Frigidaire!!!
on May 4, 2023
Posted by: Christyn22
[This review was collected as part of a promotion.] Been using our new Frigidaire for about 3 weeks now. Absolutely love the amount of space in it and how convenient it is to find things and reach for them. So far I find the ice maker to be doing an excellent job as well.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Lot of space, easy to organize and love the ice maker!
on May 16, 2023
Posted by: MamaBear25
[This review was collected as part of a promotion.] We are very happy with our new freezer! Plenty of space and accessories to help us stay organized. And the family loves the ice maker and the square ice cubes!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Large Freezer with seamless clean look
on July 1, 2023
Posted by: Beautiful Frigidaire Free
[This review was collected as part of a promotion.] We needed a larger freezer for the garage. This one will not disappoint. I love the extra space in the doors and the large shelving. The unit has TWO ice drawers for double the quantity. This comes in handy when hosting parties. The unit pair with the refrigerator is LARGE. I also like how their logo is not on the front of the door like all the other makers do. In my photo the trim kit is not installed and the protective film is still on. My contractor install the custom cabinets around it next week. The trim kit attaches to cabinets. I will update photo after everything is put together.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality - Unreliable
on August 10, 2023
Posted by: RTRT1
If "0" stars were a rating it would be deserving. First unit was defective upon delivery and eventually replaced. Three months later the replacement unit stopped working while on vacation, thus losing a freezer of food. The earliest one of Frigidaire's approved technicians can get here is 10 days. Two broken units within 6 months. Not a good example of quality. To add on to the issues, the matching refrigerator was repaired five times before Frigidaire replaced that unit too. Would not recommend!
Response from frigidaire.comBy Lauren, Online Outreach Specialist, August 14, 2023
Good day, Ross! We apologize that this has been your experience with your new appliance for such a short time.We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences. For further updates or questions regarding the status of your unit, please reach out to us via Live Chat on Frigidaire.com or by phone at 800-374-4432. Please know that we are working on it the best that we can.
Best,
Lauren
Best,
Lauren
Written by a customer while visiting frigidaire.com