Great product an easy to install. However you should print the words THIS SIDE UP ON the topside of the box. The UPS DELIVRED IT UPSIDE down on the dolly. Information on the inside guide indicates to ship upright.
We had an issue with our cooler upon delivery. I called for support and was most fortunate to have the support from Kyle! He spent time going through a few things as we did a video chat and he walked me through what to do. He was knowledgeable, professional and patient, and at the end of it all provided the best customer support, via video and email. We love our water cooler! Working from home for the majority of the week it makes a huge difference walking over to the cooler to keep hydrated. The model works perfectly. The "Cold" water is very refreshing, "Cool" is good too and the "Hot" water is good for herbal teas. I highly recommend Avalon self-cleaning water cooler and Avalon as a company that stands by the quality of the product. And of course customer support is important when you need it. Thanks Kyle you made a huge difference making things right.
I love the unit, but it tastes like plastic. I ran the ozone self clean cycle and flushed half a bottle of water and no change. Just submitted a ticket.