Customer reviews from avalon h2o
Avalon - Bottom Loading Water Cooler - Stainless Steel
Average customer rating
4.5
(2,223 Reviews)
Rating breakdown 2,223 reviews
5 Stars
1,448
4 Stars
608
3 Stars
109
2 Stars
33
1 Star
25
89%of customers recommend this product.
(
82 out of
92)
Customer Reviews for Avalon - Bottom Loading Water Cooler - Stainless Steel
Customer Rating
5
Extremely impressed
on March 28, 2022
Posted by: Remi
from Missouri
Verified Purchase:No
I am so impressed with this cooler! I researched water coolers units for three days before I decided on this one, yes I'm a bit obsessive about getting just the right features but also getting a product that has good reviews so research takes me a while. Of course I was still apprehensive because of the negative reviews that stated the buttons being hard to push or the cooler being noisy, or that there was a plastic taste. Let me tell you that every single cooler that I researched had these same comments but this one had so may positives as well as reviews stating the wonderful customer service that I decided to go with it. I have been using it for almost a week now, and I have about two inches of water left in my first bottle, I absolutely love it. Unboxing and setup was super easy. At first I was disappointed that I had tiny scratches on the stainless door until I realized that it had a film that you have to peel off after set up. I installed the water bottle turned it on and let it do its thing for an hour then came back to super cold and super hot water. My thermometer read 40 degrees on the cold and 190 on the hot which is colder than stated, my fridge water is 60 degrees so the temperatures make me very happy. My buttons are easy to push and even though the water doesn't dispense as fast as my fridge it's not bad. My main concern when purchasing beside the longevity which only time will tell was how noisy this unit would be, well it was not what I expected at all, this thing is quiet! My tiny wine fridge makes way more compressor noise than this cooler. I also read complaints about the noise the pump makes pulling the water up, well that is no big deal either, I think that people who experience that issue are not seating the bottle properly and letting the lines lie against the side of the bottle. I also read in negatives "the cold isn't cold or the hot doesn't work" if you read the instructions and do the set up step by step there shouldn't be an issue. One of the last processes in set up is to turn on the buttons for hot and cold on the back of the machine. I'm only speculating that people do not turn those on then feel the features don't work. Lastly I only have one complaint, I wish the unit was taller. I see that I can purchase a 10 inch base to raise the height which 10 inches would be perfect but they are asking almost $70 for it. This riser is black plastic and although a great idea, I feel like that is some serious price gouging. I am restating that I have only had this a week but all in all I couldn't be more pleased.
I would recommend this to a friend!
Written by a customer while visiting avalon h2o
Customer Rating
5
YES!
on June 17, 2020
Posted by: JB
from Leavenworth, KS
Verified Purchase:No
It is easy to use. No issues with functionality. Customer service is GREAT!
I would recommend this to a friend!
Written by a customer while visiting avalon h2o
Customer Rating
5
Excellent product
on June 1, 2020
Posted by: Rek
from Chandler, AZ
Verified Purchase:No
Works great. Have used all 3 modes, hot, cool, and cold, and temperatures are exactly as it should be. When I received this item, there was a pinhole leak from the drain spout/plug, but customer service immediately shipped a replacement spout.
I would recommend this to a friend!
Written by a customer while visiting avalon h2o
Customer Rating
1
A4 review
on May 4, 2019
Posted by: Danielle
from USA
Verified Purchase:No
I purchased 6 bottom loading water coolers on May 5th all 6 of them are no longer sensing the water in the bottle.
Written by a customer while visiting avalon h2o
Customer Rating
1
Regret buying
on February 26, 2020
Posted by: Adrian A.
from Woodside NY
Verified Purchase:No
The product doesn't work in just less than a year. And cannot return it anymore. I regret buying this. Will never recommend it anyone.
Written by a customer while visiting avalon h2o
Customer Rating
1
A3
on May 17, 2020
Posted by: Keith P.
from Wayne NJ
Verified Purchase:No
2nd cooler in 14 months. Hopefully this one doesnt die 2 months after the warranty expires.
Written by a customer while visiting avalon h2o
Customer Rating
5
Good product, excellent customer services
on November 11, 2020
Posted by: Mark S
from Hemet, CA
Verified Purchase:No
I purchased the A3 dispenser 17months ago. Its been excellent until it developed a problem of the cold water tank freezing up with 2 weeks to go under warranty. I contacted Customer Service, specifically Rene M via email, Rene returned my email immediately. Rene offered some advice and over the next couple days we exchanged several emails. Rene was always fast to respond, very professional, polite and very clear on what I should do, but eventually suggested replacement of the unit. Once that decision was made, the same day they shipped out a new unit at no charge. I can say Avalon stands behind their product and their effort to support me was super.
I would recommend this to a friend!
Response from avalon h2oBy avalonpwr, avalonpwr, April 21, 2022
Hello Mark S! We are so happy to hear that you received quality Customer Support. We hope you enjoy your Avalon A3 water cooler dispenser. Thank you for taking the time to leave us a wonderful review. Happy hydrating!
Written by a customer while visiting avalon h2o
Customer Rating
5
Michaela H. Was great
on April 29, 2021
Posted by: Ginny
from Chicago
Verified Purchase:No
Had an issue and she responded right away, 5 minutes later, problem solved! Thanks Michaela H.!
I would recommend this to a friend!
Written by a customer while visiting avalon h2o