For two months the product was very good. However the cooler has now stopped pumping water to the Cold line and will no longer pour water out of the Cold spout.
We go through a 5 gallon every other day. We've been using it for about 9 months. Had an issue, contacted support through email and they respond within 15 minutes (10 minutes past office hours), and walked me through a super easy quick adjustment that fixed the issue. Tubing that had wiggled loose. Working perfect again! No stress, and works great!