Customer reviews from weber.com
Weber - WEB65942 IGN KIT GENESIS 310/320 2014 BB
Average customer rating
4.6
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
211
4 Stars
32
3 Stars
6
2 Stars
6
1 Star
10
96%of customers recommend this product.
(
230 out of
240)
Customer Reviews for Weber - WEB65942 IGN KIT GENESIS 310/320 2014 BB
Posted by: Steve in Crofton
from Near Annapolis Maryland
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It must not be for my particular Weber grill Series II (E-410). Need to talk to someone who can tell me what is the correct igniter for my grill
I would recommend this to a friend!
Response from weber.comBy Weber grills, Weber grills , July 21, 2020
Hello Steve, It sounds that you have a Genesis II E-410. That unit is backed by a 10-year warranty therefore most parts are only available through our call center! We have passed your information along and you will be contacted via email shortly. Thanks!
Written by a customer while visiting weber.com
Posted by: Mary in Ohio
Verified Purchase:Yes
The igniter kit was easy to install - the instructions were very clear. In no time at all, we were back to business grilling on our Weber Grill!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Chicago
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I am somewhat handy and did the install myself. It took about an hour. The instructions were clear and I was very confident in a quality install. Upon completion, I could here the clicks occurring but it never flamed up. I have not investigated other possible fixes, but was frustrated with this expensive equipment not working.
No, I would not recommend this to a friend.
Response from weber.comBy WeberGrills, WeberGrills, July 24, 2020
Hello Tim, thank you for submitting your review and we are very sorry to hear about the issue with your igniter kit. We have passed your feedback to our support team and they should be reaching shortly to further troubleshoot with you. We hope to help you find a solution soon so you can have the best grilling experience!
Written by a customer while visiting weber.com
Posted by: dustonr
Gender:Male
Verified Purchase:Yes
great product arrived on time and easy to install
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: BenW
from Boston, MA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Super easy to install following the directions. Reminds me how badly I missed the ignited when it had stopped working. Affordable, shipped fast and great functionality
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: latt32
from Saint Louis, MO
Gender:Male
Verified Purchase:Yes
It works great. The installation is straightforward and not overly difficult, but it does require a fair amount of disassembling the grill. It takes a mechanically inclined person. If you don't enjoy working on stuff, then I recommend considering other alternatives versus taking on this repair.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jim Guerin
from San Diego, CA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Product was easy to install. Just follow the steps provided with the kit
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Delaware
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Purchased this unit to replace the original. It works intermittently. Had much better success with the original until it wore out.
No, I would not recommend this to a friend.
Response from weber.comBy WeberGrills, WeberGrills, August 3, 2020
Hello, thank you for taking your time to submit your review! We are very sorry to hear about this issue. Your igniter should not be working intermittently. You may want to try repositioning the igniter electrode(s) attached to the burner(s). It/they could have been knocked out of position. The electrodes are held onto the burners by small metal brackets.You can pull them out of the brackets and then snap them back into place. If your burners are clogged, that may cause ignittion issue, so be sure to clean your burners. Most of all having a fresh new battery in can really improve the functionality! If you are still having issues, be sure to let our support team know! We will be happy to help!
Written by a customer while visiting weber.com