Customer reviews from Samsung US
Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(337 Reviews)
Rating breakdown 337 reviews
5 Stars
280
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
4
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Posted by: Ted D
from Hartland, MI
Expertise:Intermediate
Verified Purchase:Yes
Awesome dual purpose laptop. Haven't used much of the tablet features yet. The only downside is that it doesn't run games too well. Battery life is great. Slim and light weight with a large, beautiful screen.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Taylor
Verified Purchase:Yes
Love this Laptop, So thin, sleek & still learning, Love Copilot & The Graphics are amazing!
Written by a customer while visiting Samsung US
Posted by: Whiskey Tango
Verified Purchase:Yes
THIS is the most amazing laptop ive ever used, i will confess im a luddite when it comes to technology but this device has made me feel as if im par w/ Elon Musk!
Written by a customer while visiting Samsung US
Posted by: bigbburrows
from Chicago IL
Expertise:Intermediate
Verified Purchase:Yes
Laptop good but very surprised to see that it doesn't support facial recognition and the finger print is not working well either after reseting it a few times it still fails a lot ofm the time
Features
4
Written by a customer while visiting Samsung US
Posted by: Nikki
from St. Louis, Mo
Expertise:Intermediate
Verified Purchase:Yes
I absolutely love everything about it! Still figuring it all out, but you can never go wrong with Samsung! I've always been a Samsung fan!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from California, CA
Verified Purchase:Yes
Amazing laptop. As usual coming form samsung. Grate product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rich
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
This is a fantastic laptop. I had the Pro 4 360 and bought an additional Pro 5 360. I love being part of the Samsung eco-universe, with all devices connected. I think I like it better than the 4. The touchscreen is great; I love the huge touchpad!!!. I wish Samsung 360 came with either more RAM or an upgradeable RAM, but it doesn't.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Deborah
from New York
Expertise:Expert
Verified Purchase:Yes
The screen won't turn on. It's the same thing that happened to the last one i purchased. So i purchased a new one because i couldn't wait for repair since i was traveling. As for this one, since it was still under warranty, I was able to send it back. The tech team said they have to delete everything and factory reset it. I can't get any work done because they are both not working. Depressed and crying!!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, January 16, 2026
Hello Deborah,
Thank you for taking the opportunity to reach out to share your experience using your Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we improve our product line. We understand how frustrating it may feel to have a device that may not be functioning as anticipated. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Unlike desktop computers, laptops need to be frequently charged since they have an internal battery. If your Samsung PC will not start or turn on, it probably needs a quick charge. On the other hand, if the laptop is not charging or the charger doesn’t seem to be working, or you have a desktop with power issues, then you’ll need to check the power source and some other possible causes. When you have the time available, please check out "Samsung PC does not start, power on, or charge" to conduct some troubleshooting steps to help resolve what you've described to be experiencing with your PC. If you would like any further assistance afterward, please feel free to reach out to Samsung Support. We're always happy to listen and work toward a better experience for our customers. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Samsung PC does not start, power on, or charge
https://www.samsung.com/us/support/troubleshooting/TSG01209064/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for taking the opportunity to reach out to share your experience using your Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we improve our product line. We understand how frustrating it may feel to have a device that may not be functioning as anticipated. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Unlike desktop computers, laptops need to be frequently charged since they have an internal battery. If your Samsung PC will not start or turn on, it probably needs a quick charge. On the other hand, if the laptop is not charging or the charger doesn’t seem to be working, or you have a desktop with power issues, then you’ll need to check the power source and some other possible causes. When you have the time available, please check out "Samsung PC does not start, power on, or charge" to conduct some troubleshooting steps to help resolve what you've described to be experiencing with your PC. If you would like any further assistance afterward, please feel free to reach out to Samsung Support. We're always happy to listen and work toward a better experience for our customers. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Samsung PC does not start, power on, or charge
https://www.samsung.com/us/support/troubleshooting/TSG01209064/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US