Customer reviews from Samsung US
Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(337 Reviews)
Rating breakdown 337 reviews
5 Stars
280
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
4
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Samsung Rocks!
on August 10, 2026
Posted by: Samsungalltheway
[This review was collected as part of a promotion.] I chose this Laptop for the specs that it has. And let me tell you it does not let you down. The screen is vibrant and crisp. It's fast and tough. Quality you can feel.
To simply put it, I love it!!
To simply put it, I love it!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on August 10, 2026
Posted by: Krdona
[This review was collected as part of a promotion.] I love Samsung is amazing in technology but incredibly all articles of my home
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Convenient
on August 7, 2026
Posted by: Pagewinner
[This review was collected as part of a promotion.] This computer does everything I need it to do and more. That says it all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Random Screen Crack
on August 5, 2026
Posted by: ShortyDuwop
[This review was collected as part of a promotion.] I haven’t had this Galaxy Book5 Pro 360 for a year, and the screen has already developed cracks that were not caused by dropping or mishandling the device. The oversized trackpad is also clunky and makes typing and tracking awkward. I would not purchase another Galaxy Book.
Value
1
Response from Samsung USBy R&R Team, August 6, 2026
Hey there ShortyDuwop,
Thanks for taking the opportunity to share your insights with us regarding your experience using the Samsung Galaxy Book5 Pro 360. We value your candor as we continue to improve our product line to best suit the needs of our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that could cover drops, spills, and mechanical breakdowns through Theft and Loss Coverage. Our partners at UbreakIfix are also happy to assist you with any repair needs you may have. We would be more than happy to assist you further what you may be experiencing with your device, however, we need a few more details before we can do so. Please feel free to contact Samsung Support if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thanks for taking the opportunity to share your insights with us regarding your experience using the Samsung Galaxy Book5 Pro 360. We value your candor as we continue to improve our product line to best suit the needs of our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that could cover drops, spills, and mechanical breakdowns through Theft and Loss Coverage. Our partners at UbreakIfix are also happy to assist you with any repair needs you may have. We would be more than happy to assist you further what you may be experiencing with your device, however, we need a few more details before we can do so. Please feel free to contact Samsung Support if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the line laptop
on August 4, 2026
Posted by: JP23
from seattle
Expertise:Expert
This is an awesome laptop. The screen is top notch quality, very quiet, great sound, numeric pad, light as feather, I just love it.
Ignore the other negative reviews, they obviously don't know how to use a Windows computer.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic device
on June 30, 2026
Posted by: CognitiveCaveat
[This review was collected as part of a promotion.] Thisnis a fantastic device. I upgraded from the Book3 Pro to a Book5 360 for the 2 in 1. I have not been disappointed with this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
ALL THAT I NEED
on June 29, 2026
Posted by: OkerMato
[This review was collected as part of a promotion.] In this rapidly evolving environment, I am increasingly utilizing this computer tablet, particularly for my nursing lectures on Samsung Notes, where connectivity is seamlessly facilitated. The substantial 16-inch display positions this device as a sound investment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor performance
on June 16, 2026
Posted by: OohGotty
Burns through the battery when it's fully off. When you start it up from sleep mode it's super slow. The screen is great but rhe battery and the performance makes this not worth it.
Response from Samsung USBy R&R Team, June 17, 2026
Salutations OohGotty,
Thank you for reaching out to share your thoughts with us regarding your experience using the Samsung Galaxy Book5 Pro 360. Your feedback is invaluable to us as we continue to improve our product line to align with the needs of our customers. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. If the battery on your PC doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes for this behavior. Feel free to review the resources linked below to look into some of the most common things that can affect your device's overall performance. If you have any questions for us or if you would like further assistance after doing so, feel free to reach out to Samsung Support. We're happy to listen and work toward a better experience for our customers. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for reaching out to share your thoughts with us regarding your experience using the Samsung Galaxy Book5 Pro 360. Your feedback is invaluable to us as we continue to improve our product line to align with the needs of our customers. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. If the battery on your PC doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes for this behavior. Feel free to review the resources linked below to look into some of the most common things that can affect your device's overall performance. If you have any questions for us or if you would like further assistance after doing so, feel free to reach out to Samsung Support. We're happy to listen and work toward a better experience for our customers. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US