Customer reviews from Samsung US
Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(337 Reviews)
Rating breakdown 337 reviews
5 Stars
280
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
4
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Great Device, amazing autonomy
on March 15, 2026
Posted by: Anthony504
[This review was collected as part of a promotion.] I'm loving Galaxy Book5 pro 360, great device, amazing battery and I love the seamless between galaxy ecosystem is, with my phone, my tablets and everything, is not perfect(usually windows 11 issues) but definitely i'm loving
Value
5
Written by a customer while visiting Samsung US
Posted by: Sambo
Expertise:Expert
Verified Purchase:Yes
This laptop is fantastic, and I scored it at an amazing price. The screen is gorgeous, the keyboard is comfortable to type on, and it’s nice and lightweight. It also works seamlessly with the Samsung ecosystem. That said, the S Pen isn’t as precise—which is a bit disappointing—as the iPad Pencil, which I really love.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Link to windows
on March 12, 2026
Posted by: Nazeer
[This review was collected as part of a promotion.] Its great to have samsung in my daily life it's make my work easy to manage 😌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Link to windows
on March 12, 2026
Posted by: Nazeer
[This review was collected as part of a promotion.] Its great to have samsung in my daily life it's make my work easy to manage 😌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect For My Needs
on March 12, 2026
Posted by: OriginalOtaku
[This review was collected as part of a promotion.] I reviewed a LOT of devices when I was in the market for a new laptop. Over the years I have strayed away from high end laptops with tech specs I simply don't need. Or want, actually. I had an S25 ultra, a Galaxy Watch Pro, and an S10+ tablet and realized that a Samsung laptop might be a good choice from a tech ecosystem standpoint. I was right and settled on, in my opinion, the best 2-in-1 device on the market, at least for my needs. From now on Galaxy Books will be my first choice.
But, I will add, Galaxy AI did not factor into my decision. I see it as useful in some regards, but the technology is still in its infancy at this time, and the way that it's being pushed on the consumer is troubling.
But, I will add, Galaxy AI did not factor into my decision. I see it as useful in some regards, but the technology is still in its infancy at this time, and the way that it's being pushed on the consumer is troubling.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best laptop I ever tried
on March 12, 2026
Posted by: ariatator
[This review was collected as part of a promotion.] It has great AI features and the flexibility is just a cherry on top. I love that the stylus works with my phone and my phone's stylus works with the Book. And windows paired with Samsung features is on another level. Gaming, app development, 36 tabs open on Opera Air and the device barely lags at all. Highly customizable which i love so paired with Windhawk you get your dream computer.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Works exactly how I expected. Light, thin and more powerful than I needed, school.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good price, extremely inconsistent and glitchy.
on March 6, 2026
Posted by: jerjer97
from Las Vegas
Expertise:Intermediate
Came out of the box extremely glitchy and inconsistent. Buttons are not working when pressed, very weird setup with Windows and Samsung. Samsung apps are very inconsistent on the device. Random settings activate when restarting the system, like the mouse cursor is huge and covering the screen, or different keystrokes pressed are not responding. Maybe it is a bad unit, but I am over having a new issue everyday. As I am typing this now, I am having issues with typing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
4
Response from Samsung USBy R&R Team, March 9, 2026
Hello Jerjer97,
Thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but without having more details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support for further assistance at your earliest convenience. Thank you for being a faithful Samsung customer. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but without having more details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support for further assistance at your earliest convenience. Thank you for being a faithful Samsung customer. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US