Customer reviews from Samsung US
Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(337 Reviews)
Rating breakdown 337 reviews
5 Stars
280
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
4
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Posted by: Kimberly
from Homestead fl
Verified Purchase:Yes
The Samsung Galaxy Book5 Pro 360 16" is a versatile 2-in-1 laptop featuring a stunning AMOLED display, powerful Intel Core Ultra 7 processor, and ample 1TB SSD storage. Its sleek, lightweight design and 360-degree hinge provide great both productivity and entertainment. With a long-lasting battery life of up to 24 hours, it is ideal for all-day use. The integrated Intel Arc graphics enhance creative tasks, making it a reliable choice for professionals and creatives alike. However, the keyboard might feel uncomfortable during extended typing sessions, and some AI features may not meet all expectations. Overall, it stands out as a high-performing, portable device that excels in both functionality and style.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not Amazing
on January 3, 2025
Posted by: Long Time Samsung User
from Baltimore, Maryland
Expertise:Expert
TLDR: Generally, I am disappointed to say the laptop is not amazing.
I had a version of this from a few generations ago and it doesn't feel like nearly the upgrade that it is on paper. It works fine once settings are changed to high performance, but certainly nothing to write home about. The Samsung software is buggy and often doesn't work correctly and something feels off about the track pad. Also, Samsung Notes AI features are not present on the galaxy book version of the software. Add this to the fact that you can't use Samsung Notes on a desktop anymore, and it leaves me questioning if it's worth continued investment in the Samsung ecosystem. If you can live without Samsung Notes, the answer is probably no. Unfortunately there doesn't seem to be a good cross platform option other than Samsung Notes, for now...
Pros: The screen is beautiful and writing/note taking is wonderful. The laptop is probably worth it on sale, but I wouldn't advocate for paying full price.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, January 7, 2025
Hi there Long Time Samsung User,
Thanks for taking the time to review your Samsung Galaxy Book5 Pro 360. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your Galaxy Book5 Pro 360, however, we need more information regarding what may be occurring with your device before we can do so. Please feel free to reach out to Samsung Support at your leisure if you would like assistance with troubleshooting your device or if you would like to share additional feedback with us. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
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https://smsng.us/X-Messages
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Thanks for taking the time to review your Samsung Galaxy Book5 Pro 360. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your Galaxy Book5 Pro 360, however, we need more information regarding what may be occurring with your device before we can do so. Please feel free to reach out to Samsung Support at your leisure if you would like assistance with troubleshooting your device or if you would like to share additional feedback with us. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
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https://smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Posted by: Stacy Cross
from Houston Texas
Expertise:Intermediate
Verified Purchase:Yes
This laptop is excellent! It lasts at least 23 hours on a single charge, allowing me to get so much work done while also streaming my favorite movies. Thank you, Samsung, for creating this amazing device. I'm having so much fun with my Galaxy Book5 Pro 360!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great laptop other than the WIFI.
on November 22, 2024
Posted by: Jack
Expertise:Intermediate
The Galaxy Book 5 Pro 360 is a fantastic laptop in many ways, offering a great balance of premium features, portability, and performance. The standout for me has been the display—it's stunning, vibrant, and sharp, making it a pleasure to use for both work and entertainment. Pair that with the typing experience, which feels crisp and comfortable for long sessions, and the day-to-day speed that handles multitasking effortlessly, and you have a machine that ticks almost every box.
However, my experience with the Wi-Fi performance has been disappointing. Despite trying all the troubleshooting steps—updating drivers, uninstalling and reinstalling them, and testing across different networks—the issues persist. The Wi-Fi disconnects frequently, and when it does connect, the speeds are nowhere near what I get on my Galaxy S24 Ultra using the same network. In fact, I’m seeing nearly a 70% drop in speed on the laptop compared to my phone, which is frustrating for streaming, downloads, and even general browsing.
For a device at this price point, reliable Wi-Fi is a basic expectation. While the core experience of the Galaxy Book 5 Pro 360 is excellent, the connectivity issues seriously undermine its usability. I hope Samsung addresses this with a firmware update soon because it has the potential to be a near-perfect device. Until then, if Wi-Fi reliability is critical for you, I would recommend waiting or looking at alternatives.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
2
Response from Samsung USBy Social Commerce, November 25, 2024
Hi Jack, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Book5 Pro 360 with us. We are happy to hear you are pleased with the display quality and features of your new laptop. We completely understand how important your Wi-Fi connection is to you laptop every day for seamless usage. In addition to the troubleshooting steps you mention with your laptop, we have also shared a link to an additional troubleshooting article we have available. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Cannot connect Samsung PC to internet
https://www.samsung.com/us/support/troubleshooting/TSG01109558/
Samsung Support
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Samsung Community
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Cannot connect Samsung PC to internet
https://www.samsung.com/us/support/troubleshooting/TSG01109558/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Entertainment Co LTD @mrshadow38
on November 17, 2024
Posted by: Mr Shadow
Exclusive offers dont come cheap hard work and intuition for the better things in life is a must taking this step is the way to go!
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung book 5 pro 360
on November 8, 2024
Posted by: Bob S
from North port Florida
Expertise:Intermediate
Upgraded from a Samsung tab s8 ultra to the book 5 pro 360..Love it. It's a true windows computer, unlike the tab so ultra impersonating as a laptop. Even with the S8 keyboard case, it was unusable on ur lap to type. This new book 5 pro 360 is the best of both worlds. You'll love it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Bow Down!
on November 7, 2024
Posted by: Absurdbeats
from California
Expertise:Expert
The touch screen is very responsive. I love the overall look of the computer. Still bummed out that the camera isn't used for logging in. All in all, it's still a great laptop.
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 8, 2024
Hey there Absurdbeats, we appreciate your feedback on your Samsung Galaxy Book5 Pro 360. We couldn't be happier to hear that the touch screen and overall functionality of your laptop are pleasing to you every day. We have provided links to help you further explore your device including the full device manual and the Samsung Support Team. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality
on November 5, 2024
Posted by: Priscilla25
[This review was collected as part of a promotion.] School RN nursing school to further my studies in nursing currently an LVN
Value
5
Written by a customer while visiting Samsung US