Customer reviews from Samsung US
Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(337 Reviews)
Rating breakdown 337 reviews
5 Stars
280
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
4
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Very great display loving a lot
on April 16, 2026
Posted by: Samsungloverforareason
[This review was collected as part of a promotion.] I watch movies, do some work its an alrounder for everything its slim and stylish, galaxy AI works so perfect happy with nearby devices and storage share easy to connect with other galaxy devices so nice to have and work on the service is also good, great response and on time service
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This laptop is simply amazing.
on April 16, 2026
Posted by: LoveSamsungproducts
[This review was collected as part of a promotion.] I am so excited about my Laptop. Still trying to understand Samsung AI
Value
5
Response from Samsung USBy R&R Team, April 16, 2026
Hi there LoveSamsungproducts,
Thank you for your wonderful feedback regarding your experience using the Samsung Galaxy Book5 Pro 360. We're ecstatic that we've met your expectations. Galaxy AI on your Galaxy Book5 Pro 360 is a suite of intelligent, on-device and cloud-based features powered by a 40+ TOPS NPU (Intel Core Ultra Series 2) that enhances productivity and creativity. It enables tools like AI Select (circle-to-search), photo remastering, and deep Samsung phone integration. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
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Facebook Messenger
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Samsung Community
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Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for your wonderful feedback regarding your experience using the Samsung Galaxy Book5 Pro 360. We're ecstatic that we've met your expectations. Galaxy AI on your Galaxy Book5 Pro 360 is a suite of intelligent, on-device and cloud-based features powered by a 40+ TOPS NPU (Intel Core Ultra Series 2) that enhances productivity and creativity. It enables tools like AI Select (circle-to-search), photo remastering, and deep Samsung phone integration. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Best Laptop I've Ever Owned
on April 13, 2026
Posted by: D26075fox
[This review was collected as part of a promotion.] I ordered the computer, Galaxy Pro5 360, about 5 months ago. I absolutely love it. The graphics are spectacular. Definitely worth the price I paid. 10/10 Highly Recommend!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to Use!
on April 13, 2026
Posted by: LoveGalaxyAI
[This review was collected as part of a promotion.] The Galaxy AI features make it so much easier to use my laptop and quicker to get assignments done
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Versatile Power in a Premium Design
on April 9, 2026
Posted by: Mikeonmars
[This review was collected as part of a promotion.] The Galaxy Book5 Pro 360 has been a strong addition to my daily workflow, especially because of its flexibility and performance. The 2-in-1 design makes it easy to switch between laptop and tablet modes, which is useful for both productivity and entertainment. The build quality feels solid and lightweight, making it convenient to carry around.
The display is one of the best features, with sharp visuals and vibrant colors that make everything look crisp, whether I’m working on documents or watching videos. Performance has been smooth when handling multiple tasks at once, and it keeps up well with everyday use.
Galaxy AI adds a helpful layer of functionality by streamlining tasks and making the overall experience feel more efficient. The battery life holds up well throughout the day, which is important for staying productive without interruptions.
Overall, the Galaxy Book5 Pro 360 offers a great balance of portability, performance, and smart features, making it a dependable choice for both work and personal use.
The display is one of the best features, with sharp visuals and vibrant colors that make everything look crisp, whether I’m working on documents or watching videos. Performance has been smooth when handling multiple tasks at once, and it keeps up well with everyday use.
Galaxy AI adds a helpful layer of functionality by streamlining tasks and making the overall experience feel more efficient. The battery life holds up well throughout the day, which is important for staying productive without interruptions.
Overall, the Galaxy Book5 Pro 360 offers a great balance of portability, performance, and smart features, making it a dependable choice for both work and personal use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Laptop
on April 8, 2026
Posted by: Akinso05
[This review was collected as part of a promotion.] I use my laptop for both work and home. It allows me to seamlessly transition between the two. It is pretty fast and modular. The foldable feature allows me transition to a tablet mode and I can draw with the pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great computer for travel - love tablet mode
on April 6, 2026
Posted by: Milo13
[This review was collected as part of a promotion.] I have had the Book 2 Pro 360 since it was new, marking my first switch from Toshibas and Asus laptops. I loved the flexibility of the tablet mode (which my last Asus had, but with a lot more weight). It's very easy to travel with, has plenty of battery life, and a great feel. The screen is fantastic for work, editing photos and videos, and watching movies.
After my Book2 suffered a cracked screen from a rough trip I was reimbursed a good part of the cost from a Samsung warranty and a while later decided to put that toward the Book 5. I missed the fun colors available for the Book2, since it made it easier to pick mine out in a crowd, but the fast performance more than makes up for any disappointment. I am sold on Samsung computers now and imagine my next will be a Samsung too. The interoperability with my phone and tablet is also a plus.
I haven't had much time to check out Galaxy AI functions yet, but am so pleased with how they work on my phone I expect to love it here too.
Value
5
Written by a customer while visiting Samsung US
Posted by: Shubham
from Pennsylvania, PA
Verified Purchase:Yes
Honestly, this laptop is a disappointment. Even after upgrading to an Intel Core Ultra 7 and more RAM, it still lags on basic university websites like Canvas. It’s not even a month old, and it already feels unreliable.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R Team, April 7, 2026
Good day Shubham,
Thank you for taking the time to share your experience with using the Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we continue to improve our product line to best suit the needs of our customers. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please take a moment to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Feel free to contact Samsung Support afterward if you have any questions for us or if you would like any further assistance. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for taking the time to share your experience with using the Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we continue to improve our product line to best suit the needs of our customers. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please take a moment to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Feel free to contact Samsung Support afterward if you have any questions for us or if you would like any further assistance. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US