Customer reviews from Samsung US
Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(337 Reviews)
Rating breakdown 337 reviews
5 Stars
280
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
4
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Great features and extra nice
on June 18, 2025
Posted by: Galaxytawise
[This review was collected as part of a promotion.] The Book5 Pro 360 blew my expectations out of the water when it comes to battery life! I've gotten over 10-14 hours of battery life on average.
Value
5
Written by a customer while visiting Samsung US
Posted by: POOO
from TN
Expertise:Intermediate
Verified Purchase:Yes
The system is constantly cutting on and off. When I move the laptop it cuts off. Not worth the money. Need to send back
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, June 18, 2025
Hey,
Thank you for finding the time out of your day to share your experience with using your Samsung Galaxy Book5 Pro 360. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC won't boot up properly and Windows is not functioning, there are a few things you can try to resolve the issue. Start off by trying to boot into Safe Mode. If successful, you can identify and remove or fix the problem preventing you from booting normally, like uninstalling a new driver or program that's causing the issue. You can also try restoring your PC to an earlier time when it worked better. And if all else fails, you can reset your PC back to out-of-the-box status (although you can keep your documents and files). Please take a moment to review, "Samsung PC turns on, but doesn't start or boot into Windows" to help resolve what you've described to be experiencing with your Galaxy Book5 Pro 360. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung PC turns on, but doesn't start or boot into Windows
https://www.samsung.com/us/support/troubleshoot/TSG10003194/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for finding the time out of your day to share your experience with using your Samsung Galaxy Book5 Pro 360. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC won't boot up properly and Windows is not functioning, there are a few things you can try to resolve the issue. Start off by trying to boot into Safe Mode. If successful, you can identify and remove or fix the problem preventing you from booting normally, like uninstalling a new driver or program that's causing the issue. You can also try restoring your PC to an earlier time when it worked better. And if all else fails, you can reset your PC back to out-of-the-box status (although you can keep your documents and files). Please take a moment to review, "Samsung PC turns on, but doesn't start or boot into Windows" to help resolve what you've described to be experiencing with your Galaxy Book5 Pro 360. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung PC turns on, but doesn't start or boot into Windows
https://www.samsung.com/us/support/troubleshoot/TSG10003194/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
4
Its so beautiful great with galaxy Ai
on June 17, 2025
Posted by: Oscardela
[This review was collected as part of a promotion.] Use it for social media what's new banking and shopping online
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hi there Oscardela,
Thanks for taking the time to review your Samsung Galaxy Book5 Pro 360. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by reaching out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thanks for taking the time to review your Samsung Galaxy Book5 Pro 360. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by reaching out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
5
This product has big feutres
on June 16, 2025
Posted by: Saneki95
[This review was collected as part of a promotion.] Cool un super ordinateur qui permet de faire énormément de chose étant notamment connecté à votre téléphone Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultimate 2-in-1 Power with Galaxy AI
on June 12, 2025
Posted by: ByteMe
[This review was collected as part of a promotion.] 🌟🌟🌟🌟🌟
The Samsung Galaxy Book5 Pro 360 is an absolute powerhouse in a sleek, elegant form. Whether I’m gaming, streaming movies, or catching the latest sports action, the vibrant AMOLED display and buttery-smooth performance deliver stunning visuals and zero lag. It handles high-performance games and multitasking effortlessly, while staying whisper-quiet and cool. For work, it's a productivity beast—super-fast, ultra-responsive, and the 360° hinge is perfect for switching from typing reports to presenting ideas.
The Samsung Galaxy Book5 Pro 360 is an absolute powerhouse in a sleek, elegant form. Whether I’m gaming, streaming movies, or catching the latest sports action, the vibrant AMOLED display and buttery-smooth performance deliver stunning visuals and zero lag. It handles high-performance games and multitasking effortlessly, while staying whisper-quiet and cool. For work, it's a productivity beast—super-fast, ultra-responsive, and the 360° hinge is perfect for switching from typing reports to presenting ideas.
What truly sets it apart is Galaxy AI. From real-time translation to smart summarizing and AI-powered search, it’s like having a personal assistant built right in—saving time and boosting efficiency every single day. Syncing with my Galaxy phone is seamless, making cross-device work intuitive and fast.
If you're looking for the perfect blend of power, portability, and intelligence—this is it. The Galaxy Book5 Pro 360 redefines what a premium laptop should be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung products very easy to use
on June 12, 2025
Posted by: Stantana
[This review was collected as part of a promotion.] I use the Samsung for work and leisure, I enjoy the product and been using Samsung for years, I don't use the AI much because I'm still use to the simplicity of the products already, so I don't need anymore convincing because I was sold on the brand years ago.
Value
5
Response from Samsung USBy R&R Team, June 13, 2025
Hello there Stantana,
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Please feel free to contact Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Please feel free to contact Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Posted by: Daniel
from Belize
Expertise:Intermediate
Verified Purchase:Yes
Awesome! Way better than I expected. The screen is very reactive and the speed is phenominal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Isaac M
Verified Purchase:Yes
This laptop is a beast! Beautiful big screen, responsive keyboard. Highly recommend it!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US