Customer reviews from Samsung US
Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(337 Reviews)
Rating breakdown 337 reviews
5 Stars
280
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
4
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
The phone has great features
on August 10, 2025
Posted by: Skinny
[This review was collected as part of a promotion.] Galaxy AI is something that everyone should get and use
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Beginner
Verified Purchase:Yes
If you're one who is used to having a couple of programs and an open browser with multiple tabs, go for the 32 GB which isn't sold here. 16 isn't enough for heavy multitasking.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, August 11, 2025
Hello Monk,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Book5 Pro 360 and the Galaxy Book5 Pro are high-performance laptops with intelligent Copilot+ PC and Galaxy AI features and powerful Intel Core Ultra 7 (Series 2) processors which are great for intensive workloads and features an NPU capable of up to 47 TOPS, a CPU with up to 18% and GPU with up to 16% improved performance when compared with Galaxy Book4 Pro 360 model. Feel free to check out the resources shared below to help resolve what you may be experiencing with the performance of our device. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Book5 Pro 360 and the Galaxy Book5 Pro are high-performance laptops with intelligent Copilot+ PC and Galaxy AI features and powerful Intel Core Ultra 7 (Series 2) processors which are great for intensive workloads and features an NPU capable of up to 47 TOPS, a CPU with up to 18% and GPU with up to 16% improved performance when compared with Galaxy Book4 Pro 360 model. Feel free to check out the resources shared below to help resolve what you may be experiencing with the performance of our device. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US
Customer Rating
5
This product is over it's time
on August 8, 2025
Posted by: Stevoblodro
[This review was collected as part of a promotion.] Super great beautiful sleek look and speed and performance are top notch cannot go wrong . Smooth feel and screens bright .. light weight body and great battery life
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Brownsville, TX
Verified Purchase:Yes
Great product... We're extremely happy with our new laptop.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The best in its class
on August 7, 2025
Posted by: ElvisfromJacksonHeights82
[This review was collected as part of a promotion.] The new Galaxy AI features for the millions of pictures of my wife that I have to edit into beautiful masterpieces, because I'm her personal photographer is great and easy to use.
Value
4
Written by a customer while visiting Samsung US
Posted by: Jaytee
Verified Purchase:Yes
The screen on this laptop is fantastic. If I had one complaint it would be that the touchpad is too large . It interferes with typing and is too far away from the keyboard
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Amin
Expertise:Expert
Verified Purchase:Yes
We need an update for Google Live Translate, like the S25 Ultra. I need to translate the whole screen.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent device, except for some aspects
on August 6, 2025
Posted by: metroplex2077
[This review was collected as part of a promotion.] First, I will talk about what I love about this device.
I love that this device is really fluent, really fast, and do not make a lot of fan noices. I also love how it connects through other galaxy device through multo control and second screen, and lets not forget the camera and storage share, they are really good when it comes to use 2 or more galaxy devices. Additionally, I really like it's AI features suche as Copilot and Galaxy AI. I love select by AI because I can look up something with just doing a circle.
Now, lets talk about the things I did not like about this device.
I do not like how this device's camera has such a bad quality when it comes to videocall. I know that may be the reason it has camera share with compatible galaxy devices, but I really would like the camera sensor of the Galaxy s24 Ultra on the Galaxy book 5 Pro 360, as I paid a handful of money for this device, the least it should have is a really good camera. Another thing that I didn't like was that it only has just 16 GBs of RAM, considering this is a premium laptop, it should have a minimum of 36gb of RAM. Other things that I don't find bad, but need improvement are the choices, like choosing between two types of configurations, 14in and 16 in laptops, and the types of color we have to choose.
Value
4
Written by a customer while visiting Samsung US