Customer reviews from Samsung US
Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(337 Reviews)
Rating breakdown 337 reviews
5 Stars
280
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
4
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
3
This product has great features
on June 10, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I'm using it for TikTok . It's great to have a extra device !
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hello Mistyhayes,
Thank you for taking the time to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Book5 Pro 360. We appreciate the time you've taken to share your insights. We're thrilled to hear how pleased you've been with the purchase of your Galaxy Book5 Pro 360. The Galaxy Book5 Pro 360 is an elite, ultra-slim 2-in-1 Copilot+ PC featuring an Intel Core Ultra (Series 2) processor with up to 47 NPU TOPS. It combines exceptional battery life, immersive audiovisuals, and the signature S Pen into a highly versatile convertible form factor. Its 360-degree hinge allows for seamless transitions between clamshell laptop, tent, and tablet modes. If you would like to share additional thoughts with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for taking the time to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Book5 Pro 360. We appreciate the time you've taken to share your insights. We're thrilled to hear how pleased you've been with the purchase of your Galaxy Book5 Pro 360. The Galaxy Book5 Pro 360 is an elite, ultra-slim 2-in-1 Copilot+ PC featuring an Intel Core Ultra (Series 2) processor with up to 47 NPU TOPS. It combines exceptional battery life, immersive audiovisuals, and the signature S Pen into a highly versatile convertible form factor. Its 360-degree hinge allows for seamless transitions between clamshell laptop, tent, and tablet modes. If you would like to share additional thoughts with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
2
Screen Spontaneously Cracked
on May 27, 2026
Posted by: sibbs
from New Orleans, LA
Expertise:Expert
The screen is a big issue. My 16" Book5 Pro screen spontaneously cracked sitting on my desk. Nothing was even touching it when it happened. Completely unexplainable. Possibly a thermal expansion issue from what I have read online. I just bought it new in December and it was only 4 months old. Still in immaculate condition, never dropped, bumped, or anything.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, May 28, 2026
Hey there Sibbs,
Thank you for reaching out to share your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we improve our product line to best suit the needs of our customers. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Please feel free to check out the resources shared below and contact Samsung Support afterward if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for reaching out to share your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we improve our product line to best suit the needs of our customers. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Please feel free to check out the resources shared below and contact Samsung Support afterward if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
4
Product has great features
on May 27, 2026
Posted by: BestBuyer
[This review was collected as part of a promotion.] The Galaxy AI feature allows so much simplicity in my daily work.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
All great except the mouse pad since day one.
on May 25, 2026
Posted by: MightyIT
[This review was collected as part of a promotion.] Dropped my 6 year old samung 360 on its charger while plugged in and broke the charging connection.
It worked wonderfully.
This one came with windows 11.
Love AI and wish it would merge with my galaxy phone. I have that one tuned into all I need from it, so far.
Copilot likes to occupy more real-estate on desktop than necessary even in Outlook.
It's as fast as my old one.
Lighter
Can draw better when folded wish the pen would stay in the unit like the galaxy phones.
I'm happy except for having to pop the mouse pad repetitively.
It worked wonderfully.
This one came with windows 11.
Love AI and wish it would merge with my galaxy phone. I have that one tuned into all I need from it, so far.
Copilot likes to occupy more real-estate on desktop than necessary even in Outlook.
It's as fast as my old one.
Lighter
Can draw better when folded wish the pen would stay in the unit like the galaxy phones.
I'm happy except for having to pop the mouse pad repetitively.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Lightweight Laptop with Good Productivity Features
on May 25, 2026
Posted by: 11spatel11
[This review was collected as part of a promotion.] I’ve been using the Galaxy Book5 Pro 360 for work, meetings, media, and everyday productivity, and overall it has been a good experience. The display is bright, sharp, and excellent for watching content or multitasking. The lightweight design also makes it easy to carry while traveling or commuting.
The 2-in-1 flexibility is useful when switching between laptop and tablet mode, and the touchscreen works smoothly. Integration with other Samsung devices has been convenient, especially for file sharing and continuity features.
I’ve also explored some Galaxy AI features, which can be helpful for productivity and quick tasks. That said, battery life and performance may vary depending on heavier workloads, and the laptop may not be ideal for very demanding gaming or intensive editing. Overall, it feels like a premium productivity-focused device.
The 2-in-1 flexibility is useful when switching between laptop and tablet mode, and the touchscreen works smoothly. Integration with other Samsung devices has been convenient, especially for file sharing and continuity features.
I’ve also explored some Galaxy AI features, which can be helpful for productivity and quick tasks. That said, battery life and performance may vary depending on heavier workloads, and the laptop may not be ideal for very demanding gaming or intensive editing. Overall, it feels like a premium productivity-focused device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Galaxy product
on May 25, 2026
Posted by: ZaidJafet
[This review was collected as part of a promotion.] I love Galaxy products this computer has great specs and features, I can connect my Galaxy phone and used in the computer and many other features.
The Galaxy AI on this device is not the exception of been a great system, they keep upgrading to make it more better and easier to use.
The Galaxy AI on this device is not the exception of been a great system, they keep upgrading to make it more better and easier to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lightweight Laptop with Good Productivity Features
on May 25, 2026
Posted by: 11spatel11
[This review was collected as part of a promotion.] I’ve been using the Galaxy Book5 Pro 360 for work, meetings, media, and everyday productivity, and overall it has been a good experience. The display is bright, sharp, and excellent for watching content or multitasking. The lightweight design also makes it easy to carry while traveling or commuting.
The 2-in-1 flexibility is useful when switching between laptop and tablet mode, and the touchscreen works smoothly. Integration with other Samsung devices has been convenient, especially for file sharing and continuity features.
I’ve also explored some Galaxy AI features, which can be helpful for productivity and quick tasks. That said, battery life and performance may vary depending on heavier workloads, and the laptop may not be ideal for very demanding gaming or intensive editing. Overall, it feels like a premium productivity-focused device.
The 2-in-1 flexibility is useful when switching between laptop and tablet mode, and the touchscreen works smoothly. Integration with other Samsung devices has been convenient, especially for file sharing and continuity features.
I’ve also explored some Galaxy AI features, which can be helpful for productivity and quick tasks. That said, battery life and performance may vary depending on heavier workloads, and the laptop may not be ideal for very demanding gaming or intensive editing. Overall, it feels like a premium productivity-focused device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best 2 in 1 Computer I Have Ever Had
on May 21, 2026
Posted by: Ramlue1228
[This review was collected as part of a promotion.] 5 Reasons Why:
1. GALAXY AI on a Computer! I never had a computer with built-in AI capabilities. I never thought I needed one until I have one. The Galaxy AI is a very helpful tool from searching through editing to creating anything. This does not only make things easier but smarter!
2. Crazy Battery Life. On an average work and home usage, I would always charge my previous computers at least twice a day everyday. Sometimes, when I'm teaching, I would have to plug it in to make sure it stays charged. But now that I have Galaxy Book5 Pro, I never have to charge everyday. I can have all my work done and will still have enough to watch a movie at night and it I would often still have about 40-50% of battery. I now usually charge it at least once every 2-3 days.
3. Tablet Option. Since this is a 2 in 1 Laptop/Tablet computer, the option to use just the screen is a first time experience for me, and I am loving it. The option to use just the screen whenever I am presenting and I do not need the keyboard is very useful to me!
4. S-pen Capability. Editing anything using my computer has never been this easier and efficient at the same time. Photo and document editing has never been this good. I can easily screenshot and edit anything I want on the screen. This is is very useful.
5. Seamless Connection. As a teacher, I use my laptop everyday: document processing, presentation. The best part is the quick and seamless connection to my Samsung TV in my classroom.
1. GALAXY AI on a Computer! I never had a computer with built-in AI capabilities. I never thought I needed one until I have one. The Galaxy AI is a very helpful tool from searching through editing to creating anything. This does not only make things easier but smarter!
2. Crazy Battery Life. On an average work and home usage, I would always charge my previous computers at least twice a day everyday. Sometimes, when I'm teaching, I would have to plug it in to make sure it stays charged. But now that I have Galaxy Book5 Pro, I never have to charge everyday. I can have all my work done and will still have enough to watch a movie at night and it I would often still have about 40-50% of battery. I now usually charge it at least once every 2-3 days.
3. Tablet Option. Since this is a 2 in 1 Laptop/Tablet computer, the option to use just the screen is a first time experience for me, and I am loving it. The option to use just the screen whenever I am presenting and I do not need the keyboard is very useful to me!
4. S-pen Capability. Editing anything using my computer has never been this easier and efficient at the same time. Photo and document editing has never been this good. I can easily screenshot and edit anything I want on the screen. This is is very useful.
5. Seamless Connection. As a teacher, I use my laptop everyday: document processing, presentation. The best part is the quick and seamless connection to my Samsung TV in my classroom.
Value
5
Written by a customer while visiting Samsung US