Customer reviews from Samsung US
Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(337 Reviews)
Rating breakdown 337 reviews
5 Stars
280
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
4
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Wife's Happy, Touch, Paddish, Pencil - whoohooo
on September 3, 2025
Posted by: downtheroad
Verified Purchase:Yes
Great laptop if you are looking for a touch and paddish capability. Drawing pencil is nice. Something I got for my wife who likes these options. Fit the bill !
Written by a customer while visiting Samsung US
Customer Rating
1
dont buy
on September 1, 2025
Posted by: jreyes
terrible battery, its a lie it lasts 25 hours, i bought this computer because of the battery and it disappointed me
Response from Samsung USBy R&R Team, May 8, 2026
Hello Jreyes,
Thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. Your constructive feedback allows us to make improvements on our devices. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Book5 Pro battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please take a moment to review, "Reduced battery life on Samsung PC" to help resolve what you may be experiencing with your PC. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. Your constructive feedback allows us to make improvements on our devices. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Book5 Pro battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please take a moment to review, "Reduced battery life on Samsung PC" to help resolve what you may be experiencing with your PC. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Written by a customer while visiting Samsung US
Posted by: Mistin Mitchell
from Widefield, CO
Expertise:Expert
Verified Purchase:Yes
I love the size speed and look of it. It's beautiful
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this is a great product
on August 25, 2025
Posted by: hdvjitsvjky
[This review was collected as part of a promotion.] injuries norm mud mccord mud not bkjtdvjkuf boyd nitcbjy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great machine
on August 25, 2025
Posted by: Bigvic
[This review was collected as part of a promotion.] What a great machine highly recommend it i wouldn't buy another laptop that is not samsung they get updates and a lots of features.What a great machine highly recommend it i wouldn't buy another laptop that is not samsung they get updates and a lots of features.What a great machine highly recommend it i wouldn't buy another laptop that is not samsung they get updates and a lots of features.What a great machine highly recommend it i wouldn't buy another laptop that is not samsung they get updates and a lots of features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the sign you're looking for
on August 24, 2025
Posted by: Tyler
Expertise:Beginner
After having the Samsung Galaxy Book5 Pro 360, I gambled with the reviews and pulled the plug on this device. After using this laptop for almost 4 weeks, I can say that I find this laptop helpful for on the go activities. I got the Galaxy Tab s10+ for quick school work which is amazing if you need to type up a quick essay or discussion. The Galaxy Book5 pro 360 comes in handy if you need the extra freedom units to get work done. With the AMOLED technology in the screen, you can easily see the screen and not have to worry about anything blurry. One downside is the amount of ports given on the device and the absence of an ethernet port. I would've gone without the hdmi port as using my Galaxy Tab s10+ gets the job done quicker than needing to carry a cable I probably don't need to carry everywhere. For the wifi 7, as long as your in a good line of sight with an access point or the router itself you will get speeds so fast, your gamer sibling will wish to have at home on ethernet. In terms of the cpu, it is equivalent to the Intel Core I7 11th gen processor. The cpu gives you enough freedom units to do practically anything. I don't know much about Intel's arc graphics cards yet to know if it is any good for gaming but it is pretty dang good for watching shows and movies from. In terms of AI, I could've gone without at as I don't use copilot or bixby anyways. If you have more than 1 Samsung device with bixby enabled, I wish you luck because the bixby you want to talk to won't listen well and the device across the room with bixby will hear you loud and clear. Moving on to battery life, if you watch anything you can probably see about 10 hours of battery life before needing to plug in. I will suggest you enable the battery protection in the Samsung settings to get the full extent of the battery. This will help you down the road in about 5 to 7 years when it comes time to replace the battery. I have yet to replace the battery as it is nearly 4 weeks old. Protecting your battery early on will extend its life.
If you are doubting the Galaxy Book5 Pro 360 and aren't sure you want to take the gamble on it, this is your sign to take the chance. Much like the Galaxy Tab s10+ I find myself using the Galaxy Book5 Pro 360 at least twice a day sometimes 3 or 4 times. If you have a Samsung device that has an s pen, trust me you will find yourself using the s pen on this device as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
CAN'T LIVE WITHOUT IT
on August 24, 2025
Posted by: Velocity216
[This review was collected as part of a promotion.] The Galaxy Book5 Pro 360 has become my everyday essential. I use it for both work and school and I honestly cannot live without it. The screen is bright and beautiful, the battery lasts all day, and I love that it flips into a tablet for taking notes or watching lectures. It is powerful enough to handle everything I need while staying slim and easy to carry, and the quick charging keeps me going without stress. It is literally my best purchase ever! Coming from the Flex2 is such a huge change! Worth every penny!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the ai features and it run games
on August 22, 2025
Posted by: Saitamaboss
[This review was collected as part of a promotion.] Galaxy ai in computer is really useful and I like to play games on it
Value
5
Written by a customer while visiting Samsung US