Customer reviews from ATT.com
Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Average customer rating
4
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
72
4 Stars
7
3 Stars
8
2 Stars
7
1 Star
16
70%of customers recommend this product.
(
63 out of
90)
Customer Reviews for Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Posted by: Jbenson96
from Kansas
Verified Purchase:Yes
The display screen died after 6 days, apple did repair it
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, April 11, 2026
Hello there! Thank you for sharing your experience with us.
We are truly sorry to hear that your iPhone Air screen gave out so shortly after you got it, as that is certainly not the seamless start we want for our customers.
we know how disappointing it is to have a brand-new device require service so quickly, but we are very glad to hear that Apple was able to step in and get the repair handled for you.
If you have any further trouble with the device or need help setting up protection for the future, please don't hesitate to reach out to us.
We’re always here to support you!
We are truly sorry to hear that your iPhone Air screen gave out so shortly after you got it, as that is certainly not the seamless start we want for our customers.
we know how disappointing it is to have a brand-new device require service so quickly, but we are very glad to hear that Apple was able to step in and get the repair handled for you.
If you have any further trouble with the device or need help setting up protection for the future, please don't hesitate to reach out to us.
We’re always here to support you!
Written by a customer while visiting ATT.com
Posted by: Marias2369
from Cal
Verified Purchase:Yes
Doesn’t stay charged all day
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 13, 2026
Hi there, Maria! We definitely want your new iPhone Air to keep up with your day. It is common to see more battery usage in the first few days as your phone finishes background setup.
We recommend checking your Battery Usage by App in Settings to see which apps are using the most power. You can also find great tips on optimizing your battery performance at apple.com/batteries/maximizing-performance. If you still have concerns, Apple support can help you taking a closer look. Thanks for choosing AT&T!
We recommend checking your Battery Usage by App in Settings to see which apps are using the most power. You can also find great tips on optimizing your battery performance at apple.com/batteries/maximizing-performance. If you still have concerns, Apple support can help you taking a closer look. Thanks for choosing AT&T!
Written by a customer while visiting ATT.com
Posted by: TG8199
from Charleston, SC
Verified Purchase:Yes
Great thin form factor (I dislike how the regular iPhone has become heavier and thicker over the years). Battery life is great (which was a pleasant suprise). The only weakness is the camera, which has very limited zoom, but for me the form factor is more important.
Written by a customer while visiting ATT.com
Customer Rating
5
Great Iphone
on March 10, 2026
Posted by: DezR
from Albany NY
I don’t know why people dislike this phone. Ive had almost every iPhone since they came out and I love this phone. The lightweight and thinness is amazing and perfect for me. The camera isn’t bad at all and the speakers are better than my 16 pro and that’s with only one speaker. It runs smooth and fast. Battery last throughout my day. No complaints. The black is beautiful.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: BOOYA YO
Verified Purchase:Yes
I love this iPhone Air it’s light and easy to use seems very solid and fast. Much better than the iPhone 12 had before it.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Customer047
from North Carolina
Verified Purchase:Yes
The phone is slim and sleek, it meets all of needs and expectations of an iPhone….EXCEPT it is so unbelievably slippery! They say you don’t need a case for it because it is so durable but did they take into consideration that it would be dropped every time you pick it up?! I got a case so I could hold the dang thing.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Pablo, July 7, 2026
Hi there! We are so glad you love your new iPhone Air. It is always exciting when a new device meets your expectations!
We are sorry to hear the device feels a bit slippery to hold. You made the perfect move by getting a protective case to keep it safe and secure.
Should you ever need help with your AT&T service in the future, just send us a DM on X, Instagram, or Facebook. Thank you for your honest feedback and for being part of our community!
We are sorry to hear the device feels a bit slippery to hold. You made the perfect move by getting a protective case to keep it safe and secure.
Should you ever need help with your AT&T service in the future, just send us a DM on X, Instagram, or Facebook. Thank you for your honest feedback and for being part of our community!
Written by a customer while visiting ATT.com
Posted by: Aajb
Verified Purchase:Yes
It's way lighter than I thought and not too small for my hands. Definitely recommend. Battery is still as good as iPhone 14 pro max.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Patrick Tate
from Baton Rouge, LA
Verified Purchase:Yes
The battery life rumor is why most people will not give this iPhone a chance and I get it but the battery life is amazing! Light weight, slim, and the perfect sized display! Pro chip, great camera, without the bulk of a Pro Max!
I would recommend this to a friend!
Written by a customer while visiting ATT.com