Customer reviews from ATT.com
Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Average customer rating
4
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
76
4 Stars
8
3 Stars
9
2 Stars
7
1 Star
16
71%of customers recommend this product.
(
67 out of
95)
Customer Reviews for Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Customer Rating
5
Best I Ever Had
on April 15, 2026
Posted by: First Of His Name
from Long Island
This has been my favorite iPhone so far it’s so lightweight yet durable. Hope Apple continues to produce this line.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
3
Beautiful phone with a terrible battery
on April 12, 2026
Posted by: DML1127
Think twice about this one. I kind of knew what I was getting into but then I didn't. This battery is just too bad for me to deal with and I am not a heavy phone user. For the price of this phone, I should not need to buy an additional battery. I am returning this as soon as I pay my first bill. Aside from the terrible battery it is a beautiful phone. Perfect screen size. The one speaker isn't the greatest but I am able to deal with that. I don't mind one camera. It is the battery life that makes me way too upset to keep this, I will not make it a year with this one.
Response from ATT.comBy AT&T CARE - Kevin, May 20, 2026
Hi there, thank you for taking the time to share your feedback about the iPhone Air’s battery life. We understand how important it is for your device to keep up with daily tasks and entertainment.
The iPhone Air prioritizes an ultra-slim profile designed specifically for lightweight comfortability and easier one-handed use. Because of this razor-thin design, it does sacrifice some battery capacity compared to a larger device like the iPhone 17 Pro Max.
Let us provide you with clear, actionable steps to optimize your battery performance so you can get the most out of your phone:
1. Enable Low Power Mode to reduce background activity.
2. Lower screen brightness or turn on Auto‑Brightness.
3. Turn off Background App Refresh for apps you don’t use often.
4. Disable Location Services for apps that don’t need it.
5. Use Wi‑Fi instead of cellular data when possible.
6. Turn off Bluetooth and AirDrop when not in use.
7. Update to the latest iOS version, which often includes battery optimizations.
8. Check Battery Health in Settings → Battery → Battery Health to see if the battery may need service.
If the steps above don’t resolve the issue and you’d like personalized technical support, you can submit a request through the website below. One of our representatives will reach out to assist you directly and ensure everything is taken care of.
http://www.att.com/get-support
The iPhone Air prioritizes an ultra-slim profile designed specifically for lightweight comfortability and easier one-handed use. Because of this razor-thin design, it does sacrifice some battery capacity compared to a larger device like the iPhone 17 Pro Max.
Let us provide you with clear, actionable steps to optimize your battery performance so you can get the most out of your phone:
1. Enable Low Power Mode to reduce background activity.
2. Lower screen brightness or turn on Auto‑Brightness.
3. Turn off Background App Refresh for apps you don’t use often.
4. Disable Location Services for apps that don’t need it.
5. Use Wi‑Fi instead of cellular data when possible.
6. Turn off Bluetooth and AirDrop when not in use.
7. Update to the latest iOS version, which often includes battery optimizations.
8. Check Battery Health in Settings → Battery → Battery Health to see if the battery may need service.
If the steps above don’t resolve the issue and you’d like personalized technical support, you can submit a request through the website below. One of our representatives will reach out to assist you directly and ensure everything is taken care of.
http://www.att.com/get-support
Written by a customer while visiting ATT.com
Posted by: Ferx66
from Delray Beach, FL
Verified Purchase:Yes
The phone has a great feeling , is light, and the screen is amazing. As I don't need a wide angle camera, it is perfect. Best decision ever on iphones.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Richmond
Verified Purchase:Yes
This phone is super light and has a stealth black color that’s way more discreet than other phones in the lineup. It’s also super fast! The photos are pretty good.
Response from ATT.comBy AT&T CARE - Kevin, July 7, 2026
We are delighted to hear that you are enjoying the unique design of your new Apple iPhone Air, Marc. Thank you for sharing your experience regarding its lightweight feel, discreet stealth black finish, fast performance, and quality photos. We understand that a premium device demands equally high-quality service and reliable performance throughout your day.
AT&T will do just that by taking care of any unexpected issues. If you face any type of inconveniences, you can find us at:
📞 Phone Support: Call us at 800-331-0500 (or dial 611 from your AT&T phone).
📱 Social Media: Message us directly on X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Thank you for choosing AT&T.
AT&T will do just that by taking care of any unexpected issues. If you face any type of inconveniences, you can find us at:
📞 Phone Support: Call us at 800-331-0500 (or dial 611 from your AT&T phone).
📱 Social Media: Message us directly on X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Thank you for choosing AT&T.
Written by a customer while visiting ATT.com
Posted by: Tyler jv
from Altus
Verified Purchase:Yes
Great phone , love the aesthetics !
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: ChaddJ
from West Virginia
Verified Purchase:Yes
Light and powerful. Love this iPhone and for the price it couldn’t be beat
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jbenson96
from Kansas
Verified Purchase:Yes
The display screen died after 6 days, apple did repair it
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, April 11, 2026
Hello there! Thank you for sharing your experience with us.
We are truly sorry to hear that your iPhone Air screen gave out so shortly after you got it, as that is certainly not the seamless start we want for our customers.
we know how disappointing it is to have a brand-new device require service so quickly, but we are very glad to hear that Apple was able to step in and get the repair handled for you.
If you have any further trouble with the device or need help setting up protection for the future, please don't hesitate to reach out to us.
We’re always here to support you!
We are truly sorry to hear that your iPhone Air screen gave out so shortly after you got it, as that is certainly not the seamless start we want for our customers.
we know how disappointing it is to have a brand-new device require service so quickly, but we are very glad to hear that Apple was able to step in and get the repair handled for you.
If you have any further trouble with the device or need help setting up protection for the future, please don't hesitate to reach out to us.
We’re always here to support you!
Written by a customer while visiting ATT.com
Posted by: Marias2369
from Cal
Verified Purchase:Yes
Doesn’t stay charged all day
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 13, 2026
Hi there, Maria! We definitely want your new iPhone Air to keep up with your day. It is common to see more battery usage in the first few days as your phone finishes background setup.
We recommend checking your Battery Usage by App in Settings to see which apps are using the most power. You can also find great tips on optimizing your battery performance at apple.com/batteries/maximizing-performance. If you still have concerns, Apple support can help you taking a closer look. Thanks for choosing AT&T!
We recommend checking your Battery Usage by App in Settings to see which apps are using the most power. You can also find great tips on optimizing your battery performance at apple.com/batteries/maximizing-performance. If you still have concerns, Apple support can help you taking a closer look. Thanks for choosing AT&T!
Written by a customer while visiting ATT.com