Customer reviews from ATT.com
Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Average customer rating
4
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
76
4 Stars
8
3 Stars
9
2 Stars
7
1 Star
16
71%of customers recommend this product.
(
67 out of
95)
Customer Reviews for Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Posted by: Kevin Wu
from St Louis, MO
Verified Purchase:Yes
The iPhone Air 256GB is a nice phone overall, with a sleek design, smooth performance, and a great display. The phone feels lightweight and premium, and everyday tasks run very smoothly.
However, for the price, I expected a little more. Battery life could be better, and some features don’t feel like a big upgrade compared with previous iPhone models. The 256GB storage is plenty for most people, but the overall value could be improved.
However, for the price, I expected a little more. Battery life could be better, and some features don’t feel like a big upgrade compared with previous iPhone models. The 256GB storage is plenty for most people, but the overall value could be improved.
It’s a good phone, but not a must-have upgrade. 3 stars.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T, AT&T Care, September 24, 2026
Hi Kevin! Thanks for sharing your thoughts on your new Apple iPhone Air features and pricing. We’re thrilled you love it and are confident you’ll get the most out of your new tech!
If you ever need immediate assistance with your AT&T service, feel free to send us a direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
AT&T CARE - Pablo
If you ever need immediate assistance with your AT&T service, feel free to send us a direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
AT&T CARE - Pablo
Written by a customer while visiting ATT.com
Posted by: Dreday305
Verified Purchase:Yes
Great Phone. Has pretty good battery life. Phone processor and memory is fast.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, September 14, 2026
Thank you for sharing your review with us, we are so glad to hear that you are enjoying your iPhone Air and finding it to be an overall great phone! We are happy that the battery life, fast processor, and memory are providing the smooth performance you need. If you ever have any questions, please feel free to reach out to us on social media.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: BreEng
from Birmingham AL
Verified Purchase:Yes
iPhone Air case material. Rear side panel seems to be plastic rather than titanium as advertised
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5
wow
on August 11, 2026
Posted by: x007x
from hollywood florida
best iphone i’ve ever used and the most durable ..i’ve dropped it so many time on concrete..don’t know what people are talking about that isn’t durable ..over a year and no cracks in screen ..i wish it did happen so i could use the insurance that’s free screen replacement..but no case no screen protector and it’s still going ..i came from the 16 pro max and i gave the 17pro max back for this about a year ago ..i will never go back to aluminum this phone has bounced on the street out of my pocket on the bike and yes a scuff mark but no dents at all after many drops ..i have got 4 friends to get one by them just seeing me drop and beat this thing and it’s just like the first moth month i got it ..honestly the screen i think is the same as the 17pro ..i think apple just stepped it up on this lineup ..i dont have any hairline scratches that i used to get in the 16 pro ..just from taking out of my pocket the 16 pro got these little scratches..but this phone its been a year and with a flashlight i can’t see any scratches..never had a screen protector…and i play games watch tv maybe after hours and i mean more than 3 hours it might get warm ..and not hot just warm ..and only on the top plateau, where all the components are stored, I mean this has to be the greatest design achievement Apple has ever made. I can’t wait to see the iPhone Air 2. I wish the phone was a little louder. and I’m sure they’re gonna improve the camera, but the camera is perfect for me every time I take a picture. It just doesn’t have the zoom that some cameras have these days. All in all, it is the best iPhone I’ve ever used. I’m so happy I got it before my 14 days was up with the 17 Pro Max I must’ve thought about it for the whole day before I was, it was almost over and I just did it. Thank God. My brother has the 17 Pro Max, and we talk about it all the time. My phone is the preferred one. 99% of the time, but there is that time where you wanna zoom in on a picture one day, and we use phone for that if he’s with me but having a phone like this with no case and no screen protector feels like the future, that’s all I could say. it’s almost perfect
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: CAW user
from Delray Beach, FL
Verified Purchase:Yes
Great phone love the slim size.
Response from ATT.comBy AT&T CARE - Isabella, October 2, 2026
We are happy to hear that you are loving your new iPhone Air. Our team is glad that the thin, lightweight design fits your everyday needs perfectly.
Thank you so much for sharing your feedback with us and being part of our community!
Thank you so much for sharing your feedback with us and being part of our community!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
I LOVE this phone I LOVE how thin this phone is!!! It’s a little touchy but in time you’ll get used to it… Go out and getcha one!!!!
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, September 24, 2026
It's amazing to hear that you've been enjoying the iPhone Air!
We appreciate you taking the time to share your feedback and recommendation with us.
We appreciate you taking the time to share your feedback and recommendation with us.
Written by a customer while visiting ATT.com
Customer Rating
1
All around terrible phone
on August 1, 2026
Posted by: Mikayla313
from Pennsylvania
I got this iPhone Air in sky blue, 256gb. Thought that I was getting a great phone because I was looking for something light weight and that fit better in the pockets of my scrubs for work. Boy was I wrong. I’ve had this phone for a few months now and can accurately say that it has the worst speaker and microphone during calls I have ever had. It’s so muffled on both ends of the line and we can never hear one another when I make calls. I would honestly rather have an old flip phone at this point. The battery life is horrendous, sometimes I’m charging multiple times a day and I have the appropriate settings set up to prevent this. My fiancé works in IT and also agrees that we made TERRIBLE choices by picking this phone. I loved it at first but the longer I have it the more I have buyers remorse. My 15 pro max was significantly better than this and I’m now stuck waiting to trade this awful thing in and get something better. Don’t waste your time, effort, or money on this and I’m astonished that Apple even sells this phone with how terrible it is.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, August 16, 2026
Hi Mikayla, we are so sorry to hear that the iPhone Air has been such a disappointment, especially since you needed it to be a reliable fit for your needs. Our goal is to provide tech that makes your workday easier, not harder, and we want to help turn this experience around. Please contact us so we can check your account for early trade-in promotions or look into troubleshooting options for your audio and battery issues. You can DM us at one of our official social media channels for a faster response and resolution:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: LAK1NG
Verified Purchase:Yes
Really like my iPhone just wish it had louder speakers other than that it’s perfect!
I would recommend this to a friend!
Written by a customer while visiting ATT.com