Customer reviews from ATT.com
Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Average customer rating
4
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
72
4 Stars
7
3 Stars
8
2 Stars
7
1 Star
16
70%of customers recommend this product.
(
63 out of
90)
Customer Reviews for Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Customer Rating
1
All around terrible phone
on August 1, 2026
Posted by: Mikayla313
from Pennsylvania
I got this iPhone Air in sky blue, 256gb. Thought that I was getting a great phone because I was looking for something light weight and that fit better in the pockets of my scrubs for work. Boy was I wrong. I’ve had this phone for a few months now and can accurately say that it has the worst speaker and microphone during calls I have ever had. It’s so muffled on both ends of the line and we can never hear one another when I make calls. I would honestly rather have an old flip phone at this point. The battery life is horrendous, sometimes I’m charging multiple times a day and I have the appropriate settings set up to prevent this. My fiancé works in IT and also agrees that we made TERRIBLE choices by picking this phone. I loved it at first but the longer I have it the more I have buyers remorse. My 15 pro max was significantly better than this and I’m now stuck waiting to trade this awful thing in and get something better. Don’t waste your time, effort, or money on this and I’m astonished that Apple even sells this phone with how terrible it is.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: LAK1NG
Verified Purchase:Yes
Really like my iPhone just wish it had louder speakers other than that it’s perfect!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
Hot Garbage
on July 18, 2026
Posted by: iphoneairisawful
This phone is hot garbage. It cannot play music while using the GPS, it stutters both the music & GPS...awesome. It overheats often and totally freezes other times. It is not powerful enough to use the bloated & awful iOS apple crams full of ai slop and bloat. stay away from this phone at all costs.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, August 3, 2026
We are sorry to hear about these performance and overheating issues with your new device. We want your phone to handle navigation and music smoothly without freezing up. You can follow these quick troubleshooting steps:
Restart the device to clear temporary system glitches.
Update your iOS software and apps to ensure compatibility.
Turn off Background App Refresh in settings to reduce processor strain.
Remove any thick cases while using GPS to help the phone cool down.
If you don't find the solution with these steps, please DM us so we can take a closer look into it.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Restart the device to clear temporary system glitches.
Update your iOS software and apps to ensure compatibility.
Turn off Background App Refresh in settings to reduce processor strain.
Remove any thick cases while using GPS to help the phone cool down.
If you don't find the solution with these steps, please DM us so we can take a closer look into it.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Written by a customer while visiting ATT.com
Customer Rating
1
Wait for prices to go down wait for a new phone
on July 2, 2026
Posted by: Shouldwepayalot
The price for the phone is still too expensive, especially now they’re working on coming out with another design phone of an iPhone kind of wish they would do iPhones every 2 to 3 years to give people the chance to wait to give the developers a chance to actually put hard work and labor into making that phone, correct
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, July 26, 2026
Thank you for sharing your experience. We understand your perspective on smartphone pricing and how quickly new models arrive. We want to ensure your experience is much better moving forward and help you find the best value. In case you need our assistance in the future, you can get in touch with us via phone at 800-331-0500. Or, alternatively, you can DM us on one of our official social media channels for a faster response and resolution:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
Written by a customer while visiting ATT.com
Posted by: FMart
from Cincinnati, Ohio
Verified Purchase:Yes
Really love the Air. Switched from 16 Pro. Same battery life but the 16 Pro wasn’t all that stelar either I enjoy this phone so much. It’s so light like it is not even in my pocket. I can’t say it is the most durable as I cracked the screen within the first week and it’s supposed to be strong. Still…no regrets. I highly recommend.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
Worst Phone Ever
on June 23, 2026
Posted by: Bart430
from Idaho
Hands down the worst phone I have ever owned. Yes its light weight but that is the only thing this phone has going for it. The battery life is horrible, camera is sucks, one speaker so don't think about playing music without a BT speaker. I would get rid of this phone today if I could. This phone is so bad, I may never buy another Apple device. I can't believe Apple allowed this abomination to go to market.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: GG84
from New york, NY
Verified Purchase:Yes
Short battery life / light weight but you have to charge it twice a day
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 5, 2026
We appreciate you sharing your thoughts on the lightweight design of the iPhone Air, though we are incredibly sorry to hear that you are dealing with terrible battery life. It is completely understandable to feel frustrated when you have to charge your phone twice a day just to keep up with your daily routine.
We always want our latest devices to provide a reliable and efficient power experience, and we would love to help you optimize your settings. We recommend checking your battery usage settings to identify which applications are draining the most power in the background, and keeping your device updated to the latest software version can often improve overall battery performance.
Thank you very much for taking the time to share your honest product feedback with us, as your experiences are vital for helping our technical and support teams evaluate device performance.
We always want our latest devices to provide a reliable and efficient power experience, and we would love to help you optimize your settings. We recommend checking your battery usage settings to identify which applications are draining the most power in the background, and keeping your device updated to the latest software version can often improve overall battery performance.
Thank you very much for taking the time to share your honest product feedback with us, as your experiences are vital for helping our technical and support teams evaluate device performance.
Written by a customer while visiting ATT.com
Posted by: Anthony256
from Lexington tn
Verified Purchase:Yes
Terrible speakers and battery life
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 5, 2026
We are incredibly sorry to hear that you are having an awful experience with the audio quality and power performance on your new iPhone Air. It is completely understandable to feel frustrated when a premium device fails to deliver clear speaker output or a lasting charge throughout your day.
Before looking into an exchange or repair, we would love to offer some basic troubleshooting that might resolve these concerns right away.
For the speaker performance:
• Ensure that your device software is fully updated to the latest version.
• Verify that there is no lint, dust, or plastic protective film blocking the lower speaker grilles.
For the battery performance:
• Navigate to your settings to check background app activity and see which applications are consuming the most power.
• Toggle on Low Power Mode to help extend your daily usage.
If these steps do not help and you want us to investigate further, please send us a direct message on your favorite social media channel. Our team will be ready to assist you.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing this product feedback with us, as your detailed experience is vital for helping our technical support teams improve.
Before looking into an exchange or repair, we would love to offer some basic troubleshooting that might resolve these concerns right away.
For the speaker performance:
• Ensure that your device software is fully updated to the latest version.
• Verify that there is no lint, dust, or plastic protective film blocking the lower speaker grilles.
For the battery performance:
• Navigate to your settings to check background app activity and see which applications are consuming the most power.
• Toggle on Low Power Mode to help extend your daily usage.
If these steps do not help and you want us to investigate further, please send us a direct message on your favorite social media channel. Our team will be ready to assist you.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing this product feedback with us, as your detailed experience is vital for helping our technical support teams improve.
Written by a customer while visiting ATT.com