The store I visited was incredibly helpful in getting my new phone activated. I believe his name was Ramon. I appreciate his willingness to help me that afternoon.
Think twice about this one. I kind of knew what I was getting into but then I didn't. This battery is just too bad for me to deal with and I am not a heavy phone user. For the price of this phone, I should not need to buy an additional battery. I am returning this as soon as I pay my first bill. Aside from the terrible battery it is a beautiful phone. Perfect screen size. The one speaker isn't the greatest but I am able to deal with that. I don't mind one camera. It is the battery life that makes me way too upset to keep this, I will not make it a year with this one.
Response from ATT.comBy AT&T CARE - Kevin, May 20, 2026
Hi there, thank you for taking the time to share your feedback about the iPhone Air’s battery life. We understand how important it is for your device to keep up with daily tasks and entertainment.
The iPhone Air prioritizes an ultra-slim profile designed specifically for lightweight comfortability and easier one-handed use. Because of this razor-thin design, it does sacrifice some battery capacity compared to a larger device like the iPhone 17 Pro Max.
Let us provide you with clear, actionable steps to optimize your battery performance so you can get the most out of your phone:
1. Enable Low Power Mode to reduce background activity. 2. Lower screen brightness or turn on Auto‑Brightness. 3. Turn off Background App Refresh for apps you don’t use often. 4. Disable Location Services for apps that don’t need it. 5. Use Wi‑Fi instead of cellular data when possible. 6. Turn off Bluetooth and AirDrop when not in use. 7. Update to the latest iOS version, which often includes battery optimizations. 8. Check Battery Health in Settings → Battery → Battery Health to see if the battery may need service.
If the steps above don’t resolve the issue and you’d like personalized technical support, you can submit a request through the website below. One of our representatives will reach out to assist you directly and ensure everything is taken care of.
The phone has a great feeling , is light, and the screen is amazing. As I don't need a wide angle camera, it is perfect. Best decision ever on iphones.
This phone is super light and has a stealth black color that’s way more discreet than other phones in the lineup. It’s also super fast! The photos are pretty good.
Response from ATT.comBy AT&T CARE - Kevin, July 7, 2026
We are delighted to hear that you are enjoying the unique design of your new Apple iPhone Air, Marc. Thank you for sharing your experience regarding its lightweight feel, discreet stealth black finish, fast performance, and quality photos. We understand that a premium device demands equally high-quality service and reliable performance throughout your day.
AT&T will do just that by taking care of any unexpected issues. If you face any type of inconveniences, you can find us at:
📞 Phone Support: Call us at 800-331-0500 (or dial 611 from your AT&T phone). 📱 Social Media: Message us directly on X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att